Results 1 to 14 of 14
-
07-10-2009, 06:31 AM #1WHT Addict
- Join Date
- May 2009
- Posts
- 133
Is there a need for an Open Source alternative to Kayako's SupportSuite?
Is there a need for an Open Source alternative to Kayako's SupportSuite?
I've been asking myself this question for some time now and I am interested in your views.
-
07-10-2009, 06:50 AM #2Junior Guru
- Join Date
- May 2008
- Location
- Tampa, Florida
- Posts
- 185
there is one i came across called Trellis Desk, which can be located http://www.accord5.com/trellis and its free!
█ Hostcrate.com - Shoutcast Streams & Web Hosting
█ Custom Streams Available - Contact me - We're in Second Life Too!
█ Real Quality - Real Support - Real Affordable since 2008!
-
07-10-2009, 11:00 AM #3Currently in Beta
- Join Date
- Jun 2001
- Location
- Cheltenham
- Posts
- 2,618
As above, trellis is good. You can use it in conjunction with LiveZilla (free live chat) and you've got the package.
██ l 201TB.com • 201TB bandwidth as standard in three USA DC’s. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
██ l udedi.com • UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
██ l Assiva Ltd • UK Shared & Reseller LiteSpeed • 10 years of hosting • R1Soft
-
07-13-2009, 08:25 AM #4Junior Guru Wannabe
- Join Date
- Mar 2009
- Posts
- 75
Cerberus Helpdesk, Collabtive, osTicket, Trellis Desk etc.
<< removed >>Last edited by writespeak; 09-25-2009 at 10:36 AM.
-
07-13-2009, 09:18 AM #5Web Hosting Master
- Join Date
- Jun 2006
- Location
- Support Ticket Near You!
- Posts
- 1,106
Any body tested any of these integrated with WHMCS?
HostGuard.net - VPS Control Panel
Automating and monitoring your hosting business.
-
07-13-2009, 11:29 AM #6Web Hosting Master
- Join Date
- Sep 2007
- Posts
- 815
Kayako is still far better than trellis desk. The interface of kayako is clean and neat
All things work together for the good of those who love God - Romans 8:28
-
07-16-2009, 03:53 PM #7Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
They were asking if there was a need for it, not if there were ones out there... At least that's how I understood the original post.
And to answer - I'd say the need is already being met but not by one single package that offers everything that Kayako does.█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
-
07-17-2009, 02:39 AM #8WHT Addict
- Join Date
- May 2009
- Posts
- 133
Thanks Mike, and congrats on the Kayako License Prize!
Indeed, I was wondering if there is a need, because what's out there, is well, not really competitive to Kayako's products.
-
07-17-2009, 09:36 AM #9Support Facility
- Join Date
- Jun 2009
- Posts
- 2,335
Osticket is light weighted support ticket software its easy to install and setup. Its free.
-
07-18-2009, 06:05 AM #10Newbie
- Join Date
- Jul 2009
- Posts
- 5
Thanks
Thanks Inspiron, I want to take a look of Osticket.
-
07-18-2009, 03:25 PM #11Marketing Maestro
- Join Date
- Dec 2007
- Location
- Isle of Man
- Posts
- 3,068
Trellis gets a vote from me
We use it as a back-end staff ticketing system and it works like a dream!
-
07-19-2009, 04:05 AM #12WHT Addict
- Join Date
- May 2009
- Posts
- 133
Still not answering the question. If a mod get's here, please lock this thread.
-
07-19-2009, 04:53 AM #13Web Hosting Master
- Join Date
- Apr 2003
- Location
- San Jose, CA.
- Posts
- 1,624
Seeing that they are recommending other software that works for them, it seems evident you could take their unspoken answer as, "no there is not a need." but whatever.
-
07-20-2009, 01:29 AM #14Web Hosting Master
- Join Date
- Sep 2007
- Posts
- 815
Well I would say yes there is a need for an open source helpdesk script that can match up to kayako. So far, kayako is still the best helpdesk script compared to other free or paid scripts. It's very easy to use, clean and neat interface, can be integrated to WHMCS, etc.
All things work together for the good of those who love God - Romans 8:28
Similar Threads
-
Open source and commercial open source
By kjetterman in forum Web Hosting LoungeReplies: 10Last Post: 07-08-2009, 11:04 AM -
[URGENT] Need an open source game panel (counterstrike:source) for linux
By HostVillage Sales in forum Dedicated ServerReplies: 0Last Post: 10-18-2007, 11:06 PM -
Open Source or Open Sauce?
By mdadnan in forum Programming DiscussionReplies: 1Last Post: 09-22-2007, 02:02 PM -
New alternative energy source: your granny's diapers
By hostpath.com in forum Web Hosting LoungeReplies: 4Last Post: 12-23-2003, 08:48 PM -
Free alternative energy source?
By RH Robert in forum Web Hosting LoungeReplies: 4Last Post: 08-18-2003, 01:45 AM