Results 26 to 39 of 39
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07-30-2009, 03:49 AM #26WebHostingTalk Lover
- Join Date
- Mar 2003
- Location
- New York City
- Posts
- 7,406
Hi,
I have just taken a look at your ticket history. You've submitted a total of two tickets into our helpdesk, both for cancellation today. Rest are all live chats.
Do you wish to fully cancel account and terminate all data? Or do you want us to unsuspend and let you download data before termination. We'll process refund no problem once termination is completed.
From looks of it, there is no emails/tickets submitted by you to support department in regards on optimizing/fixing the site either. Anyhow if you wish to proceed with cancellation let me know, we'll be able to process it right away.
Cheers█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...0
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07-30-2009, 03:50 AM #27Newbie
- Join Date
- Jul 2009
- Posts
- 13
0
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07-30-2009, 03:55 AM #28Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
what kind of optimization? i just wanted my site unsuspended and to be given a credit on my bill for a free moth because my site has been suspended 8 times this month and this last time for a week.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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07-30-2009, 03:58 AM #29WebHostingTalk Lover
- Join Date
- Mar 2003
- Location
- New York City
- Posts
- 7,406
Hi
I have responded to your cancellation tickets for confirmation if you wish to terminate/cancel or if you wish to stay we may be able to add one month free credit but you must contact support to resolve issues with your site to resolve the abuse issues. From ticket history, I do not see any emails from you contacting our support department to resolve this issue, it is best to submit a ticket to support department so they can optimize/trouble shoot why your site is being auto-suspended for cpu/resource consumptions and we will do our best to help.
You were suspended multiple times for abuse issues relating to cpu/ram consumption caused by your website from the looks of it, and we'll try our best to help/assist but you must contact SUPPORT and also request higher level staff assistance in troubleshooting this.
As for refund/cancellation, if you do wish to proceed we'll be more than happy to process it. However if you wish to stay, please speak to our support staff through EMAIl/Helpdesk and we'll do our best to help you. If needed we can also add one month free credit.
Cheers
█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...0
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07-30-2009, 04:05 AM #30Newbie
- Join Date
- Jul 2009
- Posts
- 13
0
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07-30-2009, 04:06 AM #31WebHostingTalk Lover
- Join Date
- Mar 2003
- Location
- New York City
- Posts
- 7,406
█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...0
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07-30-2009, 04:08 AM #32Newbie
- Join Date
- Jul 2009
- Posts
- 13
0
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07-30-2009, 04:08 AM #33WebHostingTalk Lover
- Join Date
- Mar 2003
- Location
- New York City
- Posts
- 7,406
█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...0
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07-30-2009, 04:11 AM #34Newbie
- Join Date
- Jul 2009
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0
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07-30-2009, 04:14 AM #35WebHostingTalk Lover
- Join Date
- Mar 2003
- Location
- New York City
- Posts
- 7,406
Hi
Received your response, as I mentioned earlier, please contact support department or reply to that ticket and ask for help on troubleshooting the issue so we can find out what caused the suspension and help you optimize your website to prevent this from happening again, as i can guarantee it is not a bandwidth issue.
One of our representatives have been assigned to take care of the ticket in helpdesk and he'll add free month of credit to your account. I am heading to bed now as it is 4AM Howerver they'll respond to your ticket asap and also add FREE ONE MONTH to your account but the bottom line is also we need to investigate and find out what is causing the ABUSE issues in your account.
Also, I have emailed you from my private email, please email me back if you have any further questions/concerns. I'll get to them first thing tomorrow morning.
We'll work with you until it is resolved.
Cheers
Last edited by Cirtex; 07-30-2009 at 04:17 AM.
█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...0
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07-30-2009, 04:26 AM #36Web Hosting Master
- Join Date
- Oct 2008
- Location
- Singapore
- Posts
- 4,685
From the attitude of your post, it sounds like the other way round.
Obvious enough, since you knew they are overselling, then why do you get mad at it? I'm positive that they have stated clearly in their ToS/AUP that you may not use XXX amount of CPU resource. This is a shared hosting service, when you consume too much CPU power, you are affecting other customers on the server. You are paying for "unmetered" bandwidth, not unlimited CPU. Get the fact into your head. Their servers at HostV isn't overpriced, but it's you who are over-demanding.
Just my harsh opinion. I'm no way affiliated with CirtexHosting or HostV, period.0
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07-30-2009, 04:37 AM #37Newbie
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- Jul 2009
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- 13
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07-30-2009, 04:43 AM #38Web Hosting Master
- Join Date
- Apr 2009
- Posts
- 643
ASPnix Web Hosting - ASP.NET, MS SQL, AJAX, Hyper-V
Microsoft Hosting and Virtualization0
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07-30-2009, 04:55 AM #390
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