I've been with Buzzservers shared web hosting for slightly more than a month now. Apart from once where they got DDoS'ed there hasn't been any major downtimes. I'd like to give them credit for this.
Support has been max 48 hours in the past for me. Right now it's been a week since I requested SSH stuff to be done (with SVN installed). Mind you this was a part of our billing agreement in which a member of staff offered me a "custom webhosting package" before they ofered webhosting.
I haven't heard alot about 'Buzzservers' so thank you very much for the wonderful review. Always a pleasure hearing about web hosting companies treating customers the way they should be treated. Best of luck to you with Buzzservers.
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This isn't exactly meant to be a 100% positive review. I was aiming to show both sides, which I apparently failed at because I didn't put the message across. I'm still waiting (and I've waited for 1 week already) for my tickets to be answered.
Anyway, other than that BuzzServers is good. I did a wget on my file from another VPS, I got about 8mb/s speed.