When you traceroute from their servers to somewhere else on the internet is it showing packet loss? From what you just posted, it sounds like you are tracing from your home machine to them, which very well could be a problem outside of their control...
I have try from different machines they all give the same results speedtest from FDCServers 100MB.zip also very slow. I got different dedicated server there but with different ip range . No problems with them.
I'm getting very slow speeds since yesterday. 0.70 mb/s down and 0,25 mb/s up.
I filed a report and the only answer I got is the standerd e-mail that they do traffic shaping to keep everybody happy.
At least i am not the one who's having the problems i think their gateway for XL is having problems. Mart1001 i think you should email them again ask them their hardware got problems. I try to call them spoke to Robert and he said he will ask the technician to check it. It's Sunday there now i think mostly they will check it on Monday.
My Dedicated Server Duo is working at full speed no issues with them but 3 of my XL are still slow like snail.
Got an answer by mail that it definitely is not an attack on their network.
Mailed them back again if they want to look at my speeds on my XL3, they are way to low for some kind of traffic shaping.
I can't even do normal surfing on it now.
I have this server running for months now and never had any problems with it.
I don't think the support guy check it properly with their network engineer yeah the server is behaving too low for some kinf of traffic shaping. My MRTG shows extremely slow speed.
I even email them my speedtest results. With all 3 my XL Servers. I'm sure everybody that have XL servers with them are affected with this issues. I hope they really check it. I will not stop email them until the issues is fix. I already have the servers with almost 2 years now. This is the first time this happened.
As a hosting provider, we see ourselves as obligated - on behalf of our
customers - to guarantee a fair distribution of the available bandwidth. In
order to do so, we employ various mechanisms of shaping which regulate
bandwidth allocation at runtime and provide a fair distribution.
The shaping mechanisms make an essential contribution to the goal of fair
bandwidth allocation. At the same time, there are situations in which they are
not sufficient. In addition, there need to be further ways of regulation which
come into effect at very high consumption.
Your server has constantly been using an average bandwidth of over 15 mbit/s
during the last seven days. For these measurements, the traffic between 02:00
and 11:00 GMT+1 is not taken into account, it can be any value. We ask for
your understanding that, to guarantee the fair usage of bandwidth for all of
our users, the port of your three XL servers had to be switched to 10 mbit/s.
If you require constantly high bandwidth values which exceed 15 mbit/s, we can
offer a premium solution called 'dedicated bandwidth'. Dedicated bandwidth
guarantees a fixed value of bandwidth which is determined by you, fully,
unlimited and at any point of time. You can find more information on this
Packet loss is not good way of traffic shaping. I don't think someone will mind the speed (although I would mind 11 KB/sec upload, as per the first image link posted on this thread) but packet loss is not acceptable at all. I guess, as with most of the providers, they got enough clients and now they can play a little with some of them so some leave. And then the connection fixes.
* The prices of all GIGA bandwidth modules include statutory sales tax unless the customer is a non-German, VAT-owning company located in the EU or lives outside of the EU. In this case, the stated price is the final price, as well. Unlimited Traffic for the "100mbit/s shared port": No additional costs due to traffic (if average traffic consumption continuously exceeds 15 mbit/s over a timespan of at least 7 days - whereas the traffic between 02:00 and 11:00 GMT+1 is not taken into account, it can be any value - the connection is switched to 10 mbit/s). There is no such switch for the "dedicated bandwidth" modules.
Hello everyone, and here is my story about Giga-International.
First I was treated nice, they replied to my emails they did what they could to satisfy me, but then after a few months, they started to reply with LONG intervals (24 hours or even more, sometimes you have to send it TWICE) ..
This is not what I interpret as 24-HOUR SUPPORT ..
When we actually DID have problems and really needed them, the first thing I did was to write them, they then told that the software RAID1 (Which we paid 80€ for in extras) was broken, aka. one disk was broken.
Fine I said, then it should still be running, right? .. No .. One of their incompetent employees pulled out the disk, no dismounting or waiting for my permission, they BROKE the MBR, they BROKE alot of data on the disk, and we were dead with 1 week of downtime so I decided to close the server and find somewhere else.
The site had 10.000 users, 6.000 online at most of times visiting every 30 minutes.
I asked for the money back for the RAID1 and the months subscription, but they refused and said that I could pay to their PayPal for support because they did not want to spend more time with me ..
And this is where I go .. Why the heck did you start a hosting company if you cannot even maintain your own customers? What is wrong with RAID1, why does it have to be so hard for you to replace a disk, and why don't you ask for your customers permission?
After long emails with days in interval of answers they put up the system to a rescue system, I was able to transfer the files via SCP and then I am off, and glad that I am not a customer at Giga-International and never will be again !
This was the PayPal threat they sent me:
Originally Posted by Giga-International.com
our support team has invisted hours and hours for you during the last days -
on a free basis - to make your server work again.
It is your responsibility to make backups of your data, this is also appointed
in our general terms and conditions under § 1:
(7) The responsibility for backups of his data lies with the customer, not the
Thus, all we HAD TO do was to replace the broken harddrive with a new one,
rebuild your RAID1 (or reinstall a new system) and that's it - any broken /
lost / destroyed data then is your responsibility. We're not in charge of
repairing YOUR system, YOUR files and YOUR data. You can pay us for this or
you have to do it on your own.
Though it wasn't our duty we supported you with this problem and tried to help
you as good as we can.
However, what we get from you as a "Thank you" is invectiveness and slander.
We certainly understand that you're angry because your server hasn't been
available for a long time.
But: We're not responsible for this problem, we have done everything what we
had to do and much more than that - and we're not willing to spend more time
on this problem which hasn't been caused by us, just to be attacked by you
again and again. This is a behaviour which isn't tolerated by us.
We're sure you will be able to fix this problem using your knowledge about
servers and Linux systems.
If you need our help again, just send 25 Euros per 15 minutes support time to
our paypal-account [email protected] and we will immediately work
on your system and data again.
We will not refund you any money.
Thanks for your understanding.