This issue effected a portion of the DC from the reports we have, there are backup generators and UPS systems in place and working, however if there is a power issue within the DC after these systems. A full report regarding the issue will be sent via email within 12 hours from now.
Thank you for patience, and please accept our sincere apologies for any inconvenience caused by this outage.
Yeah- you'd *think*, but I've heard nothing back. VERY disappointing, and does not reflect well on their organization... anybody have a phone number for their offices here in the US?
Would LOVE an updated network status.
I've updated several forum posts regarding the status throughout the entire incident, please accept our sincere apologies if you did not feel this was enough. Our support system is back up and running, please feel free to submit a ticket via our support desk: https://www.crucialp.com/support/?_a=tickets&_m=submit if you are still having any problems.
What is "DC"? Your data center? Can you be more specific? Please post the reason for the downtime and what power backups failed and how this will be fixed for future issues. Thanks.
We are located in the Colo4dallas datacenter, they experienced a power outage effecting a portion of their datacenter which included some of our racks. The DC is highly regarded and has backup generators and UPSs. We do not have a report regarding what caused the outage at this stage, however will be sending an email to all our customers once we have all the details (within 24-48 hours).