Many were sorry when Databasepower went under earlier this year but, we had businesses to run and web sites to maintain. I left my original site (12 years old) with Databasepower / Symphony Applications out of loyalty. That has been repaid by abysmal service.
They left the web site up but, for three weeks the mail server was "switched off". There was no urgency from support to switch it back on despite several emails and telephone calls. There was no back up, so three weeks worth of emails were automatically returned as undeliverable to clients and customers. Surely, anyone running a service responds rapidly to mission critical failures. Not Databasepower / Symphony Applications.
Now the web server is down - not for just a few minutes, it is now three hours since I first sent an alert. The response has been silence and no change.
Databasepower and Symphony Applications are making us look incompetent and unprofessional.
And I stayed with them out of loyalty. Big Mistake!
I was on their shared services. Potentially there are 200 other sites suffering the same today. I always thought there might be some security in numbers on managed shared servers. Obviously not where Databasepower /Symphony Applications are concerned. They don't mind upsetting 200 customers at a time.
I placed my first site with Databasepower in 1997 when we were all a lot younger.
Other sites have been moved to WebHosting UK, who are good in parts. We had problems with their mailservers not communicating promptly with Yahoos and delaying mail transmissions. I am not happy with a known bug they have between Plesk and AWS Stats. Regularly it causes the stats file to freeze and they have to be called to do the updates manually.
I am looking to move everything into one host. but I need to be sure I am not going to come up against bugs, slow tech support or a dodgy set up.
Yep same here. Very disapointed with whoever has taken them over cos there support is awful. I have 3 sites and 2 are running but I have no ftp access on one of them as something has happened to the username/password which I have contacted them about with no reply. Then my third site has had no MS SQL server database connection since Sunday and so I have already moved that site since yesterday. I have also telephoned them twice and they have never got back to me. Terrible support and I will be moving all my sites.
It is great when you do find one host that can do everything and it works pretty much out of the box.
I would recommend finding a few hosting companies, ask them questions (by live chat or contact forms) and then make sure they have a 30 day money back so you can really test their systems
Well good luck and all the best in your future hosting.
At the moment I'm trying semi dedicated hosting at web hosting UK. So far so good but its early days. I'm impressed with their live chat support that at the moment seems available 24/7. I'm praying that these guys will be what I'm looking for cos since database power went under in May I have had a nightmare 2 months trying to get good hosting.
I have found that Web Hosting UK have some ponderously slow email servers where it can take up to 20 hours to transmit mail to mainline addresses such as Yahoo's.
Also, if you need the web site statistics to be available on time, every time, then forget Web Hosting UK. They have a known problem with automatically running SWSoft's WebStats on the Plesk platform. As the stats reports are frequently frozen I requested some action. Their response to my constant requests for them to manually run the reports was:
"WebStats is a third party and freely supported application with Plesk.
Stats update is a know issue and one of the bug with Plesk. Some factors/services of Plesk itself stop status to be updated regularly which is a intermittent problem. Statistics.exe is the file responsible to recalculate web stats but it may fail if certain Plesk processes running on server.
"This issue already reported to Software Development team of Plesk but still no any permanent resolution is provided by them. Normally SWSoft create a new Statistics.exe file for us whenever we raise this issue to them but its not a fix solution.
"According to the SWSoft they are working on this issue which may take some time as its a major bug of Plesk. It may be fixed in next release of Plesk.
We are still waiting for their positive response and a permanent solution on this bug and we will definitely implement it on our server as soon as got a fix for it."
I think you can get the gist of what the problem is, despite the almost unintelligible English.
Therefore, if you or your clients require your stats to be available whenever then don't bother with Web Hosting UK until they have sorted out the bugs - "which may take some time"!
Google Analytics are great but for clients to easily view online stats (If they want something fast and from the control panel) then AwStats within cPanel is the best way. Thats what I have always found.
I do really hope you can find a good host / reseller package to meet your requirements + good level of support.
Things are getting worse. It eventually took Databasepower 7 hours to put my web site back on line. In doing so they replaced the current dataset with one that was at least three days old. Fortunately I hold the latest data off-site.
The data and page updates are run through FrontPage still (don't all groan!) However, they have failed to load the FrontPage Extensions and therefore we cannot get in to do the updates and revisions that are now necessary due to Databasepower's inept and unprofessional handling of the web server.
It is now nearly 24 hours since I raised this issue with them. Unfortunately, they have still not taken any action and all I have received is silence.