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  1. #1

    Why is it so hard to find a good dedicated company?

    I've spent the last 4 days looking for a reliable dedicated hosting company. I want a company that will be their when I need them. I don't care about $4.95 hosts. I am looking to setup shop as a reseller.

    I do not want a company that says you get all this and it's your job to figure out how to use it and implement it.

    2 companies I was looking at was Host Gator, all the addons look nice but then in talking to live sales chat. I wasn't impressed.
    It seemed like they are only looking to sell but any custom help, your on your own as they simply provide the server and tools.

    The other company was Arvixe and this company too didn't impress me with my online chat.

    I am looking for a Pro type system with 8 GB and have a good backup system.

    I need someone to be able to move a big vbulletin system and upgrade it on the move.

    I need a good virus and spam program. Spammassassin is useless.

    Lastly, it would be nice if a good company provided AIM support. Blackberry business users can't use these live web based chats and when you travel AIM is great.

    So now my question is, what managed dedicated companies are out there that can ACTUALLY HAND WALK the complete process and discuss implemenation instead of saying "Here's your box and good luck and we are here if you need support via live chat or phone". That is so bogus and not what I want to hear.

    Also, if any of my subdomain customers on my dedicated need help, any services that allow them to open up a ticket and it goes to the dedicated managed hosting company so I don't have to?

    Thanks for any input and assistance as this is really mind confusing with all the different companies and websites that give all different reviews.

    I know this forum is the answer to help me.

    Thanks

  2. #2
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    Give serverpoint.com a shot or even liquidweb.com they are both great. Good luck bud on finding a host that fit's your need's im sure the two companies i have named will be able to assist you.

  3. #3
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    most hosts will charge you extra to take care of your customers for you its alot more work for them.

  4. #4
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    There is plenty of reliable data centers that offer managed services in the offers area. You should monitor it for a week or so and contact a couple.
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  5. #5
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    No offence but if you are setting yourself up as a reseller and you need constant handholding, are you sure you are ready to resell shared, VPS and dedicated services? Or perhaps you need to hire or partner up with someone who is technically proficient. It costs money to get tech support, tech help is not as cheap as a casual conversation with someone sitting bored on a bench in a park.

  6. #6
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    While you're shopping around, you should enquire about migration services. Some of the better providers out there will dedicate a tech to migrating your account data over to their systems and making sure you get there in one piece.

    As to AIM/etc support, that's somewhat hard to find simply because of the lack of accountability. Most companies don't have a way to tie AIM into their ticketing systems and you can't really rely on having a tech copy and paste a conversation into a ticket every time there's a transaction, so issues can get dropped quite easily.

    I've done some work with the guys at SingleHop.com and 10TB.com a few times and for the level of management you're looking for, I think those two might be a good fit for you.

  7. #7
    Wormy, no offense taken. Since this is not my current full time job (more like my night job) still need my day job to bring money in, I am looking at all my possibilies. I rather be setup and have processes in place for a reseller position. Thanks
    I
    Quote Originally Posted by wormy View Post
    No offence but if you are setting yourself up as a reseller and you need constant handholding, are you sure you are ready to resell shared, VPS and dedicated services? Or perhaps you need to hire or partner up with someone who is technically proficient. It costs money to get tech support, tech help is not as cheap as a casual conversation with someone sitting bored on a bench in a park.

  8. #8
    I also plane to install a social networking site on one of the domains and also was thinking about adding some type of webmail system that allows for a bunch of different domains to be used for email. Any thoughts on this and what type of software would be good? I see this all tieing into the socialnetwork I want to build.
    A.
    An

  9. #9
    You may want to consider getting a server with softlayer or a company like that and adding the management on top.

    What you want is proper fully managed hosting for SME's, expect to pay in excess of $100 a month.

    But it's certainly out there and you can get help on configurations and everything you need to do what you want to do.
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
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  10. #10
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    Are you sure you need a dedicated server? It seems that you need a reseller account rather.

    With your current position, you will need to hire a tech if you want end user support for a dedicated server!

  11. #11
    What are some examples of companies out there? What is softlayer.
    Thanks
    Quote Originally Posted by FHH - Tim View Post
    You may want to consider getting a server with softlayer or a company like that and adding the management on top.

    What you want is proper fully managed hosting for SME's, expect to pay in excess of $100 a month.

    But it's certainly out there and you can get help on configurations and everything you need to do what you want to do.

  12. #12
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    Reseller007,

    I think you need to be looking at a managed dedicated server either via a single entity like Gigenet.com or Liquidweb.com or a unmanaged (they do some management but I don't think to the extent you want) like Softlayer.com or Webnx.com and then add in management services from a third party like platinumservermanagement.com.
    André Allen | E: aallen(a)linovus.ca
    Linovus Holdings Inc
    Shared Hosting, Reseller Hosting, VPS, Dedicated Servers & Public Cloud | USA, Canada & UK - 24x7x365 Support

  13. #13
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    Mar 2009
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    You want the services of an IT professional.

    So hire an IT professional; they will throw in the hosting for free.

  14. #14
    You're looking at either RackSpace or Liquidweb. RackSpace is a bit more expensive and in my experience a bit more willing to go "above and beyond" however Liquidweb is great too. Both are managed providers. To me however, honestly it seems as if you REALLY need an unmanaged dedicated server and hire a dedicated system administrator to do your work for you, considering your needs seem pretty high.

    If you consider RackSpace, expect to literally crap yourself when they quote you for a price, especially with a sever that will match your needs (I'm assuming 8GB = RAM?)

    As expected, hiring a system administrator is going to be expensive no matter how you look at it, and is to be expected.

  15. #15
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    It sounds like you are looking for a few things:

    1. Fully managed server (monitoring, on-going management, backups)
    2. End to end site / web application migrations, upgrades, etc
    3. Direct to end user support

    I think the odds of finding one place that does all three of those well at an affordable rate is not going to happen. Excluding the direct to end user support that you want your provider to do, you basically have two routes to take:

    - Go with a fully managed provider that is really fully managed and can provide you with a fully managed platform and the additional professional services that you need either one-time or on-going.
    - Go with a self managed provider and then use a server management company or IT professional to handle your management and professional services needs.

    Just because you have a high level of need does not mean you cannot find a company that is capable of handling all this under one roof for you. But it will probably cost you a good bit.
    Jay Sudowski // Handy Networks LLC // Co-Founder & CTO
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  16. #16
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    *

    Quote Originally Posted by Jay Suds View Post
    It sounds like you are looking for a few things:

    1. Fully managed server (monitoring, on-going management, backups)
    2. End to end site / web application migrations, upgrades, etc
    3. Direct to end user support

    I think the odds of finding one place that does all three of those well at an affordable rate is not going to happen. Excluding the direct to end user support that you want your provider to do, you basically have two routes to take:

    - Go with a fully managed provider that is really fully managed and can provide you with a fully managed platform and the additional professional services that you need either one-time or on-going.
    - Go with a self managed provider and then use a server management company or IT professional to handle your management and professional services needs.

    Just because you have a high level of need does not mean you cannot find a company that is capable of handling all this under one roof for you. But it will probably cost you a good bit.
    I agree, what is your budget for this server? That would help us determine if find one company to do all this will be possible. That said, big budget or not, I think your main stopping block is going to be finding a host to provide support to your end users. That is generally one of the selling points of a reseller, you provide something that one cannot get directly from the provider.
    Chris Larkin
    Senior Hosting Consultant
    SingleHop Managed Dedicated Servers
    http://singlehop.com

  17. #17
    Thanks for the comments. Liquidweb keeps coming up. How are they? If I went with managed and then needed a third party to help manage it I guess I could do that. What third parties that provide this type of end user support are their? Looking to spend somewhere in the 400 range. My next question, if I did pick liquidweb what type of system would be good? I don't want an overkill or underkill. I always thought it was best to go with bigger as you always grow. Thanks
    A

  18. #18
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    $400 per month could definitely get you a mid to high powered system, fully managed. But again, finding a third party to manage support for your end users would probably break the bank. Have you considered going the affiliate route and referring clients to managed providers?
    Chris Larkin
    Senior Hosting Consultant
    SingleHop Managed Dedicated Servers
    http://singlehop.com

  19. #19
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    The answer to your original question: there are few good dedicated companies. Here's my recommendation:

    1. Get a well managed server from a reliable provider
    2. Hire a third party support firm to handle customer requests


    Expect all system related issues to be handled by the managed provider (hardware, configuration, script issues, code rebuilds, behind the scenes tasks). Forward your user support queue to the 3rdparty firm. Your job would be to QA both and escalate issues as needed.

    Regards
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  20. #20
    Agreed the most cost efficient would be to get a fully managed server and outsource the support direct for the customers.

    Just make sure you chose both wisely and don't be afraid to get the server and management from separate companies, often people like certain unmanaged dedi company's and just because you need it managed you shouldn't miss out.
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  21. #21
    Ok, now you got me really excited and agree that this is the way to go. Now, the part that is driving me insane.... selecting the companies. I need help on a managed provider in USA and need to find 3rd party support company... Since no one wants to be biased here can someone post a couple of each that they are aware what be good based on what I've been looking for? Thanks!


    Quote Originally Posted by UNIXy View Post
    The answer to your original question: there are few good dedicated companies. Here's my recommendation:

    1. Get a well managed server from a reliable provider
    2. Hire a third party support firm to handle customer requests


    Expect all system related issues to be handled by the managed provider (hardware, configuration, script issues, code rebuilds, behind the scenes tasks). Forward your user support queue to the 3rdparty firm. Your job would be to QA both and escalate issues as needed.

    Regards

  22. #22
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    Quote Originally Posted by reseller007 View Post
    Now, the part that is driving me insane.... selecting the companies.
    Try to be methodical when shopping for one. Get a pen and paper. Jot down a list of 3 providers that YOU perceive as good ones (service vs price vs resources vs management options). Contact each of them at an unusual time of the day/night with questions. Jot down the time it took for the email to be answered and the quality of the response. Read online reviews on each. Give each provider a grade based on the research you've done.

    Quote Originally Posted by reseller007 View Post
    I need help on a managed provider in USA and need to find 3rd party support company... Since no one wants to be biased here can someone post a couple of each that they are aware what be good based on what I've been looking for? Thanks!
    Sorry I can't recommend one as we haven't use those kind of services in the past.

    Good luck!
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
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  23. #23
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    I'd agree with the people who have recommended LiquidWeb for managed servers. I have a dedicated with them now and previously had a VPS with them. Support is helpful when needed but basically, the server just ticks along for months at a time until I do a kernel upgrade and have to reboot.

    Years ago, when I had a dedicated server at thePlanet, I used Acunett for server management and had good results. They also do outsourced support but I never used that part of their service. When I moved to Liquidweb, I no longer needed them so it's been a few years since I used them.
    The opinions expressed are my own.
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  24. #24
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    It sounds like you may want a fully managed provider rather than a self-managed provider given your requirements. You may want to restrict your search in that regard. Good luck!

    -mike
    Mike G. - Limestone Networks - Account Specialist
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  25. #25
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    Check out http://www.wansecurity.com. They can probably get you everything you need and stay within your budget.
    Aaron Wendel
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    Kansas City Internet eXchange - http://www.kcix.net

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