Questions and Answers
1. What does it mean by Virtual Isolation Hosting?
Virtual Isolation Hosting is generally a shared hosting account but the main difference is on how the accounts are deployed. We separate a server into individual virtual environments and we limit the number of accounts deployed into each virtual environment.
This will not only result in better performance but your site is also less likely to face common issues of shared hosting like another account overloading the server or being compromised.
2. Do you offer Reseller Hosting?
Yes, We do offer the capability to of becoming a reseller for an extra $10.00 per month. This option can be selected in our order page.
3. Do you offer Support? If and How do you offer it?
Yes, We offer 24x7 Technical Support around the clock. You can contact us directly using our ticketing system.
4. Are you a Reseller?
No we are not a reseller. We have root access to our servers.
5. Where are your servers located?
Our servers are located in downtown Dallas, TX. You can see our Network Information here: Network
6. Money Back Guarantees?
We offer a 30 Day money back Guarantee to all clients who use our services. If we do not meet expectations or you are not satisfied within the 30 days we will provide full refund your payment.
7. What Control Panel do you use?
We are using the industry leading cPanel as our hosting control panel.
8. If I sign up now, how long before I am online?
Your hosting account will be set up as soon as full payment is received.
9. How many accounts do you put on a virtualised environment?
We do not have a fix amount of accounts in a virtualised environment as it depends on the nature of the users website and their usages. We will normally put no more than 50 accounts in a virtualised environment.
10. Will I get charged for Bandwidth Over usage?
No. We do not overcharge accounts that exceed their bandwidth usage. We take a more appropriate step and suspend the account util the next months auto bandwidth reset. You can also contact us to upgrade to a higher plan and your hosting account will be automatically unsuspended.
11. Can I upgrade to a higher plan?
Yes you can upgrade to higher plans at anytime. You will just need to put in a ticket with Billing department and we will process it within 24 hours (normally much less than that).
12. Do you offer a Backup Service?
Yes, we offer an Offsite Backup Service. All accounts will be backed up everyday & only new or modified files will be backed up each time. You can contact our Support Department if you require a restoration.
13. Do you support Warez?
Absolutely not. We forbid any forms of Warez on our servers. This includes (Uploading and Linking) to illegal content.
14. I want to host adult content, do you allow this?
Yes we allow adult content as long as it does not breach copyright and it does not contain nudity of children of any type of form under the age of 18. Please read our Terms of Service for full details.
15. I want to use SSH, do you allow this?
Yes, we can provide Jailed SSH Access. You will need to open a ticket with Billing department supplying us with scanned copies of official verification documents like national IDs and driving license.
* SSH Access is not available for VI10 plan.
16. I want to use Mailists, is there email limits?
Yes we do restrict outgoing mail to 200 E-mails per hour.