I have signed with hostpacket.net after reading some good things about them here in WHT. But after signing up on the first of November I have never heard from them and have never received their account details!
I have tried to write to them on all of the e-mails listed on their site and to the e-mail of one of their representatives who I used to e-mail and I got his address from here (WHT).. and his name is Kevin. But with no replies at all!
After checking with my bank I discovered that they DID charge my credit card on the same day that I signed up with them!
I have tried posting in their forums but I got no replies neither. I tried their live chat support but I got a message saying that their Live Chat Beta trial period has expired!
Any suggestions guys? how can I get my money back? I don't need their services any more.. I just want my money back! and I have just e-mailed their billing and support addresses telling them that I want my money back!
Hey fantasmic0, do a search. I posted about hostpacket and had the same thing happen to me. I successfully disputed with my credit card company because I kept every email I sent them and documented the dates and times I attemtped to call them. These people are CROOKS. Do a chargeback, have the credit card people monitor your activity to make sure they don't charge you again, and sign up with a reputable webhost.
I was looking for a host maybe two months ago and I was impressed about what I read here about two companies in particular: 1- Edge host.. 2- Host Packet ! I was in the planning phase then.. but now I have sorted everything up and decided to sign up with a host..
I tried the first one but it said that they don't accept credit cards.. only pay pal.. so I had to try the other one and I never heard of them :-(
I think that their services have changed since two months ago since I do remmember hearing good things about them here in WHT! but nothing lasts forever I guess!
I have talked with the bank regarding the charge back and blocking them in the future and the bank told me to call in few days and see!
Anyways Guys I appreciate your concern and I hope that we can do something regarding such companies.. how about starting a new thread called the black list and adding these companies and mentioning all the bad things regarding them.. and whenever somebody faces a bad expreience with his host he can add the problem to the new thread!
One last thing guys.. Who do you recommend for me? is edge host a good company? do you have any other recommendations? I need something that is considered (medium to high plan) in the shared hosting category.. not dedicated. Any suggestions?