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  1. #1
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    I am leaving a DreamHost nightmare..

    Hello all, new to this forum, old to forums generally and blogs

    I need your advice.

    I have a shared hosting plan in Dreamhost since 2 months (prepaid one year services with a promo last April).

    Recently i decided to run 2 sites with Pligg. (name of the sites availabla to who want to learn).

    For start Dreamhost promised one click install but there were problems with one click and I had to install Pligg manually.

    My sites run for 10 days now and I have a lot of problems with the server connection and when they are up, the sites are very slow.

    In these 10 days i have already contacted the support 6 times! They have responded to every email saying "we are sorry, the servers were loaded, fixed" or "there was an abusive user in the server" etc.

    They are very gentle but i don't really care because my sites are down and when i try to connect and refresh them, in most cases they are either too slow, or down. When i mean slow it takes 40 seconds or more to connect.

    My 2 sites (startups) are going really bad because no user is waiting for 40 seconds to see a site or comes back if the site down. Last Friday I was in an advertising office to promote them and when i said the manager to see the site, he replied "site is down".

    Please help me, should i keep up communicating with support asking to fix the problems every time the server is down or too slow? (that means at least once every 2 days). Should i change hosting services?

    My confidence to Dreamhost is lost, it's the first time I use an Interantion Hosting Provider, i used to host my sites on Greek Services like TopHost where everything was ok. I think i made a huge mistake with Dreamhost because of a promo code they offered.

    Thanks in advance!

  2. #2
    Have you tried asking for a refund? Not sure how long their refund policy is? If they don't give you your refund and don't resolve the issue I recommend finding a new host.

  3. #3
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    Quote Originally Posted by simosmm View Post
    Hello all, new to this forum, old to forums generally and blogs

    I need your advice.

    I have a shared hosting plan in Dreamhost since 2 months (prepaid one year services with a promo last April).

    Recently i decided to run 2 sites with Pligg. (name of the sites availabla to who want to learn).

    For start Dreamhost promised one click install but there were problems with one click and I had to install Pligg manually.

    My sites run for 10 days now and I have a lot of problems with the server connection and when they are up, the sites are very slow.

    In these 10 days i have already contacted the support 6 times! They have responded to every email saying "we are sorry, the servers were loaded, fixed" or "there was an abusive user in the server" etc.

    They are very gentle but i don't really care because my sites are down and when i try to connect and refresh them, in most cases they are either too slow, or down. When i mean slow it takes 40 seconds or more to connect.

    My 2 sites (startups) are going really bad because no user is waiting for 40 seconds to see a site or comes back if the site down. Last Friday I was in an advertising office to promote them and when i said the manager to see the site, he replied "site is down".

    Please help me, should i keep up communicating with support asking to fix the problems every time the server is down or too slow? (that means at least once every 2 days). Should i change hosting services?

    My confidence to Dreamhost is lost, it's the first time I use an Interantion Hosting Provider, i used to host my sites on Greek Services like TopHost where everything was ok. I think i made a huge mistake with Dreamhost because of a promo code they offered.

    Thanks in advance!
    Had personal accounts with Dreamhost for 5 yrs. Never had problems, I'd recommend contacting their support. Uptime with them recently has been 100% for the past 5 months. They are rock solid.

    Support is usually very helpful, I'd request to see if they can move you to another server or the DreamhostPS.
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  4. #4
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    refund? I lost the one month, I signed in in April and I started using their services in May (10 days ago). Moreover it's not the money (i only paid 9 dolars for a year)

    I want to learn from exprerienced users in this forum if Dreamhost worth the pain (and i am the unlucky one, and soon they will not have any more problems) or i should take my sites and run to another hosting service...

  5. #5
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    Doesn't sound like DreamHost has gotten any better since I left them a few years ago. DreamHost is good for non-critical sites, but if you're expecting sites to be up reliably, or expecting fast support response times when they aren't, and depending on this for your business image -- then you are with the wrong host.
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  6. #6
    I know if I was with a host and my website was taken 40 sec's to load I would leave them.I would ask them for a refund then find another good host maybe read reviews on here.

    Best of Luck!

  7. #7
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    Quote Originally Posted by serverorigin View Post
    Had personal accounts with Dreamhost for 5 yrs. Never had problems, I'd recommend contacting their support. Uptime with them recently has been 100% for the past 5 months. They are rock solid.

    Support is usually very helpful, I'd request to see if they can move you to another server or the DreamhostPS.
    Thank you! I will ask for another server in my next communication (today i already contacted them because me sites are down.. again!)

  8. #8
    Simonsmm, possibly take a look at some sort of vps, if you plan on running social networks or any type of community shared hosting generally isn't the best environment to grow a large community, if your looking to keep it small though shared hosting should be ok. I keep pushing slicehost and linode lately, they offer a decent vps and a decent amount of bandwidth and the best part is you can optimize it yourself by configuring every aspect of your LAMP stack, if you have the time this may be the best route for you. Otherwise try lookign for some other shared hosts.

  9. #9
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    thanks! the sites are only 10 days, my plans are to stay to shared for 6 months and then, when they will grow up then go to a VPS solution. Buth right now, they are almost always down so they can't grow up!

    Right now it's Monday morning in Greece, everybody is in the net, my ads are running but the sites are still down!

  10. #10
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    If you are running a crucial business and cannot afford down time, i wonder, why you have been continuing with them for more then a month ?

    Changing a hosting provider only take 24 hrs. ( the time need to resolve name servers of your domain)......
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  11. #11
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    you are right! i though Dreamhost was a good company and problems would stop....

  12. #12
    That's the problem when people judge a website by reputation instead of what they have to offer.

    I was once like that until i found a relatively unknown host provider "Quality host". Their services are invaluable and top notch and the irony of it is that their prices are cheap. I wrote something about them on my blog.

  13. #13
    Quote Originally Posted by simosmm View Post
    refund? I lost the one month, I signed in in April and I started using their services in May (10 days ago). Moreover it's not the money (i only paid 9 dolars for a year)

    I want to learn from exprerienced users in this forum if Dreamhost worth the pain (and i am the unlucky one, and soon they will not have any more problems) or i should take my sites and run to another hosting service...
    You only paid $9 for a year that not alot of money for a year. I would say to you,you get what you pay for. Just maybe that why you are not getting a good service.
    Last edited by Ninjapanther Hosting; 07-06-2009 at 05:42 AM.

  14. #14
    maybe you should stay with them as they have good reviews just ask to change server of something like that?

  15. #15
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    Well you could try to ask to be transferred to another server. When the problems keep coming, or they refuse to transfer you. You could always say to go to another host and ask for a refund.

    If it is crucial your site is online and you have to much downtime whit a hoster you better can go to another hosting or ask if they can support better uptimes.

    Some hosters like me have different price classes and uptimes. How cheaper you have your package how more risk on downtime you take. However downtime need to be always to be kept at a minimum.

  16. #16
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    Quote Originally Posted by simosmm View Post
    you are right! i though Dreamhost was a good company and problems would stop....
    Agree ! but it shows that you can bear it because web business is a kind of most sensitive one, i believe you have, don't all what you can do, finally ask their support team, if they can really help you.... otherwise you have many host available on webhostingtalk itself, lot are offering free trial so that you can try their services for 2 -3 days to get confidence.

    However, best of luck.
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  17. #17
    Yes, its sound like your site is hosted on a server on which some site must be using too much processes which is making your site load slowly. Hence you are facing the problem of slow site loading, you need to request them to find the user responsible for this or request them to move your site to another server.
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  18. #18
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    Hi,

    Id have requested an immediate migration to another server and would have a close monitoring of the site. If the situation remains more or less the same, just move asap. From what I read here about your host, I think BigBison is right. If you have to host a critical site, look for a reputable and reliable hosting provider, but business-grade reliability always comes at a price. Its never cheap.

    Good luck,
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  19. #19
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    I don't want to be rude, but this is your fault, what were you expecting for $0.8 per month? If reliability is important, you should not chase the bigger plan for the cheapest price. Search for a host with good reputation, offering a package according to your needs (not unlimited space/bandwidth crap) and for a reasonable price.
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  20. #20
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    Quote Originally Posted by Jedito View Post
    I don't want to be rude, but this is your fault, what were you expecting for $0.8 per month? If reliability is important, you should not chase the bigger plan for the cheapest price. Search for a host with good reputation, offering a package according to your needs (not unlimited space/bandwidth crap) and for a reasonable price.
    Is it that kind of company?

    Well indeed, unlimited space, traffic etc. is technical impossible. If you want a reliable hosting you should not choose this kind of hosting plans...

  21. #21
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    thank you, i know partly it's my fault!

    in fact i thought i could pay less for a year to see my needs and then buy from them some VPS solution.

    But if they are so crappy during the test period, i don't ever dare to imagine paying to them 50 dollars a month...

  22. #22
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    get a dedicated solo server if this is a problem..spend money to make money

  23. #23
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    yes you are right :-)

    i will take the Greek site to a Greek Hosting Service to see the difference.

    Hosting is a huge, complicated, problem. Things should become more simple and reliable...

  24. #24
    Quote Originally Posted by simosmm View Post
    thank you, i know partly it's my fault!

    in fact i thought i could pay less for a year to see my needs and then buy from them some VPS solution.

    But if they are so crappy during the test period, i don't ever dare to imagine paying to them 50 dollars a month...
    No it is not your fault (unless it was your site causing the 40second load times). There are just certain web providers out there that willingly take on customers when they know their servers can not support them.

    No, I'm not talking about good hosts that oversell based on usage data on their systems. I'm talking about the ones that will take any and all customers and deal with the problems later. It's a volume business for these types of hosts. If they want to compete for lowest price to attract customers that is fine but in my opinion no price, however small, should justify a broken service (and yes, 40 second load times is broken). Companies that do this work because the customer just lives with it. A telltale sign of this is support tickets that lead you on with various explanations of why your site takes 40 seconds to load but no real fix is forthcoming. Basically they can't or won't fix it (but they certainly know why it is broke).

    If I were you I'd ask for a refund no matter what and move asap (file with the bbb, look up the officers of the company and personally email them if necessary, whatever it takes to get the refund). It's not about the money. In fact, if you just leave and give them your money this played right into their hands. It's exactly what they want - your money and for you not to use their resources. By making the price so small the likelihood of you just giving up is in their favor. They bet on this.

    By the way, coming to WebHostingTalk is your best move yet. It is the best place on the web to find a solution to your problem and there are numerous quality providers that you can find through this place.
    Last edited by enduser; 07-06-2009 at 04:18 PM.

  25. #25
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    From my tests so far (a matter of weeks only), DH seems to be performing more or less on par with their direct competitors, with page loads of a few seconds, not 40 sec as you experienced. I'm only testing scripts like Joomla, wordpress, so I don't know about Pligg. Did you try some other application, to see how it fares?

    Is it the web server that's overloaded, or the database server? Once you determine that, ask for a change of server, if possible.

    I don't want to be rude, but this is your fault, what were you expecting for $0.8 per month?
    This was a sale, with special pricing for the first year. What he obviously expected was the regular $10/month service, as promised.

  26. #26
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    This was a sale, with special pricing for the first year. What he obviously expected was the regular $10/month service, as promised.
    It doesn't change the fact that your expectations shouldn't be high when you pay less than 1 dollar per month.
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  27. #27
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    It doesn't change the fact that your expectations shouldn't be high when you pay less than 1 dollar per month.
    When it comes to a sale or special offer, my expectations remain pretty much the same, whether it is a service or a product. If McDonalds has a special on hamburgers, at half the regular price, I don't expect them to be half the regular size. If they are, they'd better mention it somewhere, preferably in plain view. Now, if a slice of cucumber is missing, I'd turn a blind eye, but that's about it.

    If this were a new package at a new pricing, I would agree with you.

  28. #28
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    Well, i don't want to motivate you to quit, but by my own experience with Dreamhost, i found that they had slow servers. I'm not sure if the servers are not so powerful or if they overload their servers, but you should always think twice before accepting a promo.

    "Promos" like that will attract customers, and they must be prepared for that. What happens is that they will fill servers with a lot of people inside and many users will use this promo as a cheap solution to host their "unlimited video conversion system" and send 300,000 emails per day. This happens, it's sad. And most of this users think they are right and a shared hosting plan is the right plan for them.

    Another webhosting provider i can mention is ******. They were offering 1 year of free hosting + domain.. this is great, huh? No. I had two sites and they moved me around servers but things just get worst.

    I prefer to pay a little bit more and have a reliable structure. When you are giving $$$ to your hosting companys, the will convert part of this to invest on their infra-structure. If they are stabilished, you will see the benefits of that.

  29. #29
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    It's interesting for me to see and know that simple issues can be resolved with communication. Such as contacting there Customer Service or Technical Support Department can eliminate so much headache.

    Side Note: of course DreamHost has slow servers. They oversell just like many large web hosting companies. I'm sure if you told them the server is slow they would move you to another server without any issue.
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  30. #30
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    *shrug* say what you want about DH but I have 2 accounts with them. One on their shared and one dedicated.

    Their shared server:
    top - 08:34:40 up 85 days, 16:14, 3 users, load average: 0.23, 0.21, 0.14
    All depends on what server you're on but you can't argue with that. Never had a problem with Dreamhost. And as mentioned, their stability has improved greatly. I'd have to say there is a reason they are the largest web host. People love to take shots at their unlimited but they are far more unlimited than any other host I've seen hit the market.

    My shared usage:
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    Nearly 5 year customer.
    Last edited by FiberPeer; 07-07-2009 at 11:40 AM.
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  31. #31
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    We have had quite a few ex-dreamhost client additions recently had the same a few months ago stopped and then we have a few come all in at once.

  32. #32
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    Quote Originally Posted by ldcdc View Post
    When it comes to a sale or special offer, my expectations remain pretty much the same, whether it is a service or a product. If McDonalds has a special on hamburgers, at half the regular price, I don't expect them to be half the regular size. If they are, they'd better mention it somewhere, preferably in plain view. Now, if a slice of cucumber is missing, I'd turn a blind eye, but that's about it.

    If this were a new package at a new pricing, I would agree with you.
    Actually my expectations would be very low for an hamburger that I pay less than $1 even if is a promotion. Common sense is the rule
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  33. #33
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    Quote Originally Posted by Jedito View Post
    Actually my expectations would be very low for an hamburger that I pay less than $1 even if is a promotion. Common sense is the rule
    That's only because McDonald's hamburgers are notoriously bad.
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  34. #34
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    Common sense is the rule
    Well, common sense appears to vary a bit from person to person. This isn't a matter of common sense only, it's a bit of a matter of correct advertising as well. If you offer a discount, you're not supposed to take away from the service/product quality. If I sell soda and today I offer a 50% discount, common sense dictates that it is not supposed to be 50% tap water, 50% regular soda.

    Back to Dreamhost, it is quite possible that both promotion and non-promotion customers end up using the same servers, which is one more reason why I don't think this is something specific to their $9 sale, but an issue with that particular server. Either that, or if I'm just lucky to be on one of the few decent servers they have, a general problem with their service.

    That's only because McDonald's hamburgers are notoriously bad.
    Depends on where you buy them I guess. I bought some in France and they were greasy. They were not cheaper than usual, that's just how they were. No type of common sense could protect me in this instance. Other than that, where I live, I find them to be pretty consistent quality wise. I like them, though I guess I should mention I'm not a fussy eater at all.
    Last edited by ldcdc; 07-07-2009 at 04:56 PM.

  35. #35
    DreamHost is the worst host I have ever used. Switch as soon as possible.

    When I was with DreamHost a few months ago my server went down a few times a week and it lagged nearly every day at peak times. DreamHost support reps are very kind and do give refunds for lost time (even if it's only for a few minutes) and also compensate you by giving you a free month of hosting, etc.

    However, after awhile, what more can they do? I was reporting problems everyday and they started just saying they were sorry. They have to make a profit somewhere I guess.

    I signed up as a regular customer. So yes, I would assume they put the 9.99 promotional customers on the same servers as they do the ones who actually paid the full price.

    DreamHost refuses to transfer anyone to a new server. I asked myself and they messed around for a few support tickets saying they were running tests and other scripts to identify the problem on the server I was on. I then asked again and they informed me that they do not transfer clients to other servers. Why? I do not know.

    You do get what you pay for but there are much cheaper hosts out there that provide a much better service.

    Refunds, as I said, are possible. They're strict on what you get in the end and seem to take things right down to the penny.

    Don't waste your time with them is my point.

  36. #36
    Quote Originally Posted by simosmm View Post
    Hello all, new to this forum, old to forums generally and blogs

    I need your advice.

    I have a shared hosting plan in Dreamhost since 2 months (prepaid one year services with a promo last April).

    Recently i decided to run 2 sites with Pligg. (name of the sites availabla to who want to learn).

    For start Dreamhost promised one click install but there were problems with one click and I had to install Pligg manually.

    My sites run for 10 days now and I have a lot of problems with the server connection and when they are up, the sites are very slow.

    In these 10 days i have already contacted the support 6 times! They have responded to every email saying "we are sorry, the servers were loaded, fixed" or "there was an abusive user in the server" etc.

    They are very gentle but i don't really care because my sites are down and when i try to connect and refresh them, in most cases they are either too slow, or down. When i mean slow it takes 40 seconds or more to connect.

    My 2 sites (startups) are going really bad because no user is waiting for 40 seconds to see a site or comes back if the site down. Last Friday I was in an advertising office to promote them and when i said the manager to see the site, he replied "site is down".

    Please help me, should i keep up communicating with support asking to fix the problems every time the server is down or too slow? (that means at least once every 2 days). Should i change hosting services?

    My confidence to Dreamhost is lost, it's the first time I use an Interantion Hosting Provider, i used to host my sites on Greek Services like TopHost where everything was ok. I think i made a huge mistake with Dreamhost because of a promo code they offered.

    Thanks in advance!

    Consider paying around $9 a month for a more reliable shared hosting package with good support. Let us know what host you move to and how it goes with them.
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  37. #37

  38. #38
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    Quote Originally Posted by kingofoverkill View Post
    Consider paying around $9 a month for a more reliable shared hosting package with good support. Let us know what host you move to and how it goes with them.
    Price doesn't equal quality. There are good hosts with plans for $25/year.

    Besides, this is a Dreamhost thread and their monthly rate is $1.95 higher than what you just told him to pay.

  39. #39
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    Sale price or no sale price. The service should be of the same standard or quality either way regardless of price unless they point out prior to the point of any sale being made and make prospective clients fully are aware of what restrictions the sale price incurs or differences are involved with regards to the normal priced product or service.

    That way anyone signing up at the reduced sale price is totally aware and fully understands why the product or service it at the sale price.

    owm
    Last edited by Outlaw Web Master; 07-08-2009 at 08:27 PM.
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  40. #40
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    Quote Originally Posted by simosmm View Post
    refund? I lost the one month, I signed in in April and I started using their services in May (10 days ago). Moreover it's not the money (i only paid 9 dolars for a year)

    I want to learn from exprerienced users in this forum if Dreamhost worth the pain (and i am the unlucky one, and soon they will not have any more problems) or i should take my sites and run to another hosting service...

    You paid 9$ a year for 2 start ups and expect them to be up?

    Honestly for 9$ a year you will be glad if they are up at least 50% of the time.

    You get exactly what you paid for. There arent unlimited hosting and plans. Dont be scammed by those false advertisings. Pay a real host with a real plan. Someone that gives you a guarantee and a SLA uptime with your plan. If you really want to have a sucess on the internet your host should be one of the most important choices. Dont look cheap, you will get cheap service.

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    Replies: 1
    Last Post: 04-28-2002, 01:12 PM
  5. i am leaving ...
    By MCHost-Marc in forum Web Hosting Lounge
    Replies: 6
    Last Post: 07-19-2001, 12:30 PM

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