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  1. #1

    Buzzserver Not Reliable

    I know there been several topics here about no refund policy and i do undestand the point of the policy ,but in this case and scenario am going through with this company i think i deserve a full refund.
    I ordered a server from this promo http://www.webhostingtalk.com/showthread.php?t=872600
    on sunday ok i understand that it was a holyday so i we waited paciently untill monday and nothing ok , could take up to 48h , then tuesday i receive the fist emaill , about the motherboard issue , i ask diferent questions as you will see here bellow , and i agree to the deal.
    from that day untill now at this point i havent receive the severs
    plus as you will see in the logs i have , we offer me the server for 60.00/mo after the issue with the motherboard , i reply with a simple question 2 for 60 or 120.00 for both he said no 2 for 60.00 , now hes telling me thats was a typo and its 75.00 for one and a free one.
    then today they said it be delivered in 20 minutes thats was at 10.00am central time , its 11:49pm central time , more than 8 hours since the 20 minutes commitment and still nothing, at 6:16 PM central time he reply saying it should be delivered guess what nothing have been delivered . and no reply since then .
    i cant trust a company that have lie to me as mutch as this company its not reliable period.
    i want my full refund and they refuse . i havent receive what i paid for yet why am not elegible for a full refund .plus they lie to me about the price on the second deal and now its a typo .this is not acceptable .

    ok here is the log of all my emails ,tikets and msn messenger conversations with them.
    /////////////////////////////
    Ticket log
    ////////////////////////////
    ALEX QUIΓ‘ONES


    Posted On: 10 Jul 2009 4:07 AM

    --------------------------------------------------------------------------------

    Hi ,

    its been more than 8 hours since you commited to deliver the servers in 20 minutes

    i want my money back.

    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 23:16:36 +0000
    > CC:
    > From: [email protected]
    >
    > Hello,
    >
    > These servers should have been delivered. Checking this for you now.
    >
    > Regards,
    > Jason Scales
    >
    > Sent from my Vodafone PDA.
    >
    >
    > ---------------------
    > With Regards,
    > Buzz Servers Ltd
    > Sales & Pre-sales Department!
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: Open
    >




    ALEX QUIΓ‘ONES


    Posted On: 10 Jul 2009 2:05 AM

    --------------------------------------------------------------------------------

    Hello ,



    any news on the servers?



    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 23:16:36 +0000
    > CC:
    > From: [email protected]
    >
    > Hello,
    >
    > These servers should have been delivered. Checking this for you now.
    >
    > Regards,
    > Jason Scales
    >
    > Sent from my Vodafone PDA.
    >
    >
    > ---------------------
    > With Regards,
    > Buzz Servers Ltd
    > Sales & Pre-sales Department!
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: Open
    >




    Jason Scales


    Posted On: 09 Jul 2009 11:16 PM

    --------------------------------------------------------------------------------
    Hello,

    These servers should have been delivered. Checking this for you now.

    Regards,
    Jason Scales

    Sent from my Vodafone PDA.


    ---------------------
    With Regards,
    Buzz Servers Ltd
    Sales & Pre-sales Department!


    ALEX QUIΓ‘ONES


    Posted On: 09 Jul 2009 11:03 PM

    --------------------------------------------------------------------------------

    Hi

    jason you said i will receive the information for BOTH of your servers within the next 15-20 minutes.
    it been more than 5 hours since you email me that notice . whats going on with this,i am stating to belive you are a company that CAN NOT be trusted . will i need to fill a claim with paypal ?

    i am not accepting no more excuses . i would like to see this servers in the next 5 minutes or i want my MONEY back. regardless whats your policy is , because i paid for something i havent receive from your company .





    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 15:52:41 +0000
    > CC:
    > From: [email protected]
    >
    > Hello,
    >
    > Rob did not offer ANY kind of refund what so ever. He simply said:
    >
    > I am looking in to your order now. We WILL change your billing date to when it is received.
    >
    > This means we will change your due date to the 9th of each month.
    >
    > -----------------------
    > With Regards,
    > Jason Scales
    > General Shift Manager
    > Buzz Servers Ltd
    > Registered in England and Wales (number 06917687)
    > Telephone: +1 866-706-9042
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: Closed
    >




    Jason Scales


    Posted On: 09 Jul 2009 3:52 PM

    --------------------------------------------------------------------------------
    Hello,

    Rob did not offer ANY kind of refund what so ever. He simply said:

    I am looking in to your order now. We WILL change your billing date to when it is received.

    This means we will change your due date to the 9th of each month.

    -----------------------
    With Regards,
    Jason Scales
    General Shift Manager
    Buzz Servers Ltd
    Registered in England and Wales (number 06917687)
    Telephone: +1 866-706-9042


    ALEX QUIΓ‘ONES


    Posted On: 09 Jul 2009 3:50 PM

    --------------------------------------------------------------------------------

    Hi

    what are you telling me i cant have my money back when i just got an email saying i could from Rob Huges , c`mom this is the kind of bussines you guys make , i dont trust your word anymore and i dont trust i will get a good support either. what about if i dont get the servers in next 20 min?

    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 15:45:47 +0000
    > CC:
    > From: [email protected]
    >
    > Hello,
    >
    > We do not offer refunds on VPS/Dedicated Servers. You will receive the information for BOTH of your servers within the next 15-20 minutes.
    >
    > -----------------------
    > With Regards,
    > Jason Scales
    > General Shift Manager
    > Buzz Servers Ltd
    > Registered in England and Wales (number 06917687)
    > Telephone: +1 866-706-9042
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: Closed
    >




    Jason Scales


    Posted On: 09 Jul 2009 3:45 PM

    --------------------------------------------------------------------------------
    Hello,

    We do not offer refunds on VPS/Dedicated Servers. You will receive the information for BOTH of your servers within the next 15-20 minutes.

    -----------------------
    With Regards,
    Jason Scales
    General Shift Manager
    Buzz Servers Ltd
    Registered in England and Wales (number 06917687)
    Telephone: +1 866-706-9042


    ALEX QUIΓ‘ONES


    Posted On: 09 Jul 2009 3:44 PM

    --------------------------------------------------------------------------------

    Hi,

    the email i have in record said 2 for 60.00 now your telling me a diferrent price ,

    this is not a good impression to me as a customer , i would like my money back please.

    i cant make bussines with this kind of situations . am not wasting my money for a server i cant use for the porpuse i bough them for

    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 15:33:21 +0000
    > CC:
    > From: [email protected]
    >
    > Hello Alex,
    >
    > We WILL have these up for you today, we have had a few issues delaying setups. You will be getting two servers for $75.00, I may have put the wrong price in the e-mail. You will basically be getting one FREE. I will compensate your account for the delayed setups. We do not offer any kind of refunds as per our Terms of Service, although we may bypass that in certain cases.
    >
    > -----------------------
    > With Regards,
    > Jason Scales
    > General Shift Manager
    > Buzz Servers Ltd
    > Registered in England and Wales (number 06917687)
    > Telephone: +1 866-706-9042
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: On Hold
    >




    Jason Scales


    Posted On: 09 Jul 2009 3:33 PM

    --------------------------------------------------------------------------------
    Hello Alex,

    We WILL have these up for you today, we have had a few issues delaying setups. You will be getting two servers for $75.00, I may have put the wrong price in the e-mail. You will basically be getting one FREE. I will compensate your account for the delayed setups. We do not offer any kind of refunds as per our Terms of Service, although we may bypass that in certain cases.

    -----------------------
    With Regards,
    Jason Scales
    General Shift Manager
    Buzz Servers Ltd
    Registered in England and Wales (number 06917687)
    Telephone: +1 866-706-9042


    ALEX QUIΓ‘ONES


    Posted On: 09 Jul 2009 3:30 PM

    --------------------------------------------------------------------------------

    Hi ,

    the question is when are they going to be deploy ,

    its been more that 48hrs since i was advise of the motherboard issue , and 4 days since i ordered

    what kind of compensation would i get for this , am loosing money because i will get an usless server i cant host vps on it ,

    on top of that jason said i will get 2 for 60/month but i still been charge for $75.00 that i already paid.

    am thinking of canceling and you will have to give me my money back , since i havent touch those servers yet .



    Regards
    --
    Alex
    Owner/Founder
    DXHosting.net




    > To: xxxxxxxathotmail.com
    > Subject: [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday
    > Date: Thu, 9 Jul 2009 15:04:35 +0000
    > CC:
    > From: [email protected]
    >
    > Hello Alex,
    >
    > I am looking in to your order now. We WILL change your billing date to when it is received.
    >
    > ----------------------
    > With Regards,
    > Rob Hughes
    > Technical Customer Support
    > Buzz Servers Ltd
    >
    > Ticket Details
    > ===================
    > Ticket ID: TGS-823633
    > Department: Sales Department
    > Priority: Urgent
    > Status: Open
    >




    Rob Hughes


    Posted On: 09 Jul 2009 3:04 PM

    --------------------------------------------------------------------------------
    Hello Alex,

    I am looking in to your order now. We WILL change your billing date to when it is received.

    ----------------------
    With Regards,
    Rob Hughes
    Technical Customer Support
    Buzz Servers Ltd


    Alexander Quinones


    Posted On: 09 Jul 2009 2:20 PM

    --------------------------------------------------------------------------------
    how mutch longer do we have to wait for the servers to be deploy ,
    we ordered the servers because we need it right away .
    i understand the trouble cause by the motherboard issue ,
    and now we cant use the server for what we actualy rent it .
    this is not how i make bussines .
    i hope to see a fast responce on this ticket

    Regards
    --
    Alex


    ///////////////////////////////////////////////////////////////////////
    EMAILS log

    //////////////////////////////////////////////////////////////////////
    RE: Delays in Server Delivery‏
    From: Jason Scales ([email protected])
    Sent: Tue 7/07/09 5:00 PM
    To: 'ALEX QUIÑONES' (xxxxxxxathotmail.com)

    Hello,



    We are working to get these all up now. We’re having to open up the same thing to about 18 people at the moment.



    With Regards,
    Jason G Scales
    Chief Executive Officer
    Buzz Servers Ltd

    Registered in England & Wales (Number 06917687)



    From: ALEX QUIÑONES [mailto:xxxxxxxathotmail.com]
    Sent: 07 July 2009 22:59
    To: [email protected]
    Subject: RE: Delays in Server Delivery



    Hi ,

    ok i would take the deal and see what happend .
    when they will be avaliable ?




    --------------------------------------------------------------------------------

    From: [email protected]
    To: xxxxxxxathotmail.com
    Subject: RE: Delays in Server Delivery
    Date: Tue, 7 Jul 2009 22:54:48 +0100

    Hey,



    5 usable, per.



    With Regards,
    Jason G Scales
    Chief Executive Officer
    Buzz Servers Ltd

    Registered in England & Wales (Number 06917687)



    From: ALEX QUIÑONES [mailto:xxxxxxxathotmail.com]
    Sent: 07 July 2009 22:52
    To: [email protected]
    Subject: RE: Delays in Server Delivery



    hi
    what about the IPs per server?




    --------------------------------------------------------------------------------

    From: [email protected]
    To: xxxxxxxathotmail.com
    Subject: RE: Delays in Server Delivery
    Date: Tue, 7 Jul 2009 22:49:20 +0100

    Hey,



    VSControl will be free on both. This gives you more CPU power per 1GB RAM to give to clients. Both would be semi-suitable.



    With Regards,
    Jason G Scales
    Chief Executive Officer
    Buzz Servers Ltd

    Registered in England & Wales (Number 06917687)



    From: ALEX QUIÑONES [mailto:xxxxxxxathotmail.com]
    Sent: 07 July 2009 22:47
    To: [email protected]
    Subject: RE: Delays in Server Delivery



    hi ,

    woudl one of this server be suitable for vps hosting ?
    what about the ips per server and would i still get the vscontrol for free?

    Regards
    Alex


    --------------------------------------------------------------------------------

    From: [email protected]
    To: xxxxxxxathotmail.com
    Subject: RE: Delays in Server Delivery
    Date: Tue, 7 Jul 2009 22:21:02 +0100

    Hello Alex,



    Two for $60.00, I realise WE are responsible for this and I want to completely compensate for this.



    With Regards,
    Jason G Scales
    Chief Executive Officer
    Buzz Servers Ltd

    Registered in England & Wales (Number 06917687)



    From: ALEX QUIÑONES [mailto:[email protected]]
    Sent: 07 July 2009 22:20
    To: [email protected]
    Subject: RE: Delays in Server Delivery




    Hi ,
    i will get TWO x Dual Xeon 2.4GHz, 4GB RAM, 500GB for $60.00
    or $60.00/mo each for a total of $120.00/mo



    Regards
    Alex




    --------------------------------------------------------------------------------

    From: [email protected]
    To: xxxxxxxathotmail.com
    Subject: Delays in Server Delivery
    Date: Tue, 7 Jul 2009 22:09:10 +0100

    Hello,



    Due to a mix up with our supplier, the server you recently ordered has been delayed setup. You ordered the following:



    Dual Xeon 2.4GHz, 8GB RAM, 500GB Drive



    The mix up with our suppliers has turned out that the motherboards on these servers only supports up to 4GB RAM, which they thought they supported up to 8GB RAM.



    Due to the mess up, I am going to open up a “Two for One” offer to you. You will receive TWO x Dual Xeon 2.4GHz, 4GB RAM, 500GB Drive – for the cost of $60.00 per month.



    Please let me know if you are happy with this decision we have made!



    With Regards,
    Jason G Scales
    Chief Executive Officer
    Buzz Servers Ltd

    Registered in England & Wales (Number 06917687)

    /////////////////////////////////////////////////////////

    MSN Messenger
    //////////////////////////////////////////////////

    Low.Format DX says:
    Hi , whats going on with the servers
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Will be up
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Well
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Delivered
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Within 20 minutes
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    We've had a bumpy ride with these Xeons
    Low.Format DX says:
    you want me to fowar the email rob send me
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Copy it in to here
    Low.Format DX says:
    wait it wasnt rob it was you
    Low.Format DX says:
    Hello Alex, We WILL have these up for you today, we have had a few issues delaying setups. You will be getting two servers for $75.00, I may have put the wrong price in the e-mail. You will basically be getting one FREE. I will compensate your account for the delayed setups. We do not offer any kind of refunds as per our Terms of Service, although we may bypass that in certain cases.
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Yes?
    Low.Format DX says:
    "though we may bypass that in certain cases."
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    We RARELY offer refunds
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Only if it's a very very dior situation
    Low.Format DX says:
    i understand about the refound , for customers , but in this case , its not my fault i havent gotten any server yet , plus you offer me the deal for 60.00/m then i reply saying 2 for 60 or both for 120 you said 2 for 60.
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    I got the pricing wrong
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    We are offering one, free
    Low.Format DX says:
    thats was the only reason i accepted the deal , i cant actually host vps on those servers be realistic , thats why i choose the fist deal , 8GB of ram in one node would be suitable for what i was gettign the servers
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    You are getting 2x DuaL Xeon 2.4, 4GB RAM, 500GB Drive, 2TB Bandwidth, 5 IP's
    Low.Format DX says:
    ok now its a 2x dual xeon ? when i ask in wht if there were 2 cpus or dual core
    Low.Format DX says:
    you said dual core
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    No
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    You are getting TWo servers
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    2X = two servers
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    You are getting TWO servers of those specs
    Low.Format DX says:
    i will see what i can do , if they dont actually fits my need i will cancel for next month . and when a company offer one price it have to honor a price , regarless if they make a mistake in the offert ,
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    It's a mistake/typo in the e-mail
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    You are getting one free
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    Which is two for $75.00/mo
    Jason - Buzz Servers Ltd - 10TB Servers from $139.00/mo! -- NEW LA OFFERINGS! says:
    It's already a killer of a deal
    Low.Format DX says:
    am not arguinh with you , am not that kind of person , make this happend today , like i said if they dont fit my need i will cancel them for next month , and i hope your support is not as bumpy as these xeons
      0 Not allowed!

  2. #2
    Join Date
    Dec 2007
    Location
    Brexit Island
    Posts
    2,820
    Hello,

    Just going to shed some light on this situation. Yes, we did have to extend deployment times closer to the 48-72 hour mark on these servers. But in good will of that, we offered a "Two for the Price of One" deal to you, so you got another server of the same specifications for free and I did make an honest typo in my e-mail, I forgot that the package pricing was $75.00/mo.

    Your server would have been delivered after 48 hours, but I am now faced with delays in YOUR deployment due to the fact that we have been waiting 24-48 hours alone for VSControl to be installed by Devpond.

    The last response we received from their end was:
    Sorry for the delay on these last two. Xen is installed and working fine however there is a roadblock with the VSC installer. I've got devs working on it now. Once it's working logins will be on the way.

    Please let us know if we can be of further assistance.

    Regards,
    Les
    And I only seem to get a response on that one during business hours. We will, however, offer a refund in this case.
      0 Not allowed!

  3. #3
    Join Date
    Dec 2007
    Posts
    44
    - No Server
    - Arguing against client when it isn't clients fault
    - False claims of the server being deployed within 20 minutes every half an hour.

    It's good that you are trying to do something, but why not just refund the poor guy? Buzz Servers made this little mess so quickly clear it up, If you did we would not have to see this thread today?

    Good Luck OP getting your 2 Xeons!
    ~ Abby
      0 Not allowed!

  4. #4
    Thanx for the refund.
    and i cant belive i had to bring this up to here for me to get a refund.
    btw
    [quote]
    [BUZZ SALES #TGS-823633]: been expecting for server to be deploy yesterday‏
    From: Sales Department ([email protected])
    Sent: Fri 7/10/09 1:14 AM
    To: xxxxxxxathotmail.com

    Hello, The reason you have not received a response is due to this ticket being in sales, which is 9-5. Regards,Jason Scales Sent from my Vodafone PDA. ---------------------With Regards,Buzz Servers LtdSales & Pre-sales Department! Ticket Details===================Ticket ID: TGS-823633Department: Sales DepartmentPriority: UrgentStatus: Open[quote]

    i dont belive having a ticket on whmcs on "sales" would be the reason why there servers werent deployed.

    to the mods . this topic can be closed please
      0 Not allowed!

  5. #5
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,910
    I would be extremely cautious of BuzzServers given who they employ.

    If any of you remember the now defunct company, Crissic Solutions and the mess created after the owner Skylar Macminin basically bailed out and screwed over a bunch of their clients... well, guess who works for BuzzServers.
      0 Not allowed!

  6. #6
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Well to be fair, they did try to compensate first then refunded the order.

    With regard to Skylar if he is there you never know he may have learned from his last foray. Yes maybe be cautious but I have made many mistakes in life and learned from them.
    André Allen | E: aallen(a)linovus.ca
    Linovus Holdings Inc
    Shared Hosting, Reseller Hosting, VPS, Dedicated Servers & Public Cloud | USA, Canada & UK - 24x7x365 Support
      0 Not allowed!

  7. #7
    Join Date
    Nov 2007
    Posts
    1,246
    Quote Originally Posted by Pat H View Post
    I would be extremely cautious of BuzzServers given who they employ.

    If any of you remember the now defunct company, Crissic Solutions and the mess created after the owner Skylar Macminin basically bailed out and screwed over a bunch of their clients... well, guess who works for BuzzServers.
    I am assuming you are a perfect person and have never made poor judgement calls and made mistakes. Mistakes have consequences and MOST people learn from these.

    Please do not judge a company based off a single server technitian they have working for them. If you have personal issues with me, then bring it up with me, not with the company that I work for.
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!
      0 Not allowed!

  8. #8
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,947
    Quote Originally Posted by DXHosting View Post
    to the mods . this topic can be closed please
    Not a problem.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001
      0 Not allowed!

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