Moving reseller acount to new host - want to keep email
I've tried looking all over for an answer to this but have been unsucessful.
We currently use a hosting company in the UK to host about 13 of our clients websites. The domains have been registered with many different companies to complicate things even more!
We do not host their email. The clients look after their email themselves but obviously use the same domain as the website in their email addresses.
We would now like to move these websites to a new hosting company which I have already set up. I've uploaded all the files and databases so all that's in place and seems to be working well.
Now the complicated part (for me anyway)!
I'm not sure what I need to do in order to change where the site is hosted from and NOT change anything about the clients email settings. I believe I do not need to change the DNS settings as this may disrupt the email settings which I don't want. Do I need to change only the IP address to the new server?
My new hosting plan is on a Virtual dedicated server if that's important.
Thanks in advance for your help, guys. Simple answers and examples would be appreciated as the hosting companies simply won't give me a straight answer.
Thanks for replying. I think I have it pretty much figured out.
Just to confirm - I understand that I can change the A record in the control panel of my existing web host to the IP address of the new server that I'll be using. After the changes propogate, the new server will be serving the web pages. Once all this has been done, can I get rid of my old web host? Obviously, I don't want to be paying for 2 hosting companies.
Thanks again. Sorry if I'm being slow here but I don't want my clients sites to or email to go down for any time.
An important point (which you didn't mention) - what nameservers are the domains currently using? If these are provided by your old host then you have a slightly different procedure than suggested above.
Also I'm wondering... why isn't your new provider helping you with this process? Have you asked for their assistance/guidance?
Currently the sites are using a variety of nameservers. Basically, the guy who did this job before me used the nameservers of whatever company he used to register the domains. I don't really understand why this is or what this means but I guess I'm ok to simply change the A records as the others said above. Would that be right?
Yes, if the nameservers are operated by the domain registrar for each domain then you should be able to just edit the DNS zone for each one as others already suggested.
Just one thing to keep in mind though; you may have something like:
domain.com MX 10 mail.domain.com
mail.domain.com A 184.108.40.206
In that case if you change the A record for mail.domain.com you would break mail for this domain. Depending on how it's configured you may instead have something like:
domain.com MX 10 mail.anotherdomain.com
In that case it's the value of the A record for mail.anotherdomain.com which is important to leave alone (this anotherdomain.com might not even be one you have access to), so in that case you should be able to safely update all A records for domain.com
Ultimately it's difficult to give 100% accurate advice on this issue without knowing the full details. Myself and others here have given good pointers for you which should be correct, providing no unexpected caveats related to how everything is currently configured which we cannot know about
In the "typical case", everything said above by myself and others will enable you to make these changes without problems.
Is there any more info I can give you from my end? As you said, I'm not too sure myself how the mail is set up on all of the domains.
If I can get any more info for you, please let me know.
If you're comfortable listing the domains (could PM them if you like) I could check over them for you to see what they're using as MX records and advise accordingly.
However, as I mentioned, this is really your provider's job (i.e. to provide support for the services you purchased) so I would recommend contacting them for this assistance. It shouldn't take them long to check (assuming there aren't hundreds of domains?) and they inherently have a far greater knowledge of their new customer + their own services than any external party such as myself could have.