We have experienced an electrical outage in our D5 Phase 2 data center. There was a utility power drop, and the automatic cutover to our UPS systems did not occur. While the transfer switch did not allow us to connect to generators, we are now back on utility power.
Our facilities team is on the ground working on this issue, and we have moved teams from other data centers and have brought in the night shift a few hours early to enable us to check all servers. We have spare parts on hand to restore service should we identify server failures.
one of our servers was also located on d5 datacenter, (dallas) and we recived the same response.
The issue did not last more than 1 hour as it was perfectly handled by support representatives as they updated as with every progress and finally the server was auto reboted. not just that, we recieved a formal report with the explanation of what caused this outage.
In my case i was satisfied with the response time and proceadure.
if that was due to a network outage they must give you a compensation for that.
I haven't asked for a credit yet. I'm busy trying to get the server back. It was taking forever to do a fsck, so I had them stop that and I backed everything up from the server. That took hours (I have 500GB of disk space). Then I started the fsck again. It's been running for more than a day. I don't know what's going to be left when it finishes.