Results 1 to 4 of 4

Thread: Missing email

  1. #1
    Join Date
    Jan 2008
    Sacramento, CA

    Missing email

    First let me begin by stating that reading mail logs is very torturous for me! And I'm NO expert in this area.

    I have a client who was supposed to receive an email yesterday from a email address and then sent one today to a email address and neither was received.

    Here are the applicable logs:

    2009-07-28 18:17:02 1MVxmw-0007gi-CI => cllai <REMOVED@> F=<[email protected]> R=virtual_user T=virtual_localdelivery S=7678
    2009-07-29 17:44:05 1MWJkb-0000Y1-Lf <= REMOVED@ H=localhost ( [] P=esmtpsa X=TLSv1:AES256-SHA:256 A=login: REMOVED@ S=711 [email protected] T="Email test" from < REMOVED@> for [email protected]
    2009-07-29 17:44:06 1MWJkb-0000Y1-Lf => [email protected] F=< REMOVED@> R=lookuphost T=remote_smtp S=734 [] X=TLSv1:RC4-MD5:128 C="250 2.6.0 <[email protected]> Queued mail for delivery"

    According to this on 7/28 at 18:17:02 an email was received by the user from [email protected] but the recipient says they never received it nor is it in their spam folder.

    Then it shows that the mail sent to the microsoft email address was queued for delivery. It's not in our mail queue and it seems this is a common response from microsoft/hotmail servers.

    Any ideas on where else I need to look or point this guy to regarding these emails?

    hostingDifferent---We're hostingDifferent.™
    Premium, Managed and DIY WordPress hosting DONE RIGHT.
    Find out what SERVICE really means!--We're hostingDifferent.

  2. #2
    Join Date
    May 2009
    On a Speck!!!!!
    Try contacting Microsoft directly.

  3. #3
    Join Date
    Jul 2009
    Its simply looks like microsoft has blocked your server from sending emails.

    Your email server will try for few days before giving up.
    You can also flush queue for messages to go out from queue to the destination.

  4. #4
    In the future, you can put an invisible image in the email and track the if the recipient has opened the email. You can do similiar things with links to track clicks.
    Increase email deliverability and know who clicked and opened your emails.

    SendGrid, reliable SMTP service.

Similar Threads

  1. cpanel addon domains missing / reseller accounts missing from list
    By UnrealSilence in forum Hosting Security and Technology
    Replies: 17
    Last Post: 01-27-2006, 09:43 PM
  2. Girl Missing 6 Weeks Found, Brother Still Missing
    By The Dude in forum Web Hosting Lounge
    Replies: 8
    Last Post: 07-05-2005, 04:50 PM
  3. ModernBill and email - am I missing something obvious??
    By Tina J in forum Hosting Software and Control Panels
    Replies: 8
    Last Post: 08-07-2004, 12:45 PM
  4. Email going missing?
    By horoscopes2000 in forum Dedicated Server
    Replies: 2
    Last Post: 01-31-2002, 10:49 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts