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Thread: eBay selling shrug
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06-28-2009, 04:42 AM #1Registered User
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eBay selling shrug
Hiya Guys,
Recently i have sold a dual cd player on ebay ( which was working perfectly when i had it, it was also tested before sending )
It was shipped to the buyer on the 17th and they got it on the 18th
I have just had an email from the buyer now telling me one of the cd drives do not work it just tells them error.
( he said hes been on holiday for the past week )
Where do i stand in this? for all i know hes used it for the past week and has not taken care of it.
I have 100% positive feedback on ebay with 277 feedback.
As of now he has not replied to my email i sent him yesterday in reply to his.
What do you suggest? my listing clearly stated no refunds but i have also read that Paypal do not listen to these...
I am not willing to refund the buyer as i know it worked perfectly.
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06-28-2009, 04:46 AM #2Rebooting is a hack, not a fix
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"What do you suggest? my listing clearly stated no refunds but i have also read that Paypal do not listen to these...
I am not willing to refund the buyer as i know it worked perfectly."
answer solved. stick to the no refund.
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06-28-2009, 04:47 AM #3Registered User
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Thanks for the reply,
Where do i stand if they make a Paypal claim?
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06-28-2009, 04:51 AM #4Rebooting is a hack, not a fix
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in your claims reply, just put that the item was in working condition when shipped and that you listed the item as is/no refund.
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06-29-2009, 03:27 AM #5A#* Duke Of New York
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As far as I know about my dealings with paypal/ebay, they do NOT care about service at all. They care it was shipped. Hopefully you shipped through paypal and have they tracking number. Show that to them, say it worked, you should be golden.
And for once in Paypal/ebay def. that is how they should operate with exception to repeat problem by the same person. That is what escrow service is for.
Overall ebay buyers of relatively smart. One bad review with you responding out of that many you have, they should not care. If you shipped via UPS, tell them to take the claim with UPS. Or if you added insurance via USPS, tell them to take it up with that.Chicago Electronic Cigarettes: Tobacco Free, Smoke Free. 3 E-Cig Models, 11 flavors, and accessories.
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06-29-2009, 03:37 AM #6Aspiring Evangelist
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Ignore them. If a buyer doesn't notify you within 24 hrs of receiving a defective product, they've likely done something to it. (In my case, ANYtime I purchase online I thoroughly test & inspect any product, because I know most companies will refuse a replacement if the complaint is not made quickly enough) .. and who the heck orders online when they know they're going on vacation and won't be at home to receive the shipment? I have to imagine this is a line these people use in order to get their way with you. I hear it far too much nowadays.
Either that, or they did the switch trick where they have a damaged model and buy yours - replace it and ship you the defective product; blame you & get their money back.
I sell online quite a bit and am all too familiar with shady customers. In most cases, where you get pinned in a corner and don't know what to do, hit the delete button and you'll likely never hear from them again... unless they've gotten away with this type of scam in the past, then they'll be all over you until they figure out they've gotten nowhere.
Hopefully this guy didn't pay with a credit card? I imagine the cc company will stick it to you in favor of the buyer.Last edited by gpl24; 06-29-2009 at 03:40 AM.
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06-29-2009, 04:10 AM #7Disabled
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Ignore them. If a buyer doesn't notify you within 24 hrs of receiving a defective product, they've likely done something to it.
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06-29-2009, 04:58 AM #8Aspiring Evangelist
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Because they were "on vacation"? I don't buy that excuse. I've heard it way too many times for it to be a legit excuse. Who wants a parcel sitting on their porch when they're away in the Bahamas? Really?!
I believe that excuse to be a coverup for the buyer to get the most use & abuse out of their product before complaining.
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06-29-2009, 05:05 AM #9Registered User
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Also - the thing is on the 25th he left feedback saying;
"got the decks good condition fast delivery well done"
On the 27th he sent me the email saying;
HI there just got back off holiday picked up decks tested them today cd2 does not work at all makes funny noise comes up with error mesaage you can hear there is a problem i could not use these at all im afraid these will have to be sent back with refund, it does say in the description good working order but they are not sorry about this look forward to hearing from you
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06-29-2009, 05:23 AM #10Aspiring Evangelist
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2 day difference is pretty huge! Why would he leave feedback before testing?
If anything, say this guy is legitimately saying it doesn't work - he probably installed/hooked it up it wrong.
You should put a clause in your future auctions "not responsible if you install and/or otherwise damage this item after receipt" ... and never *guarantee* anything works via the auction listing. Say "works fine" or "tested. works fine, sold as-is" to avoid these types of situations.
If he's onto the game of wordplay:
these will have to be sent back with refund
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06-29-2009, 09:06 AM #11Web Hosting Master
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Why do you ebay lot always think because you say "No refund" it makes it legal?
At the end of the day both the Sales of Goods Act and the Distance Selling Regulations come into play, if the customers recieves goods that don't meet the expected quality they're entitled to a refund/replacement especially if its a short period of time.
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06-29-2009, 09:12 AM #12Registered User
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Nobody said it was legal, did they?
Infact - the person in question has had it for longer it was signed for by himself the day after it was sent.
I am not willing to refund due to the time its taken to get back to me
How do i know he has not dropped it? alot can happen in a week
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06-29-2009, 09:43 AM #13Web Hosting Master
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Em... A week is nothing... If he took this to court it would be your responsibility to prove the item wasn't broken when you sent it if its within 6months.
All you can do is advise him to send it back to you by secured delivery and that you will check it over for faults and accidental damage, if you come across any accidental damage it will be his responsibility to pay for the delivery back to him and that he may be charged a check over fee if you do see any damage that wasn't their when you sent it.
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06-30-2009, 08:27 AM #14Web Hosting Master
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I would stick with the no refunds policy on this one.
You did not happen to list the item as being "as-is", did you?
-mike
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06-30-2009, 10:00 AM #15Registered User
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Hi Mike,
Nope i sold it as "excellent condition" is all that was said.
The buyer opened a or tried to a Paypal claim, even had to cheek to try and claim the postage back.
I have escalated it to paypal, so fingers crossed now ;(
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06-30-2009, 10:11 AM #16Web Hosting Master
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06-30-2009, 10:14 AM #17Registered User
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Yeah, i included that.
Just the silly waiting game, I'll let you know the outcome!
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06-30-2009, 02:11 PM #18Web Hosting Master
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If I was a gambling man id proberly say thats what happened.
At the end of the day both the Sales of Goods Act and the Distance Selling Regulations come into play, if the customers recieves goods that don't meet the expected quality they're entitled to a refund/replacement especially if its a short period of time.
after all I could just buy a million dollar vase of ebay say it arrived smashed then re sell it and be a million dollars up.
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06-30-2009, 02:16 PM #19Registered User
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Yeah thats what i was hoping - about the sales of goods act.
By the way - that vase you sent me is broken!
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06-30-2009, 02:49 PM #20Web Hosting Master
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In the first place they should have bought insurance from ebay, paypal, ups, etc.... That is there fault as well.
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06-30-2009, 03:09 PM #21Newbie
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It's been a while since I sold anything on The Bay but if I recall...with PayPal, the fact that he left you positive feedback negates his ability to file a claim. In your response I beleive there is an answer you can check that "buyer has received item and left positive feedback" or something of that nature as your official rebuttal which if true PayPal will close the case.
Good Lock!
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06-30-2009, 03:34 PM #22Registered User
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Thanks for the feedback guys
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06-30-2009, 06:04 PM #23Newbie
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One more reason that ebay is usually more trouble than its worth. The buyers seem to always have unrealistic impressions or they break what you send. But I have had good luck in similar situations as you, so you should come out on top. Good Luck!
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07-03-2009, 03:10 PM #24Registered User
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The outcome: Paypal took his side - and refunded the buyer
Maybe i should of read Paypal rules i did not realise they over-ride eBay rules in future selling i may knock Paypal on the head.
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07-03-2009, 03:20 PM #25Web Hosting Master
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