Results 1 to 7 of 7
  1. #1
    Join Date
    Aug 2004

    WHMCS support ticket reply issue?

    Hi all,

    I'm having a weird issue. All of a sudden today, we are unable to post a reply to support tickets. It marks the ticket as answered but in fact no reply was made.

    Any ideas why this is or how to fix? (Haven't gotten a reply back yet from whmcs staff so asking here instead)


  2. #2
    Join Date
    Jan 2003
    Is it simply just changing the status and not even posting a blank reply?

  3. #3
    Looks like some sort of permission or database issue. Try to repair the database and see if it works.
    Server Management, Server Security, Server Monitoring.
    India's Leading Managed Service Provider !! Skype: techs24x7

  4. #4
    Join Date
    Aug 2004
    Yep, it just changes the status and doesn't post any reply.

    I tried repairing the db, no luck.

  5. #5
    Join Date
    Nov 2006
    Have you tried using the DB Cleanup utility from the admin panel? Just a guess.
    A casual blog mainly about the web hosting industry

  6. #6
    Join Date
    Mar 2008
    Hi Andy,

    Out of curiosity would this be what's responsible for the less-than-stellar response to my wife's ticket #369244?

    I was starting to lose faith in you guys.
    I used to run the oldest commercial Mumble host.

  7. #7
    Join Date
    Aug 2000
    We had a similar issue, it was due to the permissions on templates_C directory, make sure that WHMCS can write to the directory.

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