Results 1 to 10 of 10
  1. #1

    How long do the usual dedi-customer stay?


    I'm in search for statistics on how long the usual dedicated server customer will hire the same server.

    Whats your experience?
    Does anybody have some real figures?

    Best regards,

  2. #2
    Join Date
    Dec 2006
    Tampa, Florida
    The short answer is: It depends on the dedi customer most of the time.

    A reseller is dependent on the customer they find, and depending on how well they service the customer, they may be there 1-2 months or 1-2 years.

    Enterpise customers that need servers for long-term usually have a cycle of at least a year or two budgeted and should not expect to be upgrading or canceling much during that time

    Small hosting companies are going to have the most delicate business cycles and depending on their customers, may be on the same hardware for several years, or go under in 6 months.

    (Obviously just rough estimates, but based on seeing lots of orders and cancellations over the years.)
    - Donovan K
    Want to monitor and manage your customers Windows systems by Client software, web portal, or mobile phone?
    Automated scripts, patching, and remote access too? Ask me how!

  3. #3
    That's pretty much my the same as my observations.

    It would be really nice to have a broader research on this.

  4. #4
    Join Date
    Mar 2007
    United Kingdom
    From our experience, it's rare for our customers to rent dedi's and leave or cancel, the majority of our dedi customers maybe require replacement dedi's after 1-1.5 years as they can get allot more resources for the same money by that point, we usually look to upgrades where possible as its less hassle, but some people would rather have a newer server, which isn't a problem. We do also have customers who have had the same servers for over 3years and have never been bothered about upgrading as long as nothing breaks....

    I would say it depends more on what type of Service Provider you are. If you offer cheap server then your going to get customers come and go. With Servers, all people care about is, connectivity, available/reliability and speed of support. Quite often the quality of a server is down to the spec the customer has specified, but again this is really down to the type of service you provide as a the service provider.
    SOA/SaaS/Cloud & Hosting Technology Evangelist
    Note: Any opinions expressed are my own and not of anyone else or my companies.

  5. #5
    Join Date
    Sep 2003
    From my experience, they typically stay at least 1 year before getting in touch with us to discuss upgrades or further servers.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

  6. #6
    Join Date
    Jul 2002
    London, United Kingdom
    Our average is 17months before they request to upgrade the hardware, and churn is sub 3%/Annum
    Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
    Buying Web Hosts and Domain Registrars Today @
    UK Web Hosting | UK VPS | UK Dedicated Servers | ADSL/FTTC | Backup/DR | Cloud
    UK Colocation | Reseller Accounts | IPv6 Transit | Secondary MX | DNS | WHMCS Modules

  7. #7
    Join Date
    Nov 2007
    Dallas, TX
    Quote Originally Posted by othellotech View Post
    Our average is 17months before they request to upgrade the hardware, and churn is sub 3%/Annum
    Interesting information. Thanks!

    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

  8. #8
    Quote Originally Posted by othellotech View Post
    Our average is 17months before they request to upgrade the hardware, and churn is sub 3%/Annum
    Thank you othellotech!
    Very interesting Indeed!

    Have anyone else measured the churn?

  9. #9

    June 1st was our 14th year in business.

    In our case, unless the customer goes out of business or ends up switching automation platforms, it is very common for dedicated customers to be with us for several years (we typically provide free migrations to new hardware they get from us... so they are not stuck on older equipment).

    While they will be eventually leaving to host with the same company hosting, one of our dedicated hosting customers has been with us since 1998; and may finish out this year with us.

    And on a similar note, we do rent one server at The Planet (everything else is owned; we co-locate) as a monitoring server, we've rented that server for several years.

    So I believe if you provide a good value for the customer investment, they can be with you for a very long time.

    Thank you.
    Peter M. Abraham
    LinkedIn Profile

  10. #10
    Based on my own experience as a consumer it all depends on how much support comes along with the server. If I receive excellent support then I will stay indefinitely. If I am basically dropped into a tub with a server and told to play then I won't be renewing my contract.

Similar Threads

  1. customer service response time: how long is too long?
    By novocaine in forum Web Hosting
    Replies: 41
    Last Post: 01-21-2008, 10:34 AM
  2. as usual, how long will replay ticket?
    By baabb in forum Hosting Software and Control Panels
    Replies: 14
    Last Post: 08-06-2006, 06:08 AM
  3. How long does the average customer stay with you?
    By Frosty in forum Running a Web Hosting Business
    Replies: 20
    Last Post: 05-06-2003, 09:13 PM
  4. How Long Does Your Customers Stay With You?
    By DavidC in forum Running a Web Hosting Business
    Replies: 5
    Last Post: 04-22-2002, 05:51 PM
  5. How long do they stay?
    By Skeptical in forum Running a Web Hosting Business
    Replies: 3
    Last Post: 01-26-2002, 09:04 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts