You maybe know what it's like - you use a company and they seem fine. You read the complaints and the swearing from others but think it'll never happen to you. Maybe you even write and say "Hey, stop it! I've been with them for 18 months and it's all been great".
But now things went bad. Nearly $4400 just vanished from my account as of Nov 1, and without warning or explanation. No payment made to me (according to the site), and the funds aren't retained on account either. So, I raise a support ticket with a polite and courteous message and wait 24 hours. No response. I email Kristin. She's pretty chirpy and helpful. No response. Hmm. I try support@ as well. No response. Now nearly 48 hours still no response. You know - suddenly things look just a little less rosy and the doubts are starting to set in at this point.
Tired and frustrated at 12.45am, but still optimistic that the issue will get resolved, an Australian customer phones me in London. "The 2checkout SSL server is down and I couldn't place my order". Ok - now things really do look bad. The double wammy - let's also lose this guys money with failed servers as well. Thankfully I have PayPal as well for a last ditch backup, and the guy was cool about it. Cheers Steve - I owe you a pint.
But I'm left wondering what's next, and that little more eager to get my nearly $4400 back and on this side of the pond pdq.
So I guess things do look good when everythings working, and it's indeed easy to keep the faith when everything's ticking along automatically as it should. It's when things start to fall apart that the true strength of a company starts to show, or in this case, its big weaknesses.
After also reading the comments here from others about 2checkout over the last few days, maybe it's time to start DD again in preparation to bail, and now that I have at least some of the funds that I've worked hard to reap, head for the next level in payment processors, whomever, or whatever, that happens to be.