They don't even gave me an explanation, they can't help me... because I'm on a unmanaged VPS. They lost all the InnoDB tables, and those table were the most important.
As my last back-up was made in April and this site have hundreds posts every day... it's more than a critical situation.
It's the worse thing to happen on webhosting.
Well I can only wish the best of luck and hope you can get your data back but if not all the best finding a new host.
I am sure if you post here for ideas for a new host members can give you some ideas. Also I would advise looking into custom VPS hosting as more companies are offering this where they give you 100% of what you want / require for a better price and then you can make sure for backups (Just in case).
Of course a different company, because your servers are hosted on RapidSwitch, so technically, their "proffesionals" messed the tables, but it's your problem, because I pay YOU, not RapidSwitch.
All InnoDB tables are empty since this morning. As most and all the important tables were InnoDB => you messed/lost the databases. I din't knew you're on the semantics too on Futurehosting.
I guess a node back-up it's still possible using one of your back-ups, even for an unmanaged VPS. As a payed back-up.
3. We haven't had any changes to the node nor have any of our techs logged into your VPS prior to today. We provided you with the access logs of your VPS in the ticket.
4. You have an unmanaged VPS, thus you are responsible for the VPS and anything associated with it including vulnerabilities. We provide hardware and network support for unmanaged VPSs.
5. I've also provided you with a backup of your database from yesterday as you stated today was when your database was corrupted.
I don't intend on updating this thread any further as it is seems clear that we haven't "deleted" or "corrupted" your databases and we have provided you with a backup of the database. We also advise you disable lxadmin. If you require assistance from us, please use our ticket system as that is the only official form of communication with our staff - and we are more than happy to answer questions you may have for us.
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