I'm currently looking for a webhost for an in-house ticketing system for my company. The disk space requirements and bandwidth are low, but I'd like not to have a size limit on the database, since it needs to be scalable. I'm looking for a webhost with good uptime and good english-based support (US/UK/CA). I've had to deal with an Indian company for a few years now, and I'm tired of fighting with them over tickets. While I'd love a ds/vps, I don't think I could swing the cost past the higher-ups, so shared is perfectly fine.
Does anyone have any recommendations? I've looked at HostGator and GoDaddy, hearing a lot of good about the former (plus good personal experience) and not a lot about the latter, but is there anyone else I should look at?
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Your budget is likely going to reveal more of what you are going to be able to purchase than your resource usage needs since your needs are so small as you say.
Knowing your budget would no doubt help out a lot.. If it's for business hosting, you may want to look at providers geared more towards B2B solutions rather than the hosts which promise a lot for a very low price (since your usage is pretty low as well, and if you're hosting a helpdesk, the last thing you want is to experience any sort of downtime)..
The rule is generally, the more you pay the higher the quality and reliability (but there are some exceptions!)
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Definitely linux hosting. The company we were going to go with was $5/mo, but they've temporarily shut off new accounts, so that put a crimp in our plans. I'm not sure I can get them to go too much higher than that, but I haven't asked.
One thing i'll add, is don't go for any of the hosts that offer 'unlimited' anything - nothing is unlimited, its a marketing gimmick, and servers are more likely to be overloaded to hell than those with sensible limits.
Just some advice here, but instead of just asking for some hosts, why not pick a few companies here and ask them some questions? (Just a thought.)
The one thing I will say about Host Gator - which they have an excellent reputation for good reason - is that I know there have been some posts about limiting database usage other than just in space or number of databases you can create. I'm not sure what kind of activity you'll be looking at, but it might be worth speaking with them beforehand just to be sure if you have high volume.
Personally speaking, though I don't have experience with either, I'd probably look at HG first.
What kind of ticketing system do you want to use. osTicket is nice as well as ClientExec.
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