Results 1 to 18 of 18
Thread: Customer gone too far
-
06-30-2009, 01:49 AM #1Web Hosting Master
- Join Date
- Feb 2005
- Location
- London, England
- Posts
- 969
Customer gone too far
Hello,
We had a customer sign up about 2 weeks ago who has taken things a step too far. Subject to our terms of service we did not issue a refund on the service (for many reasons that are not even that important now) and the customer who is local to our registered office has been bombarding us with death threats and registering other domain extensions of our business (wisededi.co.uk).
Now some people would be thinking this is a bit farfetched over $65 and we have had the full cooperation from organisations such as Google with regards to providing evidence and suspending the accounts in question, some webhosts don’t seem to care that they have these people on their network even though they have previously been removed for abuse to their staff. However the question is , should we take the evidence we have to the authorities, Afterall we do have full contact details of the customer in question and i am no level expert but these could be classed as very serious offences.
I don’t want to post any of the communication here but i can assure its very very threatening behaviour
Regards,Jon Black
-
06-30-2009, 01:58 AM #2Disabled
- Join Date
- Sep 2005
- Location
- A box
- Posts
- 2,051
Of course if a customer is sending you death threats, give all of the information to the authorities and get them Jailed up. Just had some vandalism done to my own car. I happened to see the car as it pulled away that had preformed it. I jumped in my car, chased the car down, got the license plate, slammed on my breaks, and then came back home. Don't take that crap from anyone. The legal system is there for a reason, to protect those who try to take advantage of us.
-
06-30-2009, 02:17 AM #3WHT Addict
- Join Date
- Apr 2005
- Location
- NSW, Australia
- Posts
- 136
Absolutely contact your local Law Enforcement. Terroristic threats* are taken very seriously (and with good reason). If you genuinely feel your life is in danger, then your local police should be able to issue you an intervention order (or your countries equivalent), preventing any contact from the person of interest.
Bottom line - every threat should be considered legitimate, and dealt with appropriately. You just can't afford to take the chance - you never know what the other person is really like, or to what extent they're willing to carry out their threats.
*Term used for all threats against life and property - not just "terrorists".█ Rob G.
█ ShopManager - Sales & Repair Business Management Software
-
06-30-2009, 03:34 AM #4Junior Guru
- Join Date
- May 2008
- Location
- Tampa, Florida
- Posts
- 185
i agree with both aquariusadmin and rg as something like that is not to be taken litely since they may go through on it someday if left to be considered nothing. the news is full of people like that and different problems but it just goes to show how some people are.
█ Hostcrate.com - Shoutcast Streams & Web Hosting
█ Custom Streams Available - Contact me - We're in Second Life Too!
█ Real Quality - Real Support - Real Affordable since 2008!
-
06-30-2009, 06:49 AM #5Webhosting Professional
- Join Date
- Jun 2001
- Location
- Gotham City
- Posts
- 1,852
Local to your registered office? Does that mean you're not located there or is it a forwarding address provided by your registered agent?
I don't know where you're located but normally you can file a complaint with the nearest law enforcement agency, which in your case should be the police.
Secondly, if the customer is actively coming in and dropping in death threats in your mailbox, your surviellance camera (if you have one) should have that fellow on tape. That that to the police along with the letter. Plus you should already have the customers address on file...
Don't tolerate any of this.[[ Reyox Communications / USA based cloud servers & support / 9 years of hosting websites ]]
[[ Affordable ASP.NET4, ColdFusion, PHP & MS-SQL, MySQL, cPanel/WHM & Windows Reseller Hosting + Virtual Private Servers ]]
(www.reyox.com) - Mention WHT and get a discount on your first month!
-
06-30-2009, 10:33 AM #6Brian King of LLAMEDOS
- Join Date
- May 2006
- Location
- The Kingdom of LLAMEDOS
- Posts
- 2,881
The fact that you pose the initial question here, suggests you have reservations.
If you do not want to immediatly advise your local police [which I like most people here think you should], you can get 'soft' advise from a lawyer or the CAB.
Personaly, I'd start with the CAB, but expect them to convince me to contact the police 'there & then'._____________________________________________________________
- There are many types of Marmalade -
-
06-30-2009, 11:44 AM #7Web Hosting Master
- Join Date
- Sep 2003
- Posts
- 3,857
Some threats, you can tolerate as the client blowing smoke. But death threats? That is a whole new story.. Regardless if it is true or not, the ex-customer needs to understand that just because they are behind a computer screen, it doesn't grant them any immunity from anything, and they will be held accountable for their actions..
-
06-30-2009, 01:26 PM #8Aspiring Evangelist
- Join Date
- Apr 2009
- Location
- Toronto
- Posts
- 418
Are they actual death-threats? Or the garden-variety "i'm goin' sue yo' ass" or "you better watch your back if you're in my neighbourhood!"
(I've gotten both of those from one guy).
I don't put much stock in it, since it's just verbally over the phone and he was in the wrong (in my eyes anyways).
Of course, i know he _was_ on meds, because he had told me on a few occasions, so it made me a little more scared. If he was local, i probably would worry a lot more, but he's in a different country, so you know.
Also it was one or two-time thing. If he was STILL doing that after he ceased to be a client, i'd be worried.
Lawrence
-
06-30-2009, 01:35 PM #9Junior Guru
- Join Date
- May 2009
- Location
- Denver, Colorado
- Posts
- 190
█ Peaktera - Infrastructure as a Service
█ Denver - VPS Virtual Private Servers | Cloud | Dedicated Servers | IP Transit | Enterprise Services | Colocation
█ Peaktera - www.Peaktera.com
-
06-30-2009, 01:39 PM #10Web Hosting Master
- Join Date
- Feb 2007
- Posts
- 1,290
Better safe than sorry. Let him explain to the police how he didn't really mean it, etc. And if he does need psychological treatment, they may be able to arrange it for him. Their ability to do this depends on the locality.
-
06-30-2009, 01:40 PM #11Aspiring Evangelist
- Join Date
- Apr 2009
- Location
- Toronto
- Posts
- 418
Same guy. i think he was bi-modal and like split-personality.
Some days he would be nice, but most days, it was just screaming, and me having to fax everything in writing so that i have proof of what he agreed on (after he stiffed me a few times).
I remember getting an earful once for like 30 minutes, then i said i was hanging up.. and then i did.. then he called back and started to rant again, then i promptly hung up again.
This happened a few times and i'm like, "if you aren't going to discuss this in a reasonable manner, i'm not going to talk to you".
I took the death-threats as _idle_, but it was the first time i've ever gotten that in a work-setting.
Lawrence
-
06-30-2009, 02:08 PM #12Junior Guru
- Join Date
- May 2009
- Location
- Denver, Colorado
- Posts
- 190
That does not sound like fun. You definitely don't need customers like that, just send them to CI Host to be with their own kind =D
█ Peaktera - Infrastructure as a Service
█ Denver - VPS Virtual Private Servers | Cloud | Dedicated Servers | IP Transit | Enterprise Services | Colocation
█ Peaktera - www.Peaktera.com
-
06-30-2009, 06:10 PM #13Web Hosting Master
- Join Date
- Feb 2005
- Location
- London, England
- Posts
- 969
-
06-30-2009, 10:55 PM #14Web Hosting Guru
- Join Date
- Jun 2007
- Posts
- 255
Andrew Anderson
Sales Manager
NerdyHost.com
-
06-30-2009, 11:09 PM #15Aspiring Evangelist
- Join Date
- Apr 2009
- Location
- Toronto
- Posts
- 418
-
07-01-2009, 02:17 AM #16Eternal Learner
- Join Date
- Jul 2007
- Posts
- 2,051
A police complaint is inevitable in this case. Also contact ICANN to gain the ownership of all the TLDs registered by the customer reflecting your domain name.
Prashant T.
Don't run after Success. Run after Excellence and Success will soon follow.
-
07-01-2009, 02:41 AM #17Web Hosting Master
- Join Date
- Apr 2004
- Location
- Pacific Palisades, CA
- Posts
- 3,641
Death threats? That's nothing
Thank your lucky stars he did not post his version of the story here. I can see it now: your servide is terrible, you cancelled my account and you are a crook and a fraud for not refunding my money....blah, blah, blah
You would then have some of your competitors and self-appointed guardians of hostingdom jumping on his bandwagon telling him how crazy he was to host with you and spreading his story around as if it were their own, posting weeks and months later things like: stay away from that wisededi, I heard they are terrible.....more blahs.
So report it to the cops, get a copy of the police report, etc. You may need it to defend yourself here in case he comes along.█ Collabora Hosting - Unlimited Windows and Linux Hosting
█ Web Security - VPS - Dedicated Servers
█ Cloud and Managed WordPress Hosting
█ Read how we do Unlimited Hosting at the Unlimited FAQ
-
07-01-2009, 04:13 AM #18Junior Guru
- Join Date
- May 2009
- Location
- Ulyanovsk, Russia
- Posts
- 204
Yes, i suppose you need to contact the authorities.
I believe everyone in business dealt with upset customers, however that could be caused by customers' bad mood, unprofessional work provided or delays, etc. In some time everything becomes OK.
In your case it seems the person really may be dangerous to people, and what is the most important - to employees. So it would be better to take this case seriously.
Keep us informed about the result!
Similar Threads
-
My experience w/ Innohosting, they hold customer data & force customer to pay ransom
By helloashok in forum Reseller HostingReplies: 20Last Post: 11-16-2007, 12:08 PM -
Customer abusing customer support
By iTechPath in forum Running a Web Hosting BusinessReplies: 25Last Post: 02-04-2007, 08:58 PM -
MyMarkdown.com - CUSTOMER SERVICE = CUSTOMER PUNISHMENT
By adrimarie in forum Web HostingReplies: 13Last Post: 08-21-2006, 10:35 AM -
Connect2inc: Outsourced Customer Care and Customer Support
By pbernabe in forum Other Offers & RequestsReplies: 2Last Post: 05-24-2004, 06:34 AM -
X-host Spams Customer -- After Removing Customer For Spam!
By rfruchtman in forum Web HostingReplies: 2Last Post: 07-05-2003, 11:52 PM