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  1. #1
    Join Date
    May 2007

    Technical Support - Orlando Area Preferred

    Reply to: [email protected]

    We are hiring remote support techs for our outsourced web hosting support business. While Hosting experience is preferred, it is not required. We are willing to train the right person, but you must have some knowledge of how websites and email work.

    The job is 90% on-call. You only spend ~5-10 minutes answering each ticket, and most of the time you're just waiting for them to come in. As such, we pay $2/ticket and a $150/month retainer. You have to be near a computer during your shift to reply to tickets, but if you can get notifications on your phone while you're watching TV or whatever, that's fine. The important thing is that tickets get answered within 15 minutes.

    At this time, we only need coverage for third shift/graveyard
    2AM-11AM Wed-Sun

    Once again, this is ON-CALL time. The ticket load is low right now, but is growing as we accumulate more clients. At some point, this will be full time work, at which time we may offer hourly work. For now, these positions pay by the ticket + retainer.

    • Location: telecommute
    • Compensation: $2/ticket + monthly retainer
    • Telecommuting is ok.
    • This is a part-time job.
    • OK to highlight this job opening for persons with disabilities
    • Principals only. Recruiters, please don't contact this job poster.
    • Please, no phone calls about this job!
    • Please do not contact job poster about other services, products or commercial interests.
    Automated, Secure & Low Cost cPanel Backups (on the cloud)
    For Users & Web Hosting Providers - User Backups

  2. #2

    My name is Ajish C. T. I am from India. Currently i am working as technical support person in the webhosting support industry. I have experience in Cpanel/WHM and backend scripts.
    If i am suitable for the post, please reply back. I am happy to work with you as parttime .


  3. #3
    What's the average ticket volume per agent on that shift?

    [edit] I just found your prior post - does the average of 10 tickets/shift apply to the graveyard shift also? [/edit]
    Last edited by knoid; 07-07-2009 at 02:49 PM.

  4. #4
    My name is Amjad. I am from India. I have around 2 years of experience in Cpanel, webhosting, PHP, web designing etc. I am willing to work with you in part time for a remuneration of $100 a month. I have good experience in maintaining the position of Technical support Executive and excellent in answering support tickets. I have a large database of answer templates of common webhosting issues, which will drastically reduce the ticket answering time. 24 hours Power Backup, 8MBPS Broadband connection, etc available. If you find me suitable for the position please reply me at "[email protected]" or at "[email protected]"


    Amjad A.R.

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