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  1. #1
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51

    Get ahold of spamhaus?

    Hi guys,

    Is there any way to get in touch with spamhaus team, except the e-mail on their site to send requests? Looks like they're ignoring us. 6 months in blacklist and counting

    Regards,
    Sergey.
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  2. #2
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    If you are not an ISP, they might ignore your request. You will need to ask your ISP to contact them in that case.

  3. #3
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51
    We are an ISP...
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  4. #4
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    Each case will have different subject. Make sure you email them from your case with correct subject. I worked with them before, and they did quickly actions.

  5. #5
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51
    Well, we have /20 and few /23's blacklisted with comments like "spammer hosting". We've cleared all the networks we had issues with, terminated clients and still we can't get a reply from 'em.
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  6. #6
    Join Date
    Jan 2006
    Location
    Dallas, TX
    Posts
    106
    All my experience with spamhaus has been pretty positive. They've always been keen to respond within a few hours, and have always been professional and courteous at that. IMO, they're an example of what a RBL should be run like. Are you sure that you are not blocking their replies?
    Chris Gebhardt
    VIRTBIZ Internet Services
    Web Hosting, Dallas Colocation, Dedicated Server
    virtbiz.com | ph (972)485-4125 | toll-free (866)485-4125

  7. #7
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51
    Well, checked maillogs for past month -- nothing from spamhaus except SBL ACKs. Is there any way to contact 'em by other means?
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  8. #8
    Join Date
    Apr 2009
    Location
    Toronto
    Posts
    418
    Quote Originally Posted by nihkiruks View Post
    Hi guys,

    Is there any way to get in touch with spamhaus team, except the e-mail on their site to send requests? Looks like they're ignoring us. 6 months in blacklist and counting

    Regards,
    Sergey.
    I have tried contacting them before to purchase their lists.. but as i remember, it wasn't very effective, and the customer response was very slow.

    Perhaps i wasn't a big enough fish. Could they be blocking your mails?



    Lawrence
    Tired of Hosting? Let Us Buy You Out!

    BUYOUT HOSTING - Where Buyers and Sellers meet!

  9. #9
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    You should receive autoresponder reply but probably nothing more. Nothing more because they are too negative against small, middle-size company and especially when we talk about firm from East Europe and ex-USSR or about firms registered by emigrants.
    They CAN ignore any request and block /20 range but for me it look just strange that someone still use their block list. While i understand that in most case they have a reason to block many ip's from same ip range due to suspicious "spam host" activity i cannot believe that full ip range used only for sending spam.
    Last few years they block many ip's not only due to spam but also any other illegal activity.
    Again, while i understand that they may have a reason to block range of ip's i can't believe that anyone who want deliver message to own customer can use such block.
    Spamcop policy look for me lot of better.
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  10. #10
    Join Date
    Apr 2009
    Posts
    839
    nihkiruks

    have you sent your mails including right topic in them, I mean code of block itself? Also have you received any auto-replies?

  11. #11
    Join Date
    Jul 2005
    Location
    In the Internets
    Posts
    3,622

  12. #12
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51
    Well, we've tried all the options. Our support dept is located in Ukraine and that seems to be one of the reasons they're ignoring us.

    Sometimes it looks like they just don't care if we try to co-operate or not. Sounds like racism, doesn't it?
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  13. #13
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51

  14. #14
    Join Date
    Jan 2008
    Location
    St. John's, NL
    Posts
    2,114
    I doubt you are being discriminated against. Most likely the IP you are sending from is also blacklisted for spamming and getting blocked by them. Try signing up for a gMail.com account, then e-mail them from there.
    Cpanel/WHM PHP Perl Ruby Full Time Support
    LCWSoft - Canada web hosting (based in Newfoundland) since 2007
    Servers based in the US and Canada (Uptime Report)

  15. #15
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51

  16. #16
    Join Date
    May 2003
    Posts
    1,664
    They do not block IPs even on their list to the removals address. If you don't receive the a ticket back then they didn't get the mail or you blocked it coming back. Also, you must be using the address listed on ARIN for a response I believe.

  17. #17
    Join Date
    Oct 2003
    Location
    Ukraine
    Posts
    51
    Quote Originally Posted by kris1351 View Post
    They do not block IPs even on their list to the removals address. If you don't receive the a ticket back then they didn't get the mail or you blocked it coming back. Also, you must be using the address listed on ARIN for a response I believe.
    Right, we're getting their ticket numbers (ACK) and we do use e-mail registered with our AS & ARIN.
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