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  1. #1
    Join Date
    Jul 2009
    Posts
    221

    So what are decent turnaround times for various issues?

    FOR CUSTOMERS ONLY PLEASE.

    What do you consider decent turnaround times (Time to resolve/completion) for the following:


    1. Simple server reboot/power cycle
    2. Add DNS entry to Host Nameservers (propagation/cache issues ignored)
    3. Memory Upgrade
    4. Swap out failing memory module
    5. OS reinstall
    6. Initial Server Setup (parts on hand)

    Assume that it is just the most basic things and that other things are not going wrong. What is the MAXIMUM amount of time you find acceptable for these various tasks?

    ------

    Here are mine which I think of now:

    1. 30 minutes. (should be automated!)
    2. 2 hours
    3. 3 hours
    4. 2 hours
    5. 24 hours (ideally 4 hours)
    6. 48 hours (ideally within 24 hours)

    And you? I'm just curious what everyone thinks. Please no reps or hosts posting answers, but feel free to provide input.

  2. #2
    Join Date
    Jul 2009
    Location
    Charlotte, NC
    Posts
    42
    Your numbers are very reasonable. I'd have to agree with your estimates.

  3. #3
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,882
    I'd say that 30 minutes is a bit long for a server reboot.
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  4. #4
    Join Date
    Sep 2008
    Location
    Dallas, TX
    Posts
    4,552
    Quote Originally Posted by dlm7 View Post
    FOR CUSTOMERS ONLY PLEASE.

    What do you consider decent turnaround times (Time to resolve/completion) for the following:


    1. Simple server reboot/power cycle
    2. Add DNS entry to Host Nameservers (propagation/cache issues ignored)
    3. Memory Upgrade
    4. Swap out failing memory module
    5. OS reinstall
    6. Initial Server Setup (parts on hand)
    1) 15 minutes
    2) Are you talking about rDNS? If so, 2 hours
    3) 12 hours
    4) 2 hours
    5) 24 hours
    6) ~72 hours

  5. #5
    Join Date
    Mar 2009
    Posts
    254
    1) 10 mins
    2) Adding DNS is instant, its propagation that kills so you need to time it properly for redundancy.
    3) 6 Hours
    4) 6 Hours
    5) 12 hours
    6) Max 72 hours, ideally below 18.

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