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  1. #1
    Join Date
    Jul 2009
    Location
    Dallas, Texas
    Posts
    262

    Looking for people to do after-hours support in Dallas, Tx

    Must be able to do the following, or part of it as I know I need more than one person:

    Hours needing coverage:
    5:30 PM until 8:30 AM Monday thru Sunday
    8:30 AM Sunday until 8:30 AM Monday

    Field support calls.
    Must put a ticket in for every call.
    Must answer all tickets via our help desk system within 15 minutes.
    Must answer live support chat when a request is made.

    Call volume during this time is about 5 calls a week.
    Ticket volume during this time is no about 8 tickets a week.
    Live support during this time is about 6 a week.

    You can work from home or work from the data center, your choice.
    If you work from home, must be no more than 15 minutes from Downtown Dallas and own a car.

    benefits available.

    Please PM me if you are interested or leave your e-mail here and I can contact you.

  2. #2

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