Results 1 to 25 of 144
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06-23-2009, 06:07 PM #1Newbie
- Join Date
- Jun 2009
- Posts
- 20
Hosting-IE... Anyone else is having problems? [merged]
Hello,
I have two dedicated servers with Hosting-IE (Keyweb resellers AFAIK) and both went down today, at the same time (with minutes of difference). That was like twelve (yes, twelve) hours ago and the servers are still down.
I have contacted the support though the ticket system, but no reply yet.
What bothers me is that both servers came down at the same time, and that they are on different IP blocks (and networks/DC I would guess). I asked a friend with a Keyweb server (directly from Keyweb) and he told me that there were no news about a power/network outage today.
Is anyone else having problems with Hosting-IE servers?
Thanks!0
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06-23-2009, 07:03 PM #2Newbie
- Join Date
- Jun 2008
- Posts
- 16
I think there might be some network outage, a friends server hosted at hosting-ie is inaccessible for sure. When he ran a traceroute to his server it bailed out after FRA-1-pos313.de.lambdanet.net. he is hoping that its just something temporary. He cant even get to email the folks out there, says mailbox full.
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06-23-2009, 07:43 PM #3Web Hosting Master
- Join Date
- Mar 2009
- Location
- CA
- Posts
- 9,350
Well im sorry about this i also hope it's something temporary and by looking at your post you both have 0 so i must welcome you guy's to this great community. Take care.
〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
〓〓 www.linkedin.com/in/dustincisneros/
〓〓 My fancy email dustin@racknerd.com0
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06-23-2009, 08:12 PM #4Newbie
- Join Date
- Jun 2008
- Posts
- 16
thanks for the welcome semoweb, i think there is a bug in the system which is why its reporting as 0, I am sure I posted a couple of posts over a year back
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06-23-2009, 08:16 PM #5Newbie
- Join Date
- Jun 2009
- Posts
- 20
I made a traceroute to my servers from two different places. A dedicated server in the US and my home connection (Spain). From my home it couldn't pass 95.169.160.38 and in the US server, it had a small drop at FRA-1-eth200.de.lambdanet.net but then it reached 95.169.160.38 then nothing at all:
[...]
6 lambdanet-gw.ip.tiscali.net (213.200.65.214) 134.878 ms 122.059 ms 121.922 ms
7 FRA-1-eth200.de.lambdanet.net (217.71.96.157) 125.373 ms 125.120 ms 125.384 ms
8 * * *
9 95.169.160.38 (95.169.160.38) 129.044 ms 129.050 ms 128.618 ms
10 * * *
11 * * *
12 * * *
On the other side, my friend made some tests from his Keyweb server and here goes the strangest part of this
Both dedicated servers do not reply to pings (and, obviously, traceroute can't reach them) but he tried several ips in the neighborhood (my servers' IPs plus and minus 20 ips) and most of them did reply without problems. That would mean it's not a network or power outage.
Thank you very much! I had an account here but I wasn't able to login today, so I registered again. I don't know if "old" accounts with little activity are removed/deleted/purged from time to time, so I'm not really "new" here, but still a rookie, that's sure
I also hope it's a temporary problem, but it's really strange and not having any kind of information for 14+ hours worries me. I'm used to slow ticket responses from Hosting-IE staff, but I never was in the situation where both servers went down just at the same time (or with a couple of minutes of difference).0
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06-23-2009, 09:31 PM #6Newbie
- Join Date
- Jun 2008
- Posts
- 16
Same here, hope its something temporary its over 15+ hours that his server has been down. He is kind of worried as his clients are getting on him now.
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06-23-2009, 11:33 PM #7New Member
- Join Date
- Jun 2009
- Posts
- 3
I have the same problem since yesterday morning (in Spain) I don´t have response from Support, and in the ICQ don´t appear Wice...
Sever don´t have ping and obviously a traceroute don´t pass from lambdanet.net
I don´t know what appened but is the first big problem that I have with this people...
Sorry for my bad English0
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06-24-2009, 05:45 AM #8Newbie
- Join Date
- Jun 2009
- Posts
- 23
problem with hosting-ie.com
Hello fellow WHTers,
i have a dedicated server from hosting-ie.com resellers of keyweb since 3 months .
once in a month my server is down ,since yesterday the server is down nor can it get to the remote reboot panel
they don't reply to mails or answer support ticket is anyone's server down here ...?
i am having a horrible experience with these guys just stay away from them .
Thanks0
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06-24-2009, 06:02 AM #9Newbie
- Join Date
- Jun 2009
- Posts
- 23
i also have the same problem server is down and no reply from support or ICQ
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06-24-2009, 06:38 AM #10New Member
- Join Date
- Aug 2007
- Posts
- 1
Well,
maybe max will see this I have 4 servers that are down It's been more than 24 hours now.
I guess when you go with a company that does not have a phone number you just have to wait for them to get back to you.
Also the control is down for me too.0
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06-24-2009, 06:41 AM #11New Member
- Join Date
- Jun 2009
- Posts
- 3
Hello.
I found this forum in Google, I was searching for help with my hosting ie server. I'll try to explain my problem (sorry for my english).
I own two servers, one I bought in keyweb.de and another I bought in hosting-ie.com. Yesterday morning the servers were down. One at 11:47am and the other one at 11:51am (GMT+1). The hosting ie server is in keyweb network, so I thought they might have a general failure and waited for the service to be restarted.
However, after a few hours, I finally contacted keyweb through their ticket system (asking them why the server I own with them was unreachable). To my surprise, they told me that the server was disabled because of unpaid bills. I looked at my keyweb control panel, and I found I had a june invoice I hadn't paid. I just hadn't noticed it (keyweb communications being mostly in german is not helpful at all), I paid the invoice with Paypal, and in no more than five minutes the server was working again.
The hosting ie server is another story. It has been down for more than a day now, and nobody is answering the support tickets I'm sending. I also tried contact in ICQ without luck. I would call them by phone but there's not a number in their website where I can contact them.
I'm pretty worried here, because it seems that yesterday keyweb disabled the servers that had unpaid invoices. Day 23 might be their deadline date for unpaid june bills, that's why the server I have with them had problems but was solved by paying the june bill. This suggests that keyweb has also disabled hosting ie servers because of unpaid bills (all servers had problems in the same timeframe), and that they won't enable the servers again until payment is done. If this is what is happening, then it's a big problem, as I can't pay my hosting ie server directly to keyweb even if they are reselling their servers. If hosting ie doesn't pay, we might not get the servers back online. Hosting ie silence is pretty scary too.
Let's hope it's just a misunderstanding and that the service will be back as soon as possible. Meanwhile, we just can sit back and wait.0
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06-24-2009, 06:42 AM #12WHT Addict
- Join Date
- Feb 2006
- Location
- Melbourne, Australia
- Posts
- 141
I don't see any means of contacting them except for the customer panel login, which obviously you need to be a customer, have you tried logging into the customer panel to submit a ticket? or email support@hosting-ie.com as that may be their support email address?
If you're still outta luck, I would strongly suggest browsing http://www.webhostingtalk.com/forumdisplay.php?f=36 as many reputable server providers post specials regularly, and you can find plenty of reviews on these forums if you're still unsure.0
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06-24-2009, 07:48 AM #13New Member
- Join Date
- Jun 2009
- Posts
- 3
I don´t know what happened, but is horrible, more tha 24 hours without server, and without notices of support, zero messages in the webpage showing what happened...
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06-24-2009, 08:04 AM #14New Member
- Join Date
- Jun 2009
- Posts
- 3
Wow
Wow
I've been down too! I thought it was just my server!
WHEW!!!!
They have not responded to my support tickets or emails either!
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06-24-2009, 08:57 AM #15New Member
- Join Date
- Jun 2009
- Posts
- 3
I have found this Irish phone number for them: +35 3868 881554
I haven't tried calling it yet.0
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06-24-2009, 09:18 AM #16WHT Addict
- Join Date
- Aug 2004
- Posts
- 174
Hello!
My server at Hosting-IE has also been offline. I submitted a ticket about 12 hours ago and still have no reply. My server has been down around 24 hours in total.
It may also be worth noting that I have no outstanding invoices / all my bills are paid for, so this isn't the problem.Last edited by OpticalGaming; 06-24-2009 at 09:24 AM.
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06-24-2009, 09:38 AM #17New Member
- Join Date
- Jun 2009
- Posts
- 3
Sorry if I wasn't clear. I also don't have any unpaid invoices with hosting ie. What I say is that, hosting ie being a keyweb reseller, if hosting ie has not paid keyweb they might have disabled your (our) servers. Remember that hosting ie is a keyweb reseller. That means you pay to hosting ie for their services, and hosting ie pays keyweb for the servers, you're not paying directly to keyweb. It doesn't matter if you don't have unpaid invoices with hosting ie, as keyweb won't care about you but hosting ie's pending invoices.
Don't really know if I just messed it more instead of making myself clearer
Still now news from hosting ie, no support tickets, no email.0
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06-24-2009, 09:47 AM #18WHT Addict
- Join Date
- Aug 2004
- Posts
- 174
Ah, sorry, I misunderstood you! That's a possible theory.
I'm mainly worried about not having any kind of response from H-IE since I posted a ticket.0
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06-24-2009, 10:08 AM #19Newbie
- Join Date
- Jun 2009
- Posts
- 6
Hi all, my first post here .. whooohooo..
Anyway, I've got a Linux box at hosting-ie for almost 3 years now. I've had no problems as far as service is concerned (up to now). But since my server went down about 2 days ago and my +-1000 tickets I've left on there system (with no reply), I'm starting to doubt the service.
Do you guy's think that maybe they went backrupt ? Does anybody know of a hosting company that will supply the same sort of service as hosting-ie ?
Maybe our servers are on the same subnet ? Myne is 84.19.180.x and 84.19.181.x0
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06-24-2009, 10:23 AM #20WHT Addict
- Join Date
- Aug 2004
- Posts
- 174
Mine is on 217.114.210.x.
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06-24-2009, 10:29 AM #21Newbie
- Join Date
- Jun 2009
- Posts
- 6
Darn ... so we're not even close ...
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06-24-2009, 10:31 AM #22Newbie
- Join Date
- Jun 2009
- Posts
- 20
# nmap -sP 84.19.180.1-254
Nmap done: 254 IP addresses (135 hosts up) scanned in 13.536 seconds
# nmap -sP 84.19.181.1-254
Nmap done: 254 IP addresses (129 hosts up) scanned in 5.695 seconds
# nmap -sP 217.114.210.1-254
Nmap done: 254 IP addresses (26 hosts up) scanned in 5.040 seconds
I doesn't seem a network issue, since the neighbor servers are up and alive. I don't know about the 217.114.210. ips since there seem to be "only" 26 hosts up (of 254).0
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06-24-2009, 11:10 AM #23Newbie
- Join Date
- Jun 2008
- Posts
- 16
I just ran nmap too with increased verbosity level
seems like only keyweb.de and other hosting providers server is up.
I am worried that hosting-ie has unpaid bills?
# nmap -v -sP 217.114.210.0/24
Code:Host h-217.114.210.1.keyweb.de (217.114.210.1) appears to be up. Host ns.merkur.westsurf.net (217.114.210.2) appears to be up. Host 217.114.210.3 appears to be down. Host 217.114.210.4 appears to be down. Host h-217.114.210.5.keyweb.de (217.114.210.5) appears to be up. Host h-217.114.210.6.keyweb.de (217.114.210.6) appears to be up. Host 217.114.210.7 appears to be down. Host ns.saturn.westsurf.net (217.114.210.8) appears to be up. Host 217.114.210.9 appears to be down. Host ns.ds13808.westsurf.net (217.114.210.10) appears to be up. Host 217.114.210.11 appears to be down. Host 217.114.210.12 appears to be up. Host 217.114.210.13 appears to be up. Host 217.114.210.14 appears to be down. Host 217.114.210.15 appears to be down. Host 217.114.210.16 appears to be down. Host h-217.114.210.17.keyweb.de (217.114.210.17) appears to be up. Host 217.114.210.18 appears to be down. Host 217.114.210.19 appears to be down. Host 217.114.210.20 appears to be down. Host 217.114.210.21 appears to be down. Host 217.114.210.22 appears to be up. Host 217.114.210.23 appears to be down. Host 217.114.210.24 appears to be down. Host 217.114.210.25 appears to be up. Host 217.114.210.26 appears to be down. Host 217.114.210.27 appears to be down. Host 217.114.210.28 appears to be down. Host 217.114.210.29 appears to be down. Host 217.114.210.30 appears to be down. Host 217.114.210.31 appears to be down. Host 217.114.210.32 appears to be down. Host 217.114.210.33 appears to be up. Host ns.1hm.net (217.114.210.34) appears to be up. Host h-217.114.210.35.keyweb.de (217.114.210.35) appears to be up. Host h-217.114.210.36.keyweb.de (217.114.210.36) appears to be up. Host h-217.114.210.37.keyweb.de (217.114.210.37) appears to be up. Host 217.114.210.38 appears to be up. Host h-217.114.210.39.keyweb.de (217.114.210.39) appears to be up. Host h-217.114.210.40.keyweb.de (217.114.210.40) appears to be up. Host h-217.114.210.41.keyweb.de (217.114.210.41) appears to be up. Host h-217.114.210.42.keyweb.de (217.114.210.42) appears to be up. Host h-217.114.210.43.keyweb.de (217.114.210.43) appears to be up. Host h-217.114.210.44.keyweb.de (217.114.210.44) appears to be up. Host h-217.114.210.45.keyweb.de (217.114.210.45) appears to be up. Host h-217.114.210.46.keyweb.de (217.114.210.46) appears to be up. Host 217.114.210.47 appears to be down. Host 217.114.210.48 appears to be down. Host h-217.114.210.49.keyweb.de (217.114.210.49) appears to be up. Host 217.114.210.50 appears to be down. Host 217.114.210.51 appears to be down. Host 217.114.210.52 appears to be down. Host 217.114.210.53 appears to be down. Host 217.114.210.54 appears to be down. Host 217.114.210.55 appears to be down. Host 217.114.210.56 appears to be down. Host 217.114.210.57 appears to be down. Host 217.114.210.58 appears to be down. Host 217.114.210.59 appears to be down. Host 217.114.210.60 appears to be down. Host 217.114.210.61 appears to be down. Host 217.114.210.62 appears to be down. Host 217.114.210.63 appears to be down. Host 217.114.210.64 appears to be down. Host 217.114.210.65 appears to be up. Host 217.114.210.66 appears to be down. Host 217.114.210.67 appears to be down. Host 217.114.210.68 appears to be down. Host 217.114.210.69 appears to be down. Host 217.114.210.70 appears to be down. Host 217.114.210.71 appears to be down. Host 217.114.210.72 appears to be down. Host 217.114.210.73 appears to be down. Host 217.114.210.74 appears to be down. Host 217.114.210.75 appears to be down. Host 217.114.210.76 appears to be down. Host 217.114.210.77 appears to be down. Host 217.114.210.78 appears to be down. Host 217.114.210.79 appears to be down. Host 217.114.210.80 appears to be down. Host 217.114.210.81 appears to be down. Host 217.114.210.82 appears to be down. Host 217.114.210.83 appears to be down. Host 217.114.210.84 appears to be down. Host 217.114.210.85 appears to be down. Host 217.114.210.86 appears to be down. Host 217.114.210.87 appears to be down. Host 217.114.210.88 appears to be down. Host 217.114.210.89 appears to be down. Host 217.114.210.90 appears to be down. Host 217.114.210.91 appears to be down. Host 217.114.210.92 appears to be down. Host 217.114.210.93 appears to be down. Host 217.114.210.94 appears to be down. Host 217.114.210.95 appears to be down. Host 217.114.210.96 appears to be down. Host 217.114.210.97 appears to be down. Host 217.114.210.98 appears to be down. Host 217.114.210.99 appears to be down. Host 217.114.210.100 appears to be down. Host 217.114.210.101 appears to be down. Host 217.114.210.102 appears to be down. Host 217.114.210.103 appears to be down. Host 217.114.210.104 appears to be down. Host 217.114.210.105 appears to be down. Host 217.114.210.106 appears to be down. Host 217.114.210.107 appears to be down. Host 217.114.210.108 appears to be down. Host 217.114.210.109 appears to be down. Host 217.114.210.110 appears to be down. Host 217.114.210.111 appears to be down. Host 217.114.210.112 appears to be down. Host 217.114.210.113 appears to be down. Host 217.114.210.114 appears to be down. Host 217.114.210.115 appears to be down. Host 217.114.210.116 appears to be down. Host 217.114.210.117 appears to be down. Host 217.114.210.118 appears to be down. Host 217.114.210.119 appears to be down. Host 217.114.210.120 appears to be down. Host 217.114.210.121 appears to be down. Host 217.114.210.122 appears to be down. Host 217.114.210.123 appears to be down. Host 217.114.210.124 appears to be down. Host 217.114.210.125 appears to be down. Host 217.114.210.126 appears to be down. Host 217.114.210.127 appears to be down. Host 217.114.210.128 appears to be down. Host 217.114.210.129 appears to be down. Host 217.114.210.130 appears to be down. Host 217.114.210.131 appears to be down. Host 217.114.210.132 appears to be down. Host 217.114.210.133 appears to be down. Host 217.114.210.134 appears to be down. Host 217.114.210.135 appears to be down. Host 217.114.210.136 appears to be down. Host 217.114.210.137 appears to be down. Host 217.114.210.138 appears to be down. Host 217.114.210.139 appears to be down. Host 217.114.210.140 appears to be down. Host 217.114.210.141 appears to be down. Host 217.114.210.142 appears to be down. Host 217.114.210.143 appears to be down. Host 217.114.210.144 appears to be down. Host 217.114.210.145 appears to be down. Host 217.114.210.146 appears to be down. Host 217.114.210.147 appears to be down. Host 217.114.210.148 appears to be down. Host 217.114.210.149 appears to be down. Host 217.114.210.150 appears to be down. Host 217.114.210.151 appears to be down. Host 217.114.210.152 appears to be down. Host 217.114.210.153 appears to be down. Host 217.114.210.154 appears to be down. Host 217.114.210.155 appears to be down. Host 217.114.210.156 appears to be down. Host 217.114.210.157 appears to be down. Host 217.114.210.158 appears to be down. Host 217.114.210.159 appears to be down. Host 217.114.210.160 appears to be down. Host 217.114.210.161 appears to be down. Host 217.114.210.162 appears to be down. Host 217.114.210.163 appears to be down. Host 217.114.210.164 appears to be down. Host 217.114.210.165 appears to be down. Host 217.114.210.166 appears to be down. Host 217.114.210.167 appears to be down. Host 217.114.210.168 appears to be down. Host 217.114.210.169 appears to be down. Host 217.114.210.170 appears to be down. Host 217.114.210.171 appears to be down. Host 217.114.210.172 appears to be down. Host 217.114.210.173 appears to be down. Host 217.114.210.174 appears to be down. Host 217.114.210.175 appears to be down. Host 217.114.210.176 appears to be down. Host 217.114.210.177 appears to be down. Host 217.114.210.178 appears to be down. Host 217.114.210.179 appears to be down. Host 217.114.210.180 appears to be down. Host 217.114.210.181 appears to be down. Host 217.114.210.182 appears to be down. Host 217.114.210.183 appears to be down. Host 217.114.210.184 appears to be down. Host 217.114.210.185 appears to be down. Host 217.114.210.186 appears to be down. Host 217.114.210.187 appears to be down. Host 217.114.210.188 appears to be down. Host 217.114.210.189 appears to be down. Host 217.114.210.190 appears to be down. Host 217.114.210.191 appears to be down. Host 217.114.210.192 appears to be down. Host 217.114.210.193 appears to be down. Host 217.114.210.194 appears to be down. Host 217.114.210.195 appears to be down. Host 217.114.210.196 appears to be down. Host 217.114.210.197 appears to be down. Host 217.114.210.198 appears to be down. Host 217.114.210.199 appears to be down. Host 217.114.210.200 appears to be down. Host 217.114.210.201 appears to be down. Host 217.114.210.202 appears to be down. Host 217.114.210.203 appears to be down. Host 217.114.210.204 appears to be down. Host 217.114.210.205 appears to be down. Host 217.114.210.206 appears to be down. Host 217.114.210.207 appears to be down. Host 217.114.210.208 appears to be down. Host 217.114.210.209 appears to be down. Host 217.114.210.210 appears to be down. Host 217.114.210.211 appears to be down. Host 217.114.210.212 appears to be down. Host 217.114.210.213 appears to be down. Host 217.114.210.214 appears to be down. Host 217.114.210.215 appears to be down. Host 217.114.210.216 appears to be down. Host 217.114.210.217 appears to be down. Host 217.114.210.218 appears to be down. Host 217.114.210.219 appears to be down. Host 217.114.210.220 appears to be down. Host 217.114.210.221 appears to be down. Host 217.114.210.222 appears to be down. Host 217.114.210.223 appears to be down. Host 217.114.210.224 appears to be down. Host 217.114.210.225 appears to be down. Host 217.114.210.226 appears to be down. Host 217.114.210.227 appears to be down. Host 217.114.210.228 appears to be down. Host 217.114.210.229 appears to be down. Host 217.114.210.230 appears to be down. Host 217.114.210.231 appears to be down. Host 217.114.210.232 appears to be down. Host 217.114.210.233 appears to be down. Host 217.114.210.234 appears to be down. Host 217.114.210.235 appears to be down. Host 217.114.210.236 appears to be down. Host 217.114.210.237 appears to be down. Host 217.114.210.238 appears to be down. Host 217.114.210.239 appears to be down. Host 217.114.210.240 appears to be down. Host 217.114.210.241 appears to be down. Host 217.114.210.242 appears to be down. Host 217.114.210.243 appears to be down. Host 217.114.210.244 appears to be down. Host 217.114.210.245 appears to be down. Host 217.114.210.246 appears to be down. Host 217.114.210.247 appears to be down. Host 217.114.210.248 appears to be down. Host 217.114.210.249 appears to be down. Host 217.114.210.250 appears to be down. Host 217.114.210.251 appears to be down. Host 217.114.210.252 appears to be down. Host 217.114.210.253 appears to be down. Host 217.114.210.254 appears to be down. Host 217.114.210.255 appears to be down.
Last edited by krosswindz; 06-24-2009 at 11:16 AM.
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06-24-2009, 11:21 AM #24Newbie
- Join Date
- Jun 2008
- Posts
- 16
this is hilarious, my friend just told me that he has got his new invoice for the next month.
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06-24-2009, 12:18 PM #25Newbie
- Join Date
- Jun 2009
- Posts
- 23
same here
is anyone remote reboot panel working ?
btw in the month of may they had send invoice from some new paypal id info@telecomsk.com
also check out the website telecomsk.com0
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