07-07-2009, 02:18 PM #1
Senderbase, uggh, how ridiculous is this?
Let me start this thread off by saying I can not stand spam. Any reports that I get, I address immediately (within 24h), providing that they're given to me by the provider to fix!
That said, I just got nullrouted, not once, but twice by Hivelocity, due to a rather bogus senderbase report. I'm not going to discuss the nullrouting right now, but the actual fact that this ip address is IN senderbase with a poor reputation (WTF).
Looking through the links there (google abuse, RBLs, etc), nothing is off, the ip address is NOT listed anywhere, there has been absolutely NO spam from the server itself (I checked logs twice), yet NOTHING unusual came up.
Proof? I've yet to receive any, or any explanation as to WHY this is listed (I know, Hivelocity can't prove it, and that's fine, they're only doing their jobs), but this is just nothing more than an annoyance.
I've been told to "fix the problem", which I would happily do if there was a problem, but there's not!
07-07-2009, 03:08 PM #2Junior Guru Wannabe
- Join Date
- Nov 2005
The good news is that senderbase reputations seem to change very quickly. A client had a single laptop hit by a 0-day Trojan that sent spam for a few hours. Their senderbase rep went from positive to negative for just that day. By the next day it was at neutral and a few days later it was back at positive.
I don't really like their system though. They don't explain much about how it works, and they don't really provide a mechanism to contest a blacklisting. They just say that your reputation will improve over time if you're not sending spam.
07-07-2009, 03:54 PM #3
Ahh, but it WON'T improve over time if you're 'not sending spam', because I'm not, and I haven't been.
This looks to be a casualty of automated setups. Because I push out 1000s of emails (legitimate) a day to the server, they're just being very very ridiculous about this.
Uggh, this is just a nightmare. Anyone who relies on these guys solely for reports really ought to re-examine their jobs, because this is NOT a professional organization by any means.
Like I said, I'm all about fighting spam any way possible, but there's a limit there, there absolutely has to be!
07-08-2009, 02:28 AM #4Eternal Learner
- Join Date
- Jul 2007
Senderbase is just useless. Never trust it for your mail servers. Instead use Spamcop and Spamhaus.Prashant T.
Don't run after Success. Run after Excellence and Success will soon follow.
07-08-2009, 07:57 AM #5Web Hosting Master
- Join Date
- Jun 2003
- Tampa FL
I would have to agree with your words about stopping spam any way possible , based on the response we got from you when we sent out our new site announcement , we will be sure to do everything possible to make sure our announcements don't get to you , however , when we send those they go to all active clients , not sure how we will stop it. We will send out future messages I would hate to loose you as a client because you get one of our announcements.Ceridius Networks Sales
Email/MSN [email protected]
Ceridius Networks - Reseller of Hivelocity Hosting
Network Speed Test
07-08-2009, 11:14 AM #6Randy
- Join Date
- Aug 2006
- Ashburn VA, San Diego CA
senderbase is useful in some ways (to determine mail volume from your network) but their 'reputation' system is absolutely a worthless joke. Get this, a client of ours ended up getting them on the phone and after a lengthy, heated discussion, his two mailserver IP's magically became 'good'.
Even worse, is barracuda charging $20/yr for domain/ip whitelisting over at emailreg.org.Fast Serv Networks, LLC | AS29889 | Fully Managed Cloud, Streaming, Dedicated Servers, Colo by-the-U
Since 2003 - Ashburn VA + San Diego CA Datacenters
07-08-2009, 11:48 AM #7
Relying on just ONE thing here, especially when it comes to nullrouting ip addresses is poor to say the least. In the end, their "solution" was to give me 2 ip addresses, refuse to un-null the server's MAIN ip address (go figure), and force me to change all sites based on the shared IP address to the new "main" ip address. Talk about a nightmare.
I send/receive probably 4-5k messages a day across one domain. These aren't "spam", they are logs, alerts, etc. Of COURSE some garbage like senderbase is going to give me a 'negative' mark for that, because to them it's mass mail, no matter what it really is.
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