Web Hosting Talk : Web Hosting Main Forums : Web Design and Content : anyone use zopim?

[ocwebguru]

Zopim is a live chat software, free and currently in the beta stages and also being hosted by their servers, but they give you an include script to add to your site.


http://www.zopim.com

My concern is when i add this to my site, it makes my site lag quite noticeably different but not too bad. Wondering if anyone has any feeback to this

Thankyou WHT

[azfayad]

Seems like they are in beta, not offering a stable or paid solution...

Try taking a look at Olark, http://www.olark.com, offering a very similar solution that looks to have more customers/traction.

- Andrew

[CH-Shaun]

We're using Zopim and we have found it to suit us quite well. It does add a little bit of extra loading time to our site's web pages though.

[DesignBear]

Olark is still quite buggy and doesn't support all of the functions for IM contacts. A lot of people use LiveZilla because of the high level of support it gives and constant updates. Pretty good software

[albatroz]

I am also trying Zopim, however I haven´t managed -yet- to chat using IM, only using their dashboard.

BTW Roboform can´t remember my Zopim password, so I have to enter it manually every time

Originally Posted by CH-Shaun

We're using Zopim and we have found it to suit us quite well. It does add a little bit of extra loading time to our site's web pages though.

[eSited]

We were beta testing it, not bad at all. Though I am curious on their pricing.

[Dan_EZPZ]

According to the devs, zopim is only going to be a couple of bucks a month and they'll have a free version.

[ocwebguru]

I got an email from Zopim the other day saying they are going out of beta and will be updating us soon.

@Dan_EZPZ
I heard it was going to be $8 monthly

[qingru_zopim]

Originally Posted by albatroz

I am also trying Zopim, however I haven´t managed -yet- to chat using IM, only using their dashboard.

BTW Roboform can´t remember my Zopim password, so I have to enter it manually every time

@albatroz Are you still facing this issue? Drop us an email at support@zopim.com if you need more help

[qingru_zopim]

@CH-shaun @ocwebguru

Glad you like our service, this is Qing Ru from Zopim. Are you still facing the lag in loading time?

Back then in Sept, we were hosted in Asia, which explains the lag in loading time. Ever since we started hosting with VPS.net in October, the latency has significantly improved.

The script's performance has also improved quite a bit these past 4 months. In fact we have not faced any customer complaints about lag time so far, ever since we launched 3 weeks ago.

We are continually trying to improve our script's performance. Do try us out again, & let us know if the loading still lags. We appreciate all feedback, thanks!

[The-Pixel]

I've used it once or twice but never carried for it. The only live chat program I really like is LiveZilla. I think if it makes your website lag then you shouldn't use it. If your running a web hosting company and your company website lags it can be a poor reflection upon you and potential customer may think your servers are not of quality; just a suggestion. Best of luck to you!

[snickn]

Originally Posted by The-Pixel

I've used it once or twice but never carried for it. The only live chat program I really like is LiveZilla. I think if it makes your website lag then you shouldn't use it. If your running a web hosting company and your company website lags it can be a poor reflection upon you and potential customer may think your servers are not of quality; just a suggestion. Best of luck to you!

I think you'll find, as we did, that the benefit of the "ready" livechat as Zopim outweighs the bit of extra load time.

We're quite happy with it.

[The-Pixel]

Originally Posted by nickn

I think you'll find, as we did, that the benefit of the "ready" livechat as Zopim outweighs the bit of extra load time.

We're quite happy with it.

Neat, glad it worked out

[ecenica]

We've also been using ZopIM successfully for 3-4 months and would recommend it.

Including the ZopIm JavaScript at the footer of your web page is a good tip to reduce any issues with load times and lag.

[B r a n d o n]

I stopped using zopim once they started charging for it. I understand it was beta. But still after 5 months of using it and dealing with their problems which I only assume theyre still having. I dont think you should have to pay.