I have had a dedicated server for nearly 10 years now. In that time frame I have only been with 3 companies prior to moving to Server Beach. The first company was a one man band and was pretty good... until he sold out at which point in time the service went downhill fast. The second company was a nightmare from the start and I left within a month. The third company I stayed with for about 7 years, until they traded hands and once again the service fell apart. I would have rather stayed and not faced the hassle of moving the sites but the song and dance became too old and familiar.
I don't like change and was very nervous about dealing with a new company so I spent over a month researching several possible choices. I was in no rush and kept everything running on the old server even after I had this one up and running just as a backup.
I decided to give Server Beach a shot. It's been a couple of months now and I am extremely happy with both my new server and their service. The beginning was a little rough since I was moving from one platform to another. I'm far from a guru, honestly I know the basics and was pretty secure with the previous server but this new one was a whole new learning curve for me.
I'm not going to single out people and name names but Server Beach has some pretty top notch employees. They offer self administered servers, but were right on top of the problems I had transferring the sites and were either able to tell me how to fix them, or direct me to someone who could help me. In essence they bent over backwards to make me happy.
If things go as I hope they will, I will never have to speak to them again :~). But it is reassuring to know they are there if I do need assistance.
Like I said change is not my forte' and it appears I have found a new home for my sites that will last many years to come.
Oh, and the price is great.
I think the thing that hooked me was their knowledgeable sales staff. During the couple of times I used their instant chat they seemed to be up front and honest rather than slinging BS. The few questions I asked that they did not know the answer to they told me so and got back to me via email.
This is their direct url, not an affiliate link. I get nothing from this recommendation, as a matter of fact they don't know I posted it, nor will they know me by my user name. I personally find it dishonest when people refer others for a bonus of some sort and wonder would they if they didn't get spiffed? I'm just really happy with their service and feel others may benefit from my experience.
I've been watching over a customer's server at serverbeach for 5 years, can't remember that something awful bad ever happened in all those years, a couple minor issues that were solved quickly, and that's about it, can recommend them totally.
It's always nice to read positive reviews amidst so many complaints about other hosts. ServerBeach has been a dedicated host I've considered several times but for some reason always took my chances on other hosts.
Why did you leave the two above mentioned providers?
FDC for it's famous power outage and when I was with them they had a lot of network issues.
I just hated The Planet. I hated dealing with their support, I hated their billing department, I hate them as a company. Every time I had to contact them I felt as if I was being a nuisance and taking up their precious time. I was with The Planet for a very short time, so I really don't talk about it much. That's why I like Server Beach, I can ask a random run of the mill question, and they give me a no BS answer, not to mention they are happy to answer it and will go into even more detail if you have more questions. They treat you like and asset, which you are.
We have a server or two at Serverbeach and their network/hardware is very good.
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Garrett, I felt the exact same way with the company I just left. For years they were great, then after they sold it turned into a nightmare getting any response. Every time there was a problem they ignored me for hours, then gave me the song and dance until it was "escalated." Okay, like the server was down, sites didn't work, how much more needs to happen before it gets someones attention that can actually remedy the situation? The server went down one Saturday and I was away with my grandchildren. After getting several calls I called them to make sure they were on top of it. They jacked me around for hours. I wasn't near a computer so I was having to relay back and forth over my cell with my clients and them. This stretched into Sunday afternoon until they had it back up. That was the straw that broke the camels back. I can dig some issues can't be fixed immediately, but all they needed to do was reboot the server. That Monday I started looking around for a new host.
Another thing I tripped on was the reply email they were sending me were from what appeared to be personal accounts, none from the company email. I figured they were outsourcing the customer service.
Now to be honest before I switched the sites to the new server I created an error in the script to crash the server. I did this on a weekend. I then contacted ServerBeach through their customer service email. Less than an hour later they had identified the problem and directed me how to remedy it as well as supplying me with a contact at a company that could fix it for me if I were unable to do so.
I played the game and contacted this company expecting some blown out price and a world of hoops to jump through. WRONG, the guy emailed me for login info, and then replied that it was a simple syntax error and he fixed it for me at no charge and he looks forward to being there for me if I need him in the future. Nearly knocked me out of my chair. He explaind where the error was, and suggested how it may have happened so I could watch for repeating it in the future.
Trust was built in that single email. I now have his phone number in my cell and leave for the weekends worry free. The guy knows his stuff.
The guy/company Server Beach referred me to,
Name: Tyler Larson
Title: Lead Service Representative
Company: TL Tech Services http://www.tltech.com/
bigwrench, "took my chances" sums it up nicely. That's pretty much all we have to do when trying new services. But then again, WHT gives us a lot to educate ourselves with. If it weren't for this site no telling who I would have ended up with :~(
ayksolutions, network/hardware is very good, as you stated, but I think the honesty of their salesperson is what landed me. He was straight forward and didn't sling the bs.