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  1. #1
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    Apr 2005
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    * LT migrating out of Savvis?!

    I have 2 servers on LT SAVVIS data center (through Server4Sale).

    Today I received mails from them that LT is migrating out of Savvis and so my servers need to be transported/built(!) at the DataBank facility. And the server IPs will get changed.

    If the servers requires a build, that will mean ill have to configure/reinstall everything again. Thats apart from moving the client accounts from the old server.

    Anyone else received the notice from LT?
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  2. #2
    Odd, I thought this move had already happened, since I remember reading something similar. Verify the mail headers to make sure it's legitimate.
    478east
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  3. #3
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    Headers look clean (from Server4Sale)

    Thanks for the advice though =P
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  4. #4
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    Chicago, Illinois, U.S.A
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    Well you will definitely require an IP change if they are moving you to another facility. I would suggest seeing if they will migrate you on to a new server already pre-built in the other facility before they take your solution offline. Also now would be a good time if you were looking to move else where to see if another provider can provide you with a free migration. After all the IP change will be inevitable.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
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  5. #5
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    Mar 2005
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    I do not think you will have reconfigure everything - they will just physically transfer your server and only the IP's need to be reconfigured.

    Question: does this mean they will have only 1 datacenter (Databank)? Ok, I think 1 more since they accquired FastServers.
    Antonis Adamakos @ FuzzFree :: Fully Managed Web Hosting, Development, Online Marketing

  6. #6
    Join Date
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    I also got this notice today.

    I'm confused what they mean about migrating.

    Does that mean they are just physically moving the old server into the new datacenter (Databank)? or are they starting from scratch with a new server at Databank...meaning i would need to install all the things i have on there again??

    I think physically moving the server over would be easier and just switching the IPs...rather then configuring/installing everything on the new server!

    This is such a P.I.T.A. !!!

  7. #7
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    Chicago, Illinois, U.S.A
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    Migrating means the data will need to be transferred onto the new box in the other data center. You should find out if they are going to do this for free for you or if you will have to do this yourself.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

  8. #8
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    I will attempt to do it myself but they have offered to help.

  9. #9
    Join Date
    May 2009
    Location
    Chicago, Illinois, U.S.A
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    116
    Have you asked them to migrate you free as a result of the data center closing? If your not familiar with data migrations, why deal with the haste and potentially lose data when they have a technical support team that can generate an adequate migration plan.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

  10. #10
    Quote Originally Posted by MiguelSingleHop View Post
    Migrating means the data will need to be transferred onto the new box in the other data center. You should find out if they are going to do this for free for you or if you will have to do this yourself.
    Migrating doesn't mean your data will need to be transferred or does it mean they will have to renumber. In this case, we don't know if they will have to migrate their data or if their box will just be physically moved. However the need to change ips just reflects poor network planning or the unwillingness to merge the networks and play with vlan-re-routing etc. etc..
    Jay

  11. #11
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    Yes, they will do it for free...

    I will talk to them about that but i am not using the server to host any domains, its hosting software so i guess im kind of lucky in that sense...

    But for those who have domains and other things i feel for them.

  12. #12
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    Quote Originally Posted by jayglate View Post
    Migrating doesn't mean your data will need to be transferred or does it mean they will have to renumber. In this case, we don't know if they will have to migrate their data or if their box will just be physically moved. However the need to change ips just reflects poor network planning or the unwillingness to merge the networks and play with vlan-re-routing etc. etc..

    They are NOT physically moving the box...basically they are moving everyone who is with Saavis over to Databank.

  13. #13
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    May 2009
    Location
    Chicago, Illinois, U.S.A
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    glad they will do it free, I have worked for them and know how they accommodate with migrations when they close down a facility.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

  14. #14
    Quote Originally Posted by Webfanatic View Post
    They are NOT physically moving the box...basically they are moving everyone who is with Saavis over to Databank.
    Ohh wow, so they are actually forcing everyone to do an actual data migration.
    Jay

  15. #15
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    Quote Originally Posted by MiguelSingleHop View Post
    glad they will do it free, I have worked for them and know how they accommodate with migrations when they close down a facility.
    Is Saavis being close down? This is kind of sudden and caught me off guard...its really a pain to have to do all this when everything was running smoothly before.

    Quote Originally Posted by jayglate View Post
    Ohh wow, so they are actually forcing everyone to do an actual data migration.
    Yes.

  16. #16
    If Savvis was shutting down the DC I would have thought LT might want to buy it or take it over. But I doubt savvis is shutting down, savvis just is probably raising the costs to a level to be not conducive to business anymore for LT and LT could be being priced out. Or just consolidation into one facility instead of two. Would save $$$$ on personnel.
    Jay

  17. #17
    Join Date
    May 2009
    Location
    Chicago, Illinois, U.S.A
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    I am sure Saavis is not closing down, but LT might be removing its servers or limiting any further development in that facility. This type of stuff happens with hosting providers that move out of one Data Center to upscale to another.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

  18. #18
    Quote Originally Posted by jayglate View Post
    If Savvis was shutting down the DC I would have thought LT might want to buy it or take it over. But I doubt savvis is shutting down, savvis just is probably raising the costs to a level to be not conducive to business anymore for LT and LT could be being priced out. Or just consolidation into one facility instead of two. Would save $$$$ on personnel.
    I would not be surprised if Savvis was increasing pricing at contract renewal time to increase revenue per sqft. Afaik, that facility has been full for years.. I doubt it would be something they'd consider shutting down.

  19. #19
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    Quote Originally Posted by Webfanatic View Post
    I also got this notice today.

    I'm confused what they mean about migrating.

    Does that mean they are just physically moving the old server into the new datacenter (Databank)? or are they starting from scratch with a new server at Databank...meaning i would need to install all the things i have on there again??

    I think physically moving the server over would be easier and just switching the IPs...rather then configuring/installing everything on the new server!

    This is such a P.I.T.A. !!!
    Moving the server means more downtime but less configuration work.

    Having a new server ready over there (different server) means less downtime but more configuration work.

    It's a trade-off between the two.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
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  20. #20
    Quote Originally Posted by prologan View Post
    I would not be surprised if Savvis was increasing pricing at contract renewal time to increase revenue per sqft. Afaik, that facility has been full for years.. I doubt it would be something they'd consider shutting down.
    It could also be that the Savvis facility is not carrier neutral and LT saw a bandwidth deal they like that Savvis won't match.
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  21. #21
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    Quote Originally Posted by Mike - Limestone View Post
    Moving the server means more downtime but less configuration work.

    Having a new server ready over there (different server) means less downtime but more configuration work.

    It's a trade-off between the two.

    -mike

    Its a trade off that should not happen in the first place. Now, they are saying that some servers actually have to be transported over and dont have an option of building a new one. This will result in 3 hour downtime. One of my servers with them falls under this category. Again, P.I.T.A ...time to re-evaluate my server situation with them. I can't even believe im still paying what i'm paying for a P4 after looking at all the webhosting deals out there.

  22. #22
    Be careful with those deals you're finding so you don't end up regretting anything. It's understandable that they can't setup a new P4 for you, but don't they have any option for you for some newer hardware?
    478east
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  23. #23
    Join Date
    Jul 2008
    Location
    oklahoma
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    If you have to change ips, you should definitely look around.

    Netdepot has killer deals in Dallas - I know you can pick up a 9550 quad core with a 10 mb unmetered port for 149 a month and it has a 500 gig harddrive and 8 gigs of ram.

    Netdepot does an awesome job and you would be very happy there.

  24. #24
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    Quote Originally Posted by cristibighea View Post
    Be careful with those deals you're finding so you don't end up regretting anything. It's understandable that they can't setup a new P4 for you, but don't they have any option for you for some newer hardware?

    No options that i know of. I will be careful but im seeing deals for Dual Xeons 2.8 for CHEAPER than what im paying for a P4 on equivalent networks.

  25. #25
    Join Date
    Dec 2001
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    Atlanta
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    Quote Originally Posted by jayglate View Post
    If Savvis was shutting down the DC I would have thought LT might want to buy it or take it over. But I doubt savvis is shutting down, savvis just is probably raising the costs to a level to be not conducive to business anymore for LT and LT could be being priced out. Or just consolidation into one facility instead of two. Would save $$$$ on personnel.
    Jay - Savvis is definately not shutting it down - I heard a few weeks ago that particular facility is virtually full - so I think miguelsinglehops's speculation of price increases is probably a good guess.
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  26. #26
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    May 2009
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    Chicago, Illinois, U.S.A
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    You should do one of two things, see if any of their other facilities (including the FastServers Data Centers), can have a configuration built to replace your current setup. Or now would be the time to find another provider that can give the Migration along with a cost effective solution that will meet your needs.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

  27. #27
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    Apr 2005
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    Bangladesh
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    I have been able to opt for physical server transfer from SAVVIS to DataBank.

    To me its a better solution than configuring a new server than transferring the data. Though there will be a 2hrs downtime.

    As .bd registry still uses IP address for name servers, it will still be a hassle for us to make all .bd clients do the paper works to change name server ip addresses
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  28. #28
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    Jul 2007
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    Jupiter, Florida
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    Can someone post the notice please
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  29. #29
    Join Date
    May 2009
    Location
    Markham, Canada
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    Posting the e-mail I've got:

    Hello ****

    Data Center Migration Efforts Underway, from SAVVIS to Databank

    *FREE CPU Upgrade Offer*

    We are contacting you in regards to Server ID: ****

    In an effort to optimize our network architecture, we have undertaken a large migration effort to restructure our data center facilities, moving from our SAVVIS location to a more centralized facility, the Dallas Databank data center. This migration will allow Layered Tech customers to utilize the following:

    · Latest enterprise and enhanced network equipment
    · Multiple 10 gigabit internet connections
    · Fully redundant virtual Cisco switching equipment
    · Diverse carrier blend

    The Databank facility also has a highly efficient and “Green Power” usage policy.

    As a result of this massive undertaking, we are offering a “Free CPU Upgrade” to encourage our customers to migrate their server/s to the Databank facility, during which you will also be allocated a new IP range. Your Hard Drive and RAM specifications will remain the same. We will build you out a brand new server at the DataBank facility.


    To proceed:

    · Create a ticket through encompass
    (Follow instruction below LT portal login and transportation schedule)
    · Subject: TS migration from Savvis to DataBank and Server ID.
    Ex. HL migration from Savvis to DataBank Server ID 12345
    · We need your root login and password to verify your hardware.


    Common Questions:

    · Can I keep my IP? No, a new set of IPs will be given to your server.
    ° How much down time will there be? No Downtime, your old server will still be online until you have completed all your data transfer to your new server.
    ° How long will I have to transfer my data? You will have 7 days to complete your data transfer after receiving your new logins, time extension available on request.
    ° Do I have the option of staying at Savvis? No, we are migrating out of Savvis.

    Please respond with the information we need from you by August 5th, 2009 to avoid any interruption in service. We plan to move your server to DataBank by August 12th 2009.

    DO NOT reply to this email, Submit a ticket through encompass with any question regarding this migration.




    Regards,

    Migration Team
    Layered Tech
    layeredtech.com

  30. #30
    I moved earlier in the year, my server was physically moved and I was given 1gb ram free for my trouble. All in all the whole process went smoothly.

  31. #31
    I didn't get this notice... and I'm using LT. What's going on?

  32. #32
    Join Date
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    Canada
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    Quote Originally Posted by rlsocial View Post
    I didn't get this notice... and I'm using LT. What's going on?
    What's your IP address? Chances are, that you are already located in the Databank which means no move is necessary for you.

  33. #33
    It's still in Savvis.

    5 75 ms 24 ms 24 ms xe-5-0-0.nyc30.ip4.tinet.net [89.149.187.246]
    6 45 ms 44 ms 45 ms kar1-ge-5-0-0.NewYork.savvis.net [206.24.193.197
    ]
    7 * 46 ms 45 ms cr1-tengig-0-15-5-0.NewYork.savvis.net [204.70.1
    97.6]
    8 69 ms 69 ms 68 ms cr2-tengig0-0-2-0.dallas.savvis.net [204.70.196.
    210]
    9 70 ms 70 ms 69 ms hr1-tengig-12-0-0.dallasda1.savvis.net [204.70.2
    03.58]
    10 70 ms 70 ms 70 ms 216.39.79.98
    11 * * * Request timed out.
    12 116 ms 193 ms 194 ms XXX [216.32.XXX.XXX]

  34. #34
    Join Date
    May 2009
    Location
    Markham, Canada
    Posts
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    I also still have one server still at Savvis. However, all other servers were moved over to DB.

  35. #35
    We just got today the email saying about the migration, we have 6 servers there just hopes they don't want us to move all the data in one week for all the servers, for us for sure will be better to have all the server moved phisically so we don't have to transfer all clients data I think a 2hours downtime isn't that bad. Only the ip reconfiguration issue.

    Is good to hear they are being helping with the movements.

  36. #36
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    Quote Originally Posted by jayglate View Post
    If Savvis was shutting down the DC I would have thought LT might want to buy it or take it over. But I doubt savvis is shutting down, savvis just is probably raising the costs to a level to be not conducive to business anymore for LT and LT could be being priced out. Or just consolidation into one facility instead of two. Would save $$$$ on personnel.
    Sounds very plausable. Now where has that happened before I wonder ...

  37. #37

    Angry Goodbye LayeredTech!

    LayeredTech disconnected our servers yesterday, because, they say, they want to move to a new location! The servers, with all of our data, remain unreachable.

    The standard "cut and paste" response to the tickets raised for each server includes "We recently sent an email notification to inform you of our migration activities to which you have not responded". The implausible email "notification" in effect said: "we want to move you to new servers, please ask us to move you to new servers" - this nonsense email was reasonably assumed to be a hoax.

    We will continue our efforts to get LayeredTech to restore access to our data and will be requesting a refund for the remaining period for which the servers are paid up. After that, it's Goodbye LayeredTech - for ever!

  38. #38

    *

    Quote Originally Posted by login View Post
    LayeredTech disconnected our servers yesterday, because, they say, they want to move to a new location! The servers, with all of our data, remain unreachable.

    The standard "cut and paste" response to the tickets raised for each server includes "We recently sent an email notification to inform you of our migration activities to which you have not responded". The implausible email "notification" in effect said: "we want to move you to new servers, please ask us to move you to new servers" - this nonsense email was reasonably assumed to be a hoax.

    We will continue our efforts to get LayeredTech to restore access to our data and will be requesting a refund for the remaining period for which the servers are paid up. After that, it's Goodbye LayeredTech - for ever!
    ...and the response to the request for a refund for the paid-up servers, which are unusable because LayeredTech decided to move location:
    "Any payments made are nonrefundable per our Terms of Service".

    Now that's what I call shooting yourself in the foot, or how to lose a paying customer forever in one easy step!

  39. #39
    Join Date
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    Quote Originally Posted by login View Post
    ...and the response to the request for a refund for the paid-up servers, which are unusable because LayeredTech decided to move location:
    "Any payments made are nonrefundable per our Terms of Service".

    Now that's what I call shooting yourself in the foot, or how to lose a paying customer forever in one easy step!
    Were you at least able to get the data off the servers?
    Chris Larkin
    Senior Hosting Consultant
    SingleHop Managed Dedicated Servers
    http://singlehop.com

  40. #40
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    I absolutely see your point of view. It might have been best for them to have called you or you to call them to see what exactly was going on with the emails that were requesting your feedback concerning the migration. While the cut and paste method is a terrible way to communicate with clients, it is always in your best interest to call any hosting provider if you are receiving emails from them but might look like a hoax. At least in a circumstance like that you can verify directly with the source via phone.

    Definitely move on to another company that has reliable account execs that establish a better communication method than a cut a paste reply.
    Miguel Villegas, VP Sales & New Business Development CloudMega.net
    CloudMega, Inc. US | CloudMega, Ltd UK
    US Toll Free: 888.401.2006 | Intl +1 312.757.5400
    UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807

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