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Thread: Get ahold of spamhaus?
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07-07-2009, 10:13 PM #1Junior Guru Wannabe
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Get ahold of spamhaus?
Hi guys,
Is there any way to get in touch with spamhaus team, except the e-mail on their site to send requests? Looks like they're ignoring us. 6 months in blacklist and counting
Regards,
Sergey.
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07-08-2009, 01:16 AM #2Temporarily Suspended
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If you are not an ISP, they might ignore your request. You will need to ask your ISP to contact them in that case.
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07-08-2009, 09:10 AM #3Junior Guru Wannabe
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We are an ISP...
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07-08-2009, 10:36 AM #4Temporarily Suspended
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Each case will have different subject. Make sure you email them from your case with correct subject. I worked with them before, and they did quickly actions.
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07-08-2009, 11:02 AM #5Junior Guru Wannabe
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Well, we have /20 and few /23's blacklisted with comments like "spammer hosting". We've cleared all the networks we had issues with, terminated clients and still we can't get a reply from 'em.
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07-09-2009, 12:22 AM #6WHT Addict
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All my experience with spamhaus has been pretty positive. They've always been keen to respond within a few hours, and have always been professional and courteous at that. IMO, they're an example of what a RBL should be run like. Are you sure that you are not blocking their replies?
Chris Gebhardt
VIRTBIZ Internet Services
Web Hosting, Dallas Colocation, Dedicated Server
virtbiz.com | ph (972)485-4125 | toll-free (866)485-4125
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07-10-2009, 05:33 PM #7Junior Guru Wannabe
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Well, checked maillogs for past month -- nothing from spamhaus except SBL ACKs. Is there any way to contact 'em by other means?
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07-11-2009, 05:15 PM #8Aspiring Evangelist
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07-11-2009, 05:37 PM #9Hosting provider
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You should receive autoresponder reply but probably nothing more. Nothing more because they are too negative against small, middle-size company and especially when we talk about firm from East Europe and ex-USSR or about firms registered by emigrants.
They CAN ignore any request and block /20 range but for me it look just strange that someone still use their block list. While i understand that in most case they have a reason to block many ip's from same ip range due to suspicious "spam host" activity i cannot believe that full ip range used only for sending spam.
Last few years they block many ip's not only due to spam but also any other illegal activity.
Again, while i understand that they may have a reason to block range of ip's i can't believe that anyone who want deliver message to own customer can use such block.
Spamcop policy look for me lot of better.TK Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR
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07-12-2009, 03:30 PM #10Web Hosting Master
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nihkiruks
have you sent your mails including right topic in them, I mean code of block itself? Also have you received any auto-replies?
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07-12-2009, 06:46 PM #11Web Hosting Master
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Email sbl-removals@spamhaus.org
They just responded to me.
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07-14-2009, 08:31 PM #12Junior Guru Wannabe
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Well, we've tried all the options. Our support dept is located in Ukraine and that seems to be one of the reasons they're ignoring us.
Sometimes it looks like they just don't care if we try to co-operate or not. Sounds like racism, doesn't it?
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07-14-2009, 08:33 PM #13Junior Guru Wannabe
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07-14-2009, 09:27 PM #14Web Hosting Master
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I doubt you are being discriminated against. Most likely the IP you are sending from is also blacklisted for spamming and getting blocked by them. Try signing up for a gMail.com account, then e-mail them from there.
Cpanel/WHM • PHP • Perl • Ruby • Full Time Support
LCWSoft - Canada web hosting (based in Newfoundland) since 2007
Servers based in the US and Canada (Uptime Report)
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07-14-2009, 11:30 PM #15Junior Guru Wannabe
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I'm getting their ACK back. Also, sbl-removals@spamhaus.org is not filtering spam, they're only accepting specific subjects.
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07-15-2009, 11:09 AM #16Web Hosting Master
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They do not block IPs even on their list to the removals address. If you don't receive the a ticket back then they didn't get the mail or you blocked it coming back. Also, you must be using the address listed on ARIN for a response I believe.
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07-15-2009, 11:25 AM #17Junior Guru Wannabe
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