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Thread: VAserve....

  1. #1
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    VAserve....

    Hello WHT,

    I've been patient enough, but it's starting to run out with those guys.

    I ordered a Windows VPS 6 days ago, and till todays date, I am pretty much unable to use the VPS.

    I was able to log in once, at the very first hour I got the VPS, installed what I needed, and logged out. Now, this is where the fun starts, since that day, I am unable to RDP into the server again, it's as if the whole RDP Service has cough itself in a loop.

    Now, VAServe has told me this and that, someone from the systems team, now they are checking the SAN Equipment for the node, and bla bla bla.

    I'm a very patient man, but this is the edge.

    What should I do ? Stick to them, or find a new Host ?

    Their uptime is excellent, my services I managed to install are still running, it's just the RDP Issue.

  2. #2
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    hope they may have given you the Estimated time for resolution of the issue.

    .
    Serversignature.com - Professional Linux Consulting.

  3. #3
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    No, I get nothing from them, I'm left in the dark, and most likely forgotten.

  4. #4
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    Talking

    Quote Originally Posted by Bjørn-Erik Hansen View Post
    No, I get nothing from them, I'm left in the dark, and most likely forgotten.
    After this post of topic they will definitely proceed your order as quick as possible (from my experience - few tickets never had reply for several days, after posting negative topic here the tickers were processed straight away)
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  5. #5
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    If your host is not ready to give you a clear picture of what the issue is with an ETA, I think you should move on. Also, any critical events like this should be addressed in high priority and 6 days is a long time according to me.

    Good luck!

    Rick
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  6. #6
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    Quote Originally Posted by SoftsysHosting-Rick View Post
    If your host is not ready to give you a clear picture of what the issue is with an ETA, I think you should move on. Also, any critical events like this should be addressed in high priority and 6 days is a long time according to me.

    Good luck!

    Rick
    Agreed. When you hit though times you find out how good your provider is.

  7. #7
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    Hopefully they resolve this for you. Since this happened after installing some software, maybe Windows firewall has blocked the RDP port. Hopefully they checked this first.
    John Slane | Systems Administrator

  8. #8
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    I've only installed a Ventrilo server, it's the very same software copied from our old server.

    Has been used for years.

  9. #9
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    Hello,

    Can you please let us know your ticket number? (here or pm) Ill take a look into this for you now.

    Thanks!

    ~Kody
    Kody R.
    Sr. Operations Analyst
    100TB.com -> Awesome dedicated servers. 20 locations & lots of bandwidth
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  10. #10
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    It has been resolved.

    Looks like posting on WHT got things to speed up.

  11. #11
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    Quote Originally Posted by Bjørn-Erik Hansen View Post
    It has been resolved.

    Looks like posting on WHT got things to speed up.
    Don't always assume that to be the case. If you go to WHT about all your issues, you will really irritate your provider. Trust me. Use something like WHT as a last resort.

  12. #12
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    Quote Originally Posted by Dougy View Post
    Use something like WHT as a last resort.
    You should not have to use something like WHT at all.

  13. #13
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    Quote Originally Posted by Dougy View Post
    Don't always assume that to be the case. If you go to WHT about all your issues, you will really irritate your provider. Trust me. Use something like WHT as a last resort.
    I don't see good providers irritated with WHT posts. In fact, I rarely see complains against good providers.

  14. #14
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    Quote Originally Posted by Bjørn-Erik Hansen View Post
    Hello WHT,

    I've been patient enough, but it's starting to run out with those guys.

    I ordered a Windows VPS 6 days ago, and till todays date, I am pretty much unable to use the VPS.

    I was able to log in once, at the very first hour I got the VPS, installed what I needed, and logged out. Now, this is where the fun starts, since that day, I am unable to RDP into the server again, it's as if the whole RDP Service has cough itself in a loop.

    Now, VAServe has told me this and that, someone from the systems team, now they are checking the SAN Equipment for the node, and bla bla bla.

    I'm a very patient man, but this is the edge.

    What should I do ? Stick to them, or find a new Host ?

    Their uptime is excellent, my services I managed to install are still running, it's just the RDP Issue.
    When did VAServ start offering Window's VPS?

  15. #15
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    Quote Originally Posted by Jacob Wall View Post
    When did VAServ start offering Window's VPS?
    I was wondering that too.

    On the topic of this discussion though. No one should have to wait that long to simply use their services.

    At a very basic level a client should be able to access their services unless there is an outage. As far as taking time on more advanced setups I can understand that from time to time and always depends on the level of skill needed to complete the task.

    I know that when I had a server from them it took me 3 or 4 days to be issued a DirectAdmin licenses. Those were business days too.
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  16. #16
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    That's correct. Also, these are the days where many of the setup procedures are automated and require far less amount of manual intervention.
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  17. #17
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    Quote Originally Posted by Jacob Wall View Post
    When did VAServ start offering Window's VPS?
    since they been takeover by Blue Square - 1st of July.
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  18. #18
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  19. #19
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    Unofficially they have been doing Windows VPSes for a few years.

  20. #20
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    Kudos to Rus and his crew, they got it working just perfectly now.

    It seems there was an issue with Win2k3 and Ventrilo, they did something, and it seems to help.

  21. #21
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    Guess I was to quick to say that...

    Same problem, once again.

    Guess I'll be looking for another provider...

  22. #22
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    Quote Originally Posted by Bjørn-Erik Hansen View Post
    Guess I was to quick to say that...

    Same problem, once again.

    Guess I'll be looking for another provider...
    The problem is with the software install not our platform. We have gone way beyond the level of an unmanaged service but simply it appears you are doing something that is causing the login to hang
    Russ Foster - Industry Curmudgeon

  23. #23
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    It's the exact same software, unchanged in any way, used for years....

  24. #24
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    Looks like I have to use WHT to get their attention.

    A ticket gone unanswered for over 30 hours....

  25. #25
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    Move on buddy, save yourself the headache.

  26. #26
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    Currently we are waiting on your response to schedule the reload but we've not yet had an update from yourself. Also please use the support desk. WHT is not a method which is used to get our attention and gives no guarentee of SLA. If you want help then please use the correct mechanism such as "Asking for an update", pick up the phone and call or use IM/Live Chat
    Russ Foster - Industry Curmudgeon

  27. #27
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    Quote Originally Posted by a2b2 View Post
    If you want help then please use the correct mechanism such as "Asking for an update"
    And get told off for bumping the ticket?

  28. #28
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    Quote Originally Posted by DephNet[Paul] View Post
    And get told off for bumping the ticket?
    Theres a difference between asking for an update every 5 minutes and asking for one after a reasonable time frame
    Russ Foster - Industry Curmudgeon

  29. #29
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    Quote Originally Posted by a2b2 View Post
    Currently we are waiting on your response to schedule the reload but we've not yet had an update from yourself. Also please use the support desk. WHT is not a method which is used to get our attention and gives no guarentee of SLA. If you want help then please use the correct mechanism such as "Asking for an update", pick up the phone and call or use IM/Live Chat
    And I did "bump" the ticket, with a reasonable timeframe between each time.

    I get the feeling that if I hadn't used WHT, I would still have had unanswered tickets...

  30. #30
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    I get the feeling that if I hadn't used WHT, I would still have had unanswered tickets...
    It's possible, but necessarily.

    Due to Rus' recent problems with his company, him and his team been busy dealing with every single one of his customers, I doubt they've had any breaks.

    But yeah... with just a little more patience it shall be good.

  31. #31
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    Quote Originally Posted by Bjørn-Erik Hansen View Post

    I'm a very patient man, but this is the edge.

    What should I do ? Stick to them, or find a new Host ?
    After all the incidents, asking whether leave or not is beating a dead horse. But if you still try to stick with them, i think that's trying to ride a dead horse.

  32. #32
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    I'm already talking to a few providers.

    Will let this month run out with them, and post my full experience.

  33. #33
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    Good luck with the move.

  34. #34
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    Quote Originally Posted by Bjørn-Erik Hansen View Post
    No, I get nothing from them, I'm left in the dark, and most likely forgotten.
    this is happening to me in this moment. yesterday night I emailed them asking to upgrade my account ( add more resources and to maintain everything the same). The response I got was : NONE!

  35. #35
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    Quote Originally Posted by DephNet[Paul] View Post
    You should not have to use something like WHT at all.
    if the provider responded accordingly.

    edit:doesnt such a big forum have an automerge function?

  36. #36
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    Quote Originally Posted by eSited View Post
    It's possible, but necessarily.

    Due to Rus' recent problems with his company, him and his team been busy dealing with every single one of his customers, I doubt they've had any breaks.

    But yeah... with just a little more patience it shall be good.
    Their service ( specs and performance) is great. You should cross your fingers that your account doesn´t eat bite the dust as thats when problems dont gets solved.. almost a month is a big timeframe to stand up..

  37. #37
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    Quote Originally Posted by DephNet[Paul] View Post
    Good luck with the move.
    didn´t you work for vaserv for some time? it doesnt look ethical to bash the ones that gave you to eat..

  38. #38
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    elvis1,

    Can you please provide me with your ticket ID and ill see if I can do something for you.

    Thanks!

    Kody
    Kody R.
    Sr. Operations Analyst
    100TB.com -> Awesome dedicated servers. 20 locations & lots of bandwidth
    VPS.NET -> Cloud Hosting. 18 Locations. Check out our website!

  39. #39
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    Quote Originally Posted by Kody View Post
    elvis1,

    Can you please provide me with your ticket ID and ill see if I can do something for you.

    Thanks!

    Kody
    You actually answered to me contradicting the other support guys.. .. vladimir said I could upgrade my 12 megs empire vps account to 512 megs 10 bucks account from fsckvps without migrating ( just upgrading) and now you tell me I cant..

    you must know who I am at this moment..

  40. #40
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    elvis1,

    Indeed, i'm still looking into your issue rather it explains where 2 people were told 2 different things. This should be resolved shortly.

    Sorry for the inconveniences.

    Thanks!

    Kody
    Kody R.
    Sr. Operations Analyst
    100TB.com -> Awesome dedicated servers. 20 locations & lots of bandwidth
    VPS.NET -> Cloud Hosting. 18 Locations. Check out our website!

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