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  1. #1
    Join Date
    Oct 2005
    Posts
    393

    Can anyone get to authorize.net?

    Can anyone get to authorize.net?

    It doesn't load for me, and all of my hosting customers show up as declined for today.



    http://authorize.net
    http://www.authorize.net

    Did anyone else have trouble billing with authorize.net today?

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    There is a fire at the DC that Authorize.net is hosted at - I would think they would have more redundancy but it seems not.

  3. #3
    Join Date
    Jun 2006
    Location
    NYC
    Posts
    1,446
    Yep. Definitely down. Hopefully they have off-site backups

  4. #4
    Join Date
    Oct 2005
    Posts
    393
    Are you serious???

    How the hell could they not have redundancy??

    People must be losing out on millions here, not being able to charge people or process orders.

  5. #5
    Join Date
    Jun 2006
    Location
    NYC
    Posts
    1,446
    Theoretically the transactions will just queue up. Once they're back up, then they can just settle the batch. Shouldn't halt business.

  6. #6
    Join Date
    Mar 2009
    Location
    India, Kolkata
    Posts
    107
    site not loading for me too.

    im in india

  7. #7
    Site not loading here either. Authorize.net is defiantly down.

    Getting the error in my gateway log in WHMCS

    Response Reason Text => Unknown SSL protocol error in connection to secure.authorize.net:443

    Dang ....

  8. #8
    Join Date
    Oct 2005
    Posts
    393
    Quote Originally Posted by serverorigin View Post
    Theoretically the transactions will just queue up. Once they're back up, then they can just settle the batch. Shouldn't halt business.
    No with my billing system, I am getting a declined message for everyone and now I have angry customers calling saying they have money on their card and don't understand why its being declined.

    Plus it can't queue on authorize.net's end cuz we can't even reach their servers.

    My system is telling me this and then setting the account to declined and sending the customer an email:
    xxxx*********** 5.95$ 07-03-2009 declined Error: Error_code:

  9. #9
    Join Date
    Sep 2008
    Location
    Dallas, TX
    Posts
    4,552
    Quote Originally Posted by jalapeno55 View Post
    Are you serious???

    How the hell could they not have redundancy??

    People must be losing out on millions here, not being able to charge people or process orders.
    I'm wondering the same thing, they are a multi-billion dollar company...

  10. #10
    Join Date
    Jul 2009
    Posts
    442
    I suggest you take the form and modify it to 'bill you in a few days' or 'store closed due to fire' notification.

    tell them on the page that the credit card company is down for the day due to natural disaster and will be back up tomorrow.

    let them know or they will freak out. Tell them there is a fire?

    switch to 2checkout, ccbill, paypal, or any other one for the meantime.


    Lots of yelling about backups....do you have a back up plan in case your credit card provider goes down?

    Today is your test.
    I never thought of making a backup provider for disaster issues, just for business issues like they sux or they drop me. But this is just another reason to have a whole 'nother module set up as back up.

  11. #11
    Join Date
    Jun 2006
    Location
    NYC
    Posts
    1,446
    Rule #1 in business (any business):
    Always have a back-up plan.

    No matter if that means:
    Backup Hosting
    Backup Disks
    Backup Credit Processor
    Backup Servers
    Backup People
    Backup Licenses
    Backup Network Connectivity

    Always have another way to continue doing business. Never rely solely on a single resource, no matter what it is. Exactly why I don't do business with one-man operations... What if they get hit by a truck crossing the street? (That's an example, not meaning Authorize.net is one man.. They are huge)

    Anything can happen.
    Last edited by FiberPeer; 07-03-2009 at 02:15 PM.

  12. #12
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    Yeah - in WHMCS you can switch to "Offline Credit Card Processing" and then just process the payments once Authorize.net is back up.

  13. #13
    Join Date
    Aug 2006
    Location
    Ashburn VA, San Diego CA
    Posts
    4,571
    Yup, our system just queues the failed transactions. Especially since you're doing recurring billing and not point of sale, this outage shouldn't affect your bottom line at all.

  14. #14
    Join Date
    Oct 2005
    Posts
    393
    You'd think authorize.net would be able to at least get a temporarily down page up by now. And an ETA would be nice.

    I hope all their staff isn't off until Monday for the holiday.

  15. #15
    Join Date
    May 2006
    Location
    Coimbra, Portugal
    Posts
    236
    They're constantly updating their systems status at http://twitter.com/authorizenet

  16. #16

    Exclamation

    seems to me that their on now,but the site seems to be a bit sluggish.
    may be that's because of the fire.

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