View Poll Results: Is Kayako live chat getting better?

Voters
17. You may not vote on this poll
  • Yes, it is.

    4 23.53%
  • No, about the same.

    5 29.41%
  • No, getting worse.

    1 5.88%
  • I never had any issues with it...

    7 41.18%
Results 1 to 12 of 12
  1. #1
    Join Date
    Mar 2007
    Location
    Washington State
    Posts
    1,083

    Question Kayako live chat getting better?

    Hello,

    I have heard some major complaints about Kayako dropping live chats all the time, but the threads are back from 2006. How is it doing now? Is it more stable? Any input you could give is appreciated.

    Thanks!
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  2. #2
    Have been using Kayako for about 3-4 years and never noticed the problem you mention.
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  3. #3
    Join Date
    Mar 2007
    Location
    Washington State
    Posts
    1,083
    Thanks for your input. In testing it, I have not seen any problems either.
    FazeWire Web Services.
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  4. #4
    I never heard any bad reviews about Kayako

    But I am sure each person's experiences are different one to another...
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  5. #5
    Join Date
    Mar 2005
    Location
    USA
    Posts
    519
    I have heard some major complaints about Kayako dropping live chats all the time
    I think it can often be attributed to the client-side browser or it's settings, as I have seen this with people using Google Chrome. If they switch to FF, Opera, or IE, it seems to correct itself.

  6. #6
    Join Date
    Nov 2003
    Location
    New Jersey, USA
    Posts
    81
    Kayako live chat was problematic in the past but it seems to be a lot stable now.
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  7. #7
    Join Date
    Jun 2006
    Location
    Support Ticket Near You!
    Posts
    1,106
    We're still having issues with live chat - always logging clients or us out.

    It's still "okay" to use though.
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  8. #8
    We use Kayako for years and we think it is ok to use
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  9. #9
    Join Date
    Mar 2007
    Location
    Washington State
    Posts
    1,083
    Great, thanks for the input. We have switched over to Kayako, and just need to integrate the live chat to our site.
    FazeWire Web Services.
    || We have provided great prices and better support since 2006. Located in Seattle, WA!
    || -----------------
    || Shared Hosting - VPS - Dedicated Servers - Colocation - Software Licenses

  10. #10
    There were some issues with Crome but seems to be ok now.

    Chats do get dropped from time to time but there are many other factors involved in this than the software itself. We like Kayako all the way but we find PHP Live more stable, specially clients with bad connections.
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  11. #11
    We use kayako Live chat software and its work great for us.
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  12. #12
    Join Date
    Apr 2004
    Location
    UK
    Posts
    1,331
    Before version 3.30.00, Kayako customers with unstable connections to their web server (typically some on a shared hosting account) would experience frequent chat 'drops'. The issue was environmental and did not affect the majority of Kayako customers.

    However, in version 3.30.00 we rewrote the code which handles the data transport for chats (as well as making the end-user chat interface wonderfully smooth and AJAX-y) - customers with unstable connections who were experiencing chat drops no longer do so.

    I hope you find this information useful
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