Okay I have read the previous reviews and decided to give them another chance for providing me web hosting.
When I looked at the price, it was not that bad since I needed a web hosting account in Asia, and the Online Sales/support person told me that I could get dedicated ip.
I have the full log of the online chat session. I have placed the order and paid in less than 30 minutes. Next day my account was ready. When I logged in I noticed that they have given me an IP from Softlayer Datacenter which is located in Dallas.
I have put numerous tickets but I still have not got an answer. I am glad that I have used paypal. Because I will be opening a dispute soon.
I hope this post will save you time and hassle. If you pm me I will be glad to send you the transcript and emails.
I have asked for a refund, they have not applied it yet.
Wait a bit and do not panic. You are probably in the different time zones and I assume they will send that for you.
But I assume this story might have another side and that would be interesting to here it to compare
Did they tell you their data centre is located in India? It is common that providers from other countries also using US data centres. So if you are specific about the location make sure that their DC is situated in your preferred location before you sign up.