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  1. #1

    * Server management & support to your hosting clients. (Unlimited servers/tickets)

    ManageAndSupport.com
    Do you want to turn your visitors into paid clients? Statistics show that before a visitor becomes a hosting customer the visitor will check your support system. By outsourcing the ticket and live chat support to us you will be able to finally increase your clientbase.

    Do you currently have a simple server hardening plan with another company for more than 1 server? Switch to us and start saving. (The two plans that we offer are for unlimited servers/unlimited tickets and also cover direct support to your hosting clients; if you have more than one server switch to us and you will immediately start to save).

    Looking for a custom plan? Please contact us.

    Contact us: [email protected] (Sales hours of operation: M-F 9 a.m. - 5 p.m.)

    Our name says it all. We offer full server support with administration and also offer support to your hosting clients. Here is what we do in more details to make your life little easier. We do realize that running a hosting business can be a pain; we are all hosting veterans and not have decided to open up a company to help other hosting providers in their businesses.

    Plan #1

    1) We do full management of your servers 24/7. Yes, we will initially harden your server, to prevent hacker attempts, install all needed security features and will have your server fully updated with all necessary security patches. Examples of softwares that will be installed to initially harden your server: APF Firewall, CHKRootKit, secure your ssh server, Mod_evasive, Mod_security, Ftp Hardening, aka. We also do not limit the admin time - meaning that you can submit a ticket at any time and request for us to add any third party software to your server that is supported by cpanel. We will gladly add that component to your server. We also do not limit the troubleshooting that we do on your server - if you have a script that is not working we offer support and will help you with that specific script being the problem is with the server support or script installation.

    2) We offer 24/7 support to your hosting clients. What does that mean? We will answer your level II and level III tickets. We guarantee a response within 1 hour of the ticket being submitted and resolution time of 4 hours. Depending on the problem we will try to resolve your tickets momentarily of them being submitted.

    Will your clients know that you are using third party support company?

    We can strongly answer this question as NO!. We will use your helpdesk, your signature and any other aspect of your company slogan/logo that you wish and we will offer totally anonymous support.

    Will you offer cammed responses as all those other outsource support companies?

    NO!. We offer fully customer targeted support, meaning we will do everything possible in our power to serve your clients as our own without any cammed responses but true support that is customer friendly and customer targeted.

    3) We will also reboot and check your server if it is down or service as apache is unreachable.

    In short: we offer server security and optimization service, customer support from your helpdesk, and monitor your server. All that is done for unlimited number of tickets and unlimited number of servers for a monthly fee of $349.95/month.

    Sign up today and experience the difference in full server support and management.

    http://www.manageandsupport.com/

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Plan #2

    - Includes all the features from Plan #1 but we will also answer your level I tickets and offer 24/7 live chat support for both pre-sales and technical support.

    We will learn your plans, your prices and offer dedicated sales support as well as technical support.

    Sign up today.

    http://www.manageandsupport.com/

    Thank you
    Server Management + Support to your hosting clients (unlimited tickets and servers) in one monthly fee.
    Outsourced Support
    | ManageAndSupport.com.

    **We will monitor and harden your server + provide direct support to your hosting customers.**

  2. #2
    Join Date
    Sep 2008
    Location
    Dallas, TX
    Posts
    4,552
    How much is Plan 2?
    Jacob Wall - GetCloak.com

  3. #3
    Quote Originally Posted by Jacob Wall View Post
    How much is Plan 2?
    Hello,

    Plan #2 is: $749.95/month.

    You can see the whole description at: manageandsupport.com.

    Thank you.
    Server Management + Support to your hosting clients (unlimited tickets and servers) in one monthly fee.
    Outsourced Support
    | ManageAndSupport.com.

    **We will monitor and harden your server + provide direct support to your hosting customers.**

  4. #4
    Is this plan suitable for vps providers?
    OpenVZ or Xen environments, with cpanel control panels.

    Thank you.

  5. #5
    Quote Originally Posted by SPlatinum View Post
    Is this plan suitable for vps providers?
    OpenVZ or Xen environments, with cpanel control panels.

    Thank you.

    Hello,

    Yes, both plans are suitable for vps providers. We will support vps nodes as long as control panel used is cpanel. If you would require support for nodes running other control panel than cpanel then please email us for a custom quote.

    Thank you
    Server Management + Support to your hosting clients (unlimited tickets and servers) in one monthly fee.
    Outsourced Support
    | ManageAndSupport.com.

    **We will monitor and harden your server + provide direct support to your hosting customers.**

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