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11-09-2002, 02:34 PM #1Newbie
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Hosting Matters - Anyone else have problems with them?
I've had my site hosting with www.hostmatters.com for the past couple of months. As i've developed my site, and spend more time testing/viewing live, I've noticed more and more I am unable to access the site. The site is slugish, or simply doesn't respond. When this happens, I'll use tools on the web to ping the site, from all corners of the US - So I know its not just with my ISP - the site just seems to be down for unknown reasons. Sometimes when I can't access it, i'll message my buddy from another state to check it, and he can't access it either. Is this just a coincident, and im hitting my site under the rare time its not accessible?
I did alot of research on this forum, and I thought I picked a good host.
Can anyone else share there experience, good or bad, with Hosting Matters? I'm beginning to wonder if I should move - And I was just about to launch our site.. -Server Name: Calliope
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11-09-2002, 02:50 PM #2ex-Aussie
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You could ask them to move your site to a different server and see if that helps the situation. Annette and the gang are very good people and will surely try their best to make sure things hum along.
Greg MooreFormer Webhost... now, just a guy.
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11-09-2002, 02:59 PM #3Disabled
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I think they use Cogent bandwidth. That may be part of the reason it's sluggish.
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11-09-2002, 03:03 PM #4Junior Guru
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I'm with them and haven't had any problems. I'm on a different server than you are, but looking at the server stats it shows Calliope being up for 61+ days without a reboot:
calliope.hmdns.net 64.21.12.2 As of 1:55pm up 61 days, 23:35
As Akashik mentioned, there a great company, so you might want to contact support and ask them if you haven't done so already.http://www.genaldi.com
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11-09-2002, 03:05 PM #5Junior Guru
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Originally posted by chrisb
I think they use Cogent bandwidth. That may be part of the reason it's sluggish.http://www.genaldi.com
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11-09-2002, 03:21 PM #6Web Hosting Master
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Originally posted by chrisb
I think they use Cogent bandwidth. That may be part of the reason it's sluggish.
NAC has a cogent line...aw jeez, guess it's time for every host with servers in NAC to pack up their stuff and go home, eh?
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11-09-2002, 03:26 PM #7Web Hosting Master
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Originally posted by genaldi
I'm with them and haven't had any problems. I'm on a different server than you are, but looking at the server stats it shows Calliope being up for 61+ days without a reboot:
calliope.hmdns.net 64.21.12.2 As of 1:55pm up 61 days, 23:35• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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11-09-2002, 03:31 PM #8Disabled
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Sorry, I guess I was mistaken about the Cogent bandwidth. I thought I did a traceroute recently on them, and that's what it showed. I guess I got them mixed up with someone else. My apologies.
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11-09-2002, 03:33 PM #9Web Hosting Master
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As Andrew indicates, our servers are at NAC, and while some traffic might pass over cogent on the way there for some people, it's certainly not the only feed available at the NOC.
To the original poster (and I think I know who you are, based on a ticket I answered a few minutes ago): if you're having issues reaching your site at any time, we need to know about it. There's no way for us to address issues unless they're brought to our attention in the appropriate forum (in our case, through the ticketing system as you have for other requests). Thanks.
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11-09-2002, 03:33 PM #10Junior Guru
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Aussie Bob,
True, there could of been some brief little periods here or there, but I don't see anyone else having problems on the hostmatters.com boards who are on that server, so it couldn't be too bad. If there were numerous people having problems, there would be some mention of it.....http://www.genaldi.com
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11-09-2002, 03:37 PM #11Web Hosting Master
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Not consistent
sabotage79
As Annette hosts at NAC and based on all I have heard about her, this just doesn't seem consistent with my knowledge.
Have you discussed this with her? If not, then sabotage would seem an appropriate description. Don't mean to be harsh. However, this forum is probably an appropriate one for continued problems. But, if you haven't given the host a chance to address them first, then it would not seem the appropriate way to go.
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11-09-2002, 03:45 PM #12Web Hosting Master
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There was a period of about 30 minutes earlier this morning where Calliope was having some kind of snit. I checked the network status page, and saw that Calliope was redlighted for http traffic:
http://www.hostmatters.com/netstatus/
Just as I was about to post a question in the forum, the server came back online.
Whenever I've had server access troubles in the past, I always check three places, in roughly this order: main site's front or "general announcement" page; network status monitoring; client support forums. If I see nothing there about downtime and I can't access my site, I either submit a ticket or (if I can't access the host's main site) call the support number.
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11-09-2002, 03:50 PM #13Disabled
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Originally posted by living_media
There was a period of about 30 minutes earlier this morning where Calliope was having some kind of snit. I checked the network status page, and saw that Calliope was redlighted for http traffic:
http://www.hostmatters.com/netstatus/
Just as I was about to post a question in the forum, the server came back online.
Whenever I've had server access troubles in the past, I always check three places, in roughly this order: main site's front or "general announcement" page; network status monitoring; client support forums. If I see nothing there about downtime and I can't access my site, I either submit a ticket or (if I can't access the host's main site) call the support number.
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11-09-2002, 03:54 PM #14Web Hosting Master
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Oh, I don't think the username has anything to do with anything - he uses a variation of that username on our side for the account and the ticketing system (btw, sabotage, check your mail for the SSL response), so it's not that big a deal.
Calliope's issue a tad ago was likely due to a reseller continually adding/removing an account, over and over, which of course necessitates a restart of apache each time. This was addressed with that particular user.
Consistent issues, though, need to be presented to us, as otherwise we'll never know that someone is having a problem.
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11-09-2002, 04:05 PM #15ex-Aussie
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Originally posted by Annette
This was addressed with that particular user.
Greg MooreFormer Webhost... now, just a guy.
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11-09-2002, 04:07 PM #16Newbie
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I wouldn't read to much into a username - That's all it is- nothing more. I didn't come to be critical - I came to find out, as the topic stated, if anyone else has been having problems with the server, and if so what did they do. I thank the one who recommended asking that my site be moved - nice of you to post relative information. -As for the one implying I came to cause trouble, your wrong. Your right though, should have contacted them directly, but nothing wrong with finding other users experiences also.
Now I can see how a simple post turns into a needless flame war - Some really sensitive people around here...Last edited by sabotage79; 11-09-2002 at 04:45 PM.
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11-09-2002, 04:07 PM #17Web Hosting Master
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Originally posted by chrisb
That's the way it should be done. It'd be nice if everyone did that; but some people would rather come here and criticize their host if they are down for 5 to 10 minutes. It's really unfair to the host that works so hard.
Someone else said, in another thread, that how web hosters act towards their clients determines the tenor of the entire industry. That certainly seems to be the case, as frustrated consumers are assuming that taking grievances to a place like WHT is their only recourse. Not a good thing...and we (hosters, resellers and otherwise) all get to deal with it.
Eh...well, it still beats telemarketing all hollow.
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11-09-2002, 04:24 PM #18Newbie
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I think I owe HM an apology. It is important to understand, I simply came to see if anyone else was experiencing similar problems on my server - NOT TO BE CRITICAL OF THEM!
I have been very impressed with there service. Just some simple accessibility problems.
I'm used to posting problems to forums, and looking for solutions. Guess I used the wrong method in this case.
Don't let my post stop you from looking into HM. Its important to note I spent a good 2 weeks researching hosts on this very forum, and I chose Hostmatters.
Ryan
aka SaBoTaGe
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11-09-2002, 04:52 PM #19Web Hosting Master
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I'm used to posting problems to forums, and looking for solutions. Guess I used the wrong method in this case.
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11-09-2002, 06:06 PM #20Web Hosting Master
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Ryan, as I noted in our other conversation, don't worry about it. We only want to make sure that if clients are seeing issues that they let us see them as well - at least until we get that feed to the Psychic Network going.
A question about something like this could actually be posted to our forums, too, since there's a greater likelihood that you'd receive a yay/nay based on user experience there than here (simply because the vast majority of our clients don't visit/have never heard of WHT). General experiences are a different story, naturally, and there is certainly no dearth of opinion around this forum on issues of all sorts.
Greg: no smacking, although we were a little curious as to why one account, identical in every way, would require 14 adds/removes in the span of about half an hour.Last edited by Annette; 11-09-2002 at 06:16 PM.
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11-09-2002, 08:18 PM #21Web Hosting Evangelist
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Originally posted by Annette
at least until we get that feed to the Psychic Network going.
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11-09-2002, 11:07 PM #22Web Hosting Master
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Originally posted by Annette
Greg: no smacking, although we were a little curious as to why one account, identical in every way, would require 14 adds/removes in the span of about half an hour.
-LamarGoing out of business in our 10th year.
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11-10-2002, 01:54 AM #23Aspiring Evangelist
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Originally posted by pgrote
I thought that was what the CLEO server was for. Oh, it's clio. :-)Jim
RotoHOST.com
webhosting solutions for e-Business
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11-10-2002, 02:09 AM #24Web Hosting Master
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Originally posted by Perfecthost
Perhaps they are obsessive compulsive....the first 13 times just didn't feel right.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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11-10-2002, 02:24 AM #25Disabled
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Originally posted by Aussie Bob
hehe. I'd be disabling the "Delete domain" function in their CP.