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06-30-2009, 08:27 PM #1Web Hosting Master
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FDCServers.Net Review....So very bad
Ok...
So I purchased a VPS #2 from FDCServers.Net with the thought that it would be good backup storage and an extra space for a test environment.
First off, it took them over 24 hours and 3 tickets to get the VPS online because they couldn't find my order. Next I call and speak to someone on a cell phone at 3:00PM CST who is on a cell and breaking up so bad I get cut off twice.
Next, we get it worked out and I get the VPS. Yay! Not for long... I notice cPanel isn't installed and they haven't sent me a confirmation that I have a license? So I submit a new ticket which they offer to install cPanel..
FOUR HOURS into the cPanel install, I'm thinking...wow this is taking a while.
FIVE HOURS and the cPanel install finishes. First thing I do is run a UNIXBench:Code:============================================================== BYTE UNIX Benchmarks (Version 4.1-wht.2) System -- Linux ns1.ddosprotected.com 2.6.18-028stab053.10-PAE #1 SMP Thu Feb 28 19:54:09 MSK 2008 i686 i686 i386 GNU/Linux /dev/vzfs 314572800 3078360 311494440 1% / Start Benchmark Run: Tue Jun 30 18:47:59 CDT 2009 18:47:59 up 7:26, 2 users, load average: 0.12, 0.83, 1.75 End Benchmark Run: Tue Jun 30 19:06:48 CDT 2009 19:06:48 up 7:45, 2 users, load average: 11.62, 6.02, 4.09 INDEX VALUES TEST BASELINE RESULT INDEX Dhrystone 2 using register variables 376783.7 776176.1 20.6 Double-Precision Whetstone 83.1 877.2 105.6 Execl Throughput 188.3 397.8 21.1 File Copy 1024 bufsize 2000 maxblocks 2672.0 10250.0 38.4 File Copy 256 bufsize 500 maxblocks 1077.0 2136.0 19.8 File Read 4096 bufsize 8000 maxblocks 15382.0 72653.0 47.2 Pipe-based Context Switching 15448.6 22419.1 14.5 Pipe Throughput 111814.6 62461.1 5.6 Process Creation 569.3 1135.2 19.9 Shell Scripts (8 concurrent) 44.8 57.3 12.8 System Call Overhead 114433.5 82885.8 7.2 ========= FINAL SCORE 20.3
This is absolutely ridiculous so I placed a ticket to complain and ask about the allotted CPU on the $69/month plan.
I get this response:
"For $69/m, you can get a dedicated ATOM server with 10M unmetered connection.
--
Thank you "
Guess what, it's been nearly an hour - no answer on any of their phone numbers and no replies. Why does this not surprise me?
Well I can tell you that I'm going to request a refund even though their policy states they do not offer refunds. If I don't get it, I will be doing a chargeback because this is absolutely ridiculous. I don't understand how they stay in business with this kind of service.
If I can give two words.... STAY AWAY!Last edited by PeakVPN-KH; 06-30-2009 at 08:32 PM.
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06-30-2009, 08:35 PM #2Web Hosting Master
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It's as if they didn't read your support ticket at all. I used to have a dedicated server with FDC a while back and didn't really have any problems. Hopefully they do refund you or sort it out for you.
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06-30-2009, 08:37 PM #3Web Hosting Master
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btw mod I haven't changed the DNS on ns1.ddosprotected.com, feel free to verify the domain = fdcservers network.
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06-30-2009, 08:47 PM #4Web Hosting Master
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FINAL SCORE 20.3
BTW you can buy a 1GB Atom 330 2TB elsewhere as low as $39.0
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06-30-2009, 09:03 PM #5Web Hosting Master
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Yeah I'm not sure I've ever seen a VPS performing so badly..
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06-30-2009, 09:30 PM #6Web Hosting Master
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I had a VPS with them a while back and even thoughh they did take long to answer tickets, the issues were eventually resolved. My experience was rather positive so I guess it's really a hit or miss. One thing's for sure, hosting critical data with FDC isn't the best idea ever, but you already knew that as you were purchasing it for testing purposes. Hopefully the issues will be resolved and if not, I hope you get your refund in a timely manner.
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06-30-2009, 09:34 PM #7Web Hosting Master
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What is the final score of an Atom?
According to the Super PI test result, the Atom at 1.6GHz is a little bit faster than the old Intel Pentium III-M “Tualatin” at 1.13GHz, but slower than the laptop-use Intel Celeron M “Dothan-512″ at 900MHzLast edited by dotHostel; 06-30-2009 at 09:44 PM.
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06-30-2009, 09:55 PM #8Web Hosting Guru
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Sorry to hear about your troubles but thanks for sharing. My mouth dropped when I saw your benchmark score. If you can get them to respond to a ticket, can you ask how much cpu is allotted with each plan since it is obviously not an equal share situation? The 20 score takes me back to 2000-2001 .
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06-30-2009, 10:35 PM #9Web Hosting Master
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Yeah still no reply. When I did ask for an actual allotted amount they wouldn't answer. I'll keep the thread updated.
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06-30-2009, 10:46 PM #10Web Hosting Master
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Cpanel/WHM can take 3-6 hours to install on a VPS, which is why it took them so long to install it for you. Wasn't really anything they can do about that.
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06-30-2009, 10:49 PM #11Web Hosting Master
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You're kidding right? I know cPanel can take a while on a VPS but did you not see that benchmark? That's why it took so long.
We own a couple VPS companies with more than 200 VPS instances. I am well aware of how long a normal cPanel install takes and 2-3 hours is normally max that we see on busy OpenVZ nodes.Last edited by PeakVPN-KH; 06-30-2009 at 10:53 PM.
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06-30-2009, 10:53 PM #12Web Hosting Master
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Then why are you purchasing a VPS from them? You can give yourself all the CPU power you want if you host your own VPS on your servers.
I've seen cpanel take several hours to install on dual quad servers. Yes, your low CPU allotment is a factor in how long it took. But it still can take several hours.www.opticip.com - Optic IP LLC
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06-30-2009, 10:57 PM #13Web Hosting Master
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Because I needed IRC development space. We have sold our IRC companies, we no longer have IRC services internally.
Plus, it was cheaper than we can buy a dedicated at Gigenet/SharkTech/AwkNet/Staminus even with our discounts. - 300GB disk + Free cPanel + IRC Allowed + 20mbps unmetered. Hard to pass up. Like I said, this is for my personal development as well. There would not be any actual income from so I was buying a low-cost solution since I didn't need a full server.Last edited by PeakVPN-KH; 06-30-2009 at 11:01 PM.
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06-30-2009, 11:01 PM #14Corporate Member
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I would stay away from Atoms if possible. OP, you should be able to lock in a few dedicated CPU GHz and dedicated RAM on a Xeon VPS for $69. Search the offers section.
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06-30-2009, 11:41 PM #15Master of the Truth
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06-30-2009, 11:48 PM #16Web Hosting Guru
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Spud, I would have to agree with the above post about the atoms. With my experience a 2.4 P4 has better performance overall and can be cheaper from a budget provider than the atom dedicated. I think the only thing the atom can draw upon is it's lower power consumption and green friendly label.
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06-30-2009, 11:48 PM #17Web Hosting Master
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06-30-2009, 11:55 PM #18Corporate Member
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07-01-2009, 12:04 AM #19Master of the Truth
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07-01-2009, 03:51 AM #20Web Hosting Master
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Hi serverorigin,
sorry to hear about your negative experience. I just wish you would have opened up a ticket with our techs and communicated with them about the problem as they would certainly fix it for you.
I know that VPS should have been setup correctly in the first place but mistakes do happen from time to time.Petr Kral - FDCServers.net 50+Tbps of internet connectivity https://www.epyc100gig.net/
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07-01-2009, 06:14 AM #21Junior Guru
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07-01-2009, 06:19 AM #22Web Hosting Master
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07-01-2009, 06:33 AM #23Junior Guru
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OP, did they solve the problem with bad performance ?
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07-01-2009, 01:26 PM #24Web Hosting Master
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no we did not. The customer did not escalate the problem to our support and chosen to file paypal dispute which resulted in account termination
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07-01-2009, 01:46 PM #25Web Hosting Master
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Does seem like a bad unixbench score, but it would have been best for you to try and sort it out with the support and let them know you were having issues.
We have been happy when dealing with FDC, we have run into issues here and there (as with any host) but their support is usually very quick to help sort it out.
I personally would be a little frustrated if a user filed a dispute without letting us know they were having performance issues with their VPS.
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