Experience
7/2008 - Current Oracle Corporation Reston, VA
Application Systems Administrator / Systems Analyst 3
 Support Windows XP and Linux Desktops
 Support Avaya Call Center software
 Support GCM (Siebel) sales software
 Support Cisco VPN Client
 Support remote users via PC Anywhere, email and phone
 Support Blackberry devices
 Manage inventory of equipment and order new equipment as needed
 Solve various issues with Microsoft Office 2000/2003/2007
 Remain on-call for emergency issues
 Operating system restores using Norton Ghost
 Manage tickets using OWN IT and Teleservices

5/2005 – 7/2008 BEA Systems McLean, VA
Systems Administrator / Site Support
 Setup and Support Dell laptops and servers
 Maintain Windows 2000, XP and Vista Desktops
 Support Windows 2000, 2003 and Linux servers
 Support Microsoft Office 2000/2003/2007
 Support Nortel VPN Client
 Support remote users via VNC, email and phone
 Remain on-call for various support issues with users, servers, network equipment and phone equipment
 Operating system restores and backups using Norton Ghost
 SecurID Administration for entire office
 Manage tickets using Remedy

10/2004 – 5/2005 Trawick & Associates Alexandria, VA
Lead PC Technician / Team Lead
 Install new desktops, network printers and various other hardware
 Support existing hardware and newly installed hardware
 Migrate users to Windows XP
 Lead small team on large hardware deployments
 Instruct team members on proper installation of hardware
 Track progress through web based database

4/2003 – 2/2004 Touch Point Media Alexandria, VA
Owner / Systems Administrator
 Setup and configure Linux firewalls and routers
 Support Linux and Microsoft based web servers within a datacenter environment
 Support Dell based server farm
 Network design and implementation
 Troubleshoot various software issues with Linux based programs
 Penetration testing of Linux and Windows servers
 Manage small team of web designers and programmers


9/2001 – 6/2004 Edison High School Alexandria, VA

Technology Assistant
 Support Windows 2000 desktops and servers
 Support Office 2000/XP
 General hardware and software support to end users
 Assist with network troubleshooting
 Operating system restores using Norton Ghost

Education
6/2003 Edison Academy Alexandria, VA
Certification
 MCP – Microsoft Windows 2000 Certified Professional
 MCSA – Microsoft Windows 2000 Certified Systems Administrator


Let me know if you have any open positions or any related questions. References are available on request.
Thanks in advance!