We are having few servers with Gigenet. I must say their support guys rocks. Omar and Chris Manfre both are very knowledgable and having a very good depth hands on Linux/Virtuozzo/Plesk etc. Omar is a serious guy ( a little smile surely help ) but I must say this guy has impressive knowledge and he never minds explaining things to you in detail.
The first server took almost 7 days setup due to some IP routing issue on XEN but after that no issue at all. We never have been a situation opening a support ticket except for settting up ADD ON services to the servers in last 3 months.
Support : 200 out of 100
Sales : 80 out of 100 ( Brandon an Daniel )
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