Serverhostingsupport.com provides Quality Outsourced Technical Support for Web and Server Hosting Industy. Our qualified team monitor and serve your web and server hosting business for 24 hours a day, 7 days a week, 365 days a year.

We bring to the table not only an experienced team to provide 24x7 technical support to your clients but also a very experienced management team which can partner you in sharing ideas to grow business

You save money, time, quality and a lot of effort which can be profitably utilized more for your market services and business.


HELPDESK / EMAIL / TICKET SUPPORT
Helpdesk : Kayako eSupport
Minimum Fee : $300/monthly
Setup Fee : $40

Pricing Schedule Support
100 Tickets $3.5/Ticket
200 Tickets $3.2/Ticket
500 Tickets $3.0/Ticket
1000+ Tickets $2.7/Ticket


BULK TICKET SUPPORT
Bulk Ticket Support
Prepay 10 Tickets $5.00/Ticket
Prepay 25 Tickets $4.00/Ticket
Prepay 50 Tickets $3.20/Ticket



DEDICATED SUPPORT
Level 1 Support
No server or control panel login is required to complete these tasks. Level 1 support requests consist of mostly technical sales related questions in addition to company policy questions, email client configuration, and general web publishing questions.

-> 4 Hours a day
-> 7 Days a week
-> Support Through HelpDesk/Email
-> Emergency IM/Live Chat to You
-> Live Chat to Your Customers
-> No Server Login Required

Price: $300/month



Level 2 Support
Access to the control panel and/or server login is required for proper resolution of these tickets. Level 2 support requests generally contain basic support operations such as password resets, domain level DNS configuration, domain level Apache configuration, most FrontPage related issues, .htaccess/.htpasswd issues, email issues, and many more requests of this nature that typically focus on a single account. Scripting & programming assistance is not included, and not provided.

-> 8 Hours a day
-> 7 Days a week
-> Support Through HelpDesk/Email
-> Emergency IM/Live Chat to You
-> Live Chat to Your Customers
-> Server Login Required
-> Basic Server Administration
-> More Dedicated Staff: Additional $450/staff/month (optional)

Price: $500/month



Level 3 Support
SSH Server login is required for this level. Level 3 support requests generally affect the entire server or have to do with software package malfunctions, server performance, and/or server security. Note that Level 3 covers all support issues not covered by Levels 1 and 2.

-> 8 Hours a day
-> 7 Days a week
-> Support Through HelpDesk/Email
-> Emergency IM/Live Chat to You
-> Live Chat to Your Customers
-> Server Login Required
-> Advanced Server Administration
-> More Dedicated Staff: Additional $750/staff/month (optional)

Price: $800/month

More Info: http://www.serverhostingsupport.com/...d=13&Itemid=15




POWERFULL ADMINISTRATION (Discount 30%)
Server Setup
-> Initial Setup
-> Initial Security Audit
-> Software Patches/Upgrade
-> Control Panel Installation and Configuration
-> Scripts/Software Installation
-> Firewall Installation and Configuration
-> Monitoring Tools Installation

Price: $49
After Discount: $34


Server Backup
-> Configuring Backup Server
-> Configuring Client for Backup
-> Configuring NFS for Backup
-> Automatic Backup Setup
-> Everyday Backup Monitoring (Optional: Additional Fee $45/month)

Price: $39
After Discount: $27


Server Migration
-> Server Migration from one server to another server
-> Server Migration from cPanel to cPanel
-> Server Migration from DirectAdmin to DirectAdmin
-> No Downtime Migration
-> Maximum Domain: 120 domains (additional: $0.85/domain)

Price: $99
After Discount: $69


Server Harden
-> Kernel Upgrade
-> Firewall Installation
-> Service Audit
-> Email Security
-> Security Report

Price: $39
After Discount: $27



SUPER POWER ADMINISTRATION (Discount 10%)
Economic Plan
-> 8 hours a day
-> 7 days a week
-> 30 days a month
-> Server Setup
-> Server Backup
-> Server Migration
-> Server Harden
-> Maximum Server: 5 servers

Price: $600/month
After Discount: $540/month


Standard Plan
-> 12 hours a day
-> 7 days a week
-> 30 days a month
-> Server Setup
-> Server Backup
-> Server Migration
-> Server Harden
-> Maximum Server: 10 servers

Price: $800/month
After Discount: $720/month


Premium Plan
-> 24 hours a day
-> 7 days a week
-> 30 days a month
-> Server Setup
-> Server Backup
-> Server Migration
-> Server Harden
-> Maximum Server: 15 servers

Price: $1500/month
After Discount: $1350/month

More Info: http://www.serverhostingsupport.com/...d=12&Itemid=17

Order: [email protected]
Payment: PayPal


Kind Regards,
Server Hosting Support