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  1. #1

    Toll Free Number Service

    Hey all...I wanted to know what toll free number provider you have and why you choose them? I'm looking for a service that works great for remote staff.

  2. #2
    Join Date
    May 2009
    Posts
    766
    Ours is through Sprint. Can't speak to the choice, as I wasn't with the company when they were selected. They're definitely reasonable. In the next few months were going from physical phones lines to a VOIP setup. I'll try to keep everyone posted on how that goes with keeping the toll-free number attached.

    I don't really know how to address the second part of your question. The phone system that will accommodate your remote staff should have nothing to do with your toll-free number. That all depends on what kind of PBX you've got on the back end.

    Probably need someone who knows way more about telephony to chime in here...

  3. #3
    Join Date
    Apr 2009
    Posts
    604
    If you are looking for a virtual pbx setup for your toll free number check out the following providers.

    ringcentral.com
    virtualpbx.com
    gotvmail.com
    freedom9.com
    myonevoice.com
    thephonepeople.com

    Good luck!

  4. #4
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,010
    I use http://www.fccsinc.com/ and basically just have my 888 number forwarded to a vonage number. I would imagine this type of setup would be good for a company using remote support as you can probably have the 800 number 'hunt' through your techs lines until it reaches an available open line.

  5. #5
    Join Date
    Aug 2001
    Location
    Orange County, CA
    Posts
    532
    We've used uReach for years for our toll-free number. Originally we went with them because they had reasonable rates and their online portal made it easy to manage voicemail/faxes/forwarding/menus. There are probably better options out there these days, but we haven't had a reason to look at them; which I guess is an endorsement.
    Jeff Standen, Chief of R&D, WebGroup Media LLC. - LinkedIn
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  6. #6
    Join Date
    Sep 2004
    Location
    Fairborn, ohio
    Posts
    916
    A friend of mine is a designer, and just wants a 1800 to forward to his cell phone. What would be the best/cheapest method for that?
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  7. #7
    Join Date
    Apr 2009
    Posts
    604
    Get the Basic plan from my1voice.com for $9.99/month which includes 100 minutes and it can be directed to your friends cell phone.

  8. #8
    what about phone.com?

  9. #9
    Uh a friend referred me to Kall8, I do like there services but they are expensive. Know anything else?

  10. #10
    Join Date
    Jul 2002
    Location
    GA, USA
    Posts
    118
    I would not recommend PhonePeople.com! They are a rip off and they double bill you for everything. VirtualPBX, no.. I used to work for them. RingCentral is just like PhonePeople.com, outrageous and double bill you.

    I would like to recommend to you Toktumi at www.toktumi.com, this works either with their softphone application you can download on your computer or will ring to your mobile, home or business line. For $14.95 you get UNLIMITED incoming and outgoing telephone calls in the USA or Canada! International calls are billed at seperate rates, however they are really, really reasonable. I have been using this service for several months now and it's great. They offer a virtual PBX system you can customize with your own voice prompts and everything. Try our their service and you get a FREE 30 day trial without entering your credit card information. You can choose a toll-free number or a local number local to your calling area.

    Another service I use is Kall8 at www.kall8.com, they run $2 setup, $2 month and .07/min talk time. This can be very expensive if you talk on the phone alot, however I'm using this as a very basic sales line for my business, until my business picks up and then I am changing the sales line number and switching the service over to Toktumi. I can't wait!

    Thank you and I hope that you find this information beneficial to you!
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  11. #11
    Join Date
    May 2009
    Location
    Ulyanovsk, Russia
    Posts
    204
    We use www.800pbx.com service, we use US toll free number as well as forward calls to skype number. As for the quality - so many things are involved in taking calls from customers so there may be some temporary problems with the service. However we are contented with the service mostly.

  12. #12
    Join Date
    Jul 2002
    Location
    GA, USA
    Posts
    118
    I'm sorry, it wasn't VirtualPBX.. It was 800PBX that I worked for about a year and a half ago... I would not recommend their services to anyone. I worked in Sales / Tech Support and they have too many issues and a very high cancellation rate.
    WWTS.Host | Quality Hosting Solutions | "Host With Us, We Care!" | Founded 2016
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  13. #13

    Exclamation

    Quote Originally Posted by okihost View Post
    I use http://www.fccsinc.com/ and basically just have my 888 number forwarded to a vonage number. I would imagine this type of setup would be good for a company using remote support as you can probably have the 800 number 'hunt' through your techs lines until it reaches an available open line.
    Why not just use Vonage 800 service )$5/month - 100 minutes)

  14. #14
    This was exactly what I was looking for, excellent topic and ace information. I do have another question, or maybe just my thoughts - would it not be better to forward the 800 number to a voip rather then a cell phone and such. You have to think that at some point you may need to do some moving around, and I figure having a voip will make that so much easier! (By moving around I mean different cities/states, where cell phones could possibly be charged for roaming.)

  15. #15
    LBraziel: Toktumi does look promising...Thanks so much.

    Hosting-ASAP: Well the problem is that I'm hiring a few staff members that are located around the country. I need the customers to be able to be connected to the next available agent.

  16. #16
    kall8 is lucrative but it will turn out to be very expensive once you get to use it.
    << Please see the Rules page for signature limitations. >>

  17. #17
    Well today, I stumbled upon a cool feature using Skype. It's called PrettyMay Call Center(www.prettymay.net). Has anyone tried this? I'm really interested this in software...

  18. #18
    Join Date
    Jun 2006
    Location
    NYC
    Posts
    1,446
    Just wanted to mention that phone.com is excellent. We've been using them and very happy.
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  19. #19
    i use skype toll free number
    it is very easy

  20. #20
    Join Date
    Jan 2008
    Location
    St. John's, NL
    Posts
    2,114
    We use kall8 and recommend them completely.
    Cpanel/WHM PHP Perl Ruby Full Time Support
    LCWSoft - Canada web hosting (based in Newfoundland) since 2007
    Servers based in the US and Canada (Uptime Report)

  21. #21
    Join Date
    Dec 2001
    Location
    Above The Clouds
    Posts
    6,999
    Check out:

    http://www.tollfreeforwarding.com/

    Very cheap. Forwards anywhere in the world.
    Laurence Flynn @ atOmicVPS LTD
    Linux & Windows Cloud Hosting Solutions Powered by OnApp
    Fully Managed [Shared][Reseller][Cloud VPS] [Dedicated]
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  22. #22
    Well I believe I found the right system for me. I'm now looking for a toll-free forward services. I've been seeing $20/monthly for 250 minutes which I think is to much but not sure what are the standard rates so can anyone help?

  23. #23
    Join Date
    Jan 2008
    Location
    Sacramento, CA
    Posts
    3,649
    For $250 minutes, that's a bit expensive. Kall8 charges $2/month plus a per-minute charge, which works out the cheapest if you don't get a lot of calls. phone.com I think gives you 300 minutes for their service before they start charging you per minute.
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  24. #24
    Join Date
    Aug 2008
    Location
    San Francisco
    Posts
    2,410
    Kall8 is great, another good solution is RingCentral and or VirtualPBX.

  25. #25
    Join Date
    Jan 2008
    Location
    Sacramento, CA
    Posts
    3,649
    RingCentral is good if you NEVER need their support. Their support is awful. No one ever answers the phone and you have to set up a call back and it can take days to get responses to. We use RC, and once it is set up, it works great, but if you need help in the setting up processes, forget about it if you can't find it in their help docs.
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  26. #26
    Join Date
    Dec 2005
    Location
    Loma Linda, CA
    Posts
    41
    check out Toktumi I have been using them since the beginning of the year and have added several lines with them. They provide an excellent service at great prices.
    Backy LLC provides top quality SSD cPanel Shared Hosting, cPanel Reseller Hosting, Virtual Private Servers and more at http://backyllchosting.com

  27. #27

    Toll Free calls to agents

    If you are going to be connecting to multiple agents, you should consider having the toll-free number forwarded to a SIP proxy that can ring multiple agents (either in parallel or serially). This is relatively easy to do with any number of open source or free SIP PBX packages, and would maximize the usage of your toll free channel. I suggest Brekeke's standard (free) edition PBX which has great documentation and is relatively easy to setup.

  28. #28
    Join Date
    Apr 2009
    Location
    Toronto
    Posts
    418
    We use Bell. In Canada it's "Free" but is like $0.40 / minute!

    What a great racket..


    Lawrence
    Tired of Hosting? Let Us Buy You Out!

    BUYOUT HOSTING - Where Buyers and Sellers meet!

  29. #29
    What about skype guys...http://skype.com/intl/en/business/features/calling/
    They seem good..

  30. #30
    Well, skype is the client that my agents will be using. I need a toll-free number to be forward the calls to my agents.

    I was looking at voipo.com plans and seems very cheap $36/year for 100/mins with 4.9 a min...not sure can be expensive i believe but might give this a try.

    do you know any others?

  31. #31
    Join Date
    Sep 2008
    Location
    New York City
    Posts
    528
    Quote Originally Posted by IMeanWebHosting View Post
    A friend of mine is a designer, and just wants a 1800 to forward to his cell phone. What would be the best/cheapest method for that?
    I would recommend RingCentral. I use them because they provide a good 1 (800) number and they have an excellent GUI in which you can control almost anything. There support is pretty good but is not 24/7. I would definitely recommend trying them.

  32. #32
    I'll third Toktumi. These guys are absolutely wonderful and they offer SOOOO many features. First off, you get a free thirty day trial. You should check them out for that reason alone. Next, UNLIMITED calling in and out to your choice of a local number or a toll free number for only 14.95 per month after the 30 day trial. They have MANY toll free and local numbers to choose from so you won't be stuck choosing from a list of 10 numbers. As for features, they lead the pack, IMO.

    Their user interface (GUI) is super easy to use. All of the features are laid out really well and everything is super easy to configure.

    They offer an auto attendant that you can setup to direct calls to different numbers or different mail boxes. I personally use this feature and it works great. It gives your business a very professional appearance.

    Another feature that is really nice is that you can upload your contacts and specify where certain contacts are sent after dialing your Toktumi number. For example, you can have "personal" contacts forwarded to your cell phone, "business" contacts sent to their FREE desktop application so you can answer the call from your computer, and all other calls sent to voicemail.

    My personal favorite is the ability to dial in to your toll free number and then dial back out of it. For example, if you didn't have long distance service you can dial your toll free number where you will be given several options such as listening to your voicemail, setting your number to "do not disturb," etc. The best of the options is option number 2 which allows you to enter the number you wish to call and you are connected to them. This will save you lots on long distance service. It also allows you to call clients and display your toll free number on the caller ID.

    Here is a complete list of the features Toktumi offers:
    toktumi.com/Features.aspx

    They also offer fax to email services and desktop share.

    Something else to look forwards to is their soon to be release iPhone app. I haven't been able to get anyone to tell me what features are included but they did say the app would be offered for free (for now.) It should be available any day now....its just pending approval in the app store.

    I will also commend Toktumi on their speed of development. I've used their services for around four months now and they release new features at least once a month since I've used their services.

    You can also count on them for customer support. I've never had an actual issue but every time I've contacted support regarding suggestions, etc, I had an answer within an hour or two.

    To sum everything up, you should really check Toktumi out. You'll be VERY glad that you did.

    toktumi.com

  33. #33

    More on Toktumi

    Hi all,

    Thank you LBraziel and others for supporting Toktumi. I'm the founder and saw these posts and just wanted to make myself available if anyone has further questions - email me at psisson [at] toktumi [dot] com.

    The $14.95/month price for unlimited US/Canada calling, including an 800 number, is indeed very agressive but we plan to keep it going for a few more months at least. We won't increase your price later if you sign up for it now (we aren't Comcast!) - its a lifetime price - but we may increase the price for new customers at some point.

    Included in our service is a very powerful new auto-attendent (just releaseed yesterday), a softphone, simulring of up to 6 numbers, voicemail by email, conferencing for up to 20 people, call announce/call screening, and the ability to handle different callers differently based on their caller ID.

    Yes we don't have music on hold but we will be adding it. I personally don't think it's as important as some people think, but the customer is king, so we'll be adding it.

    Coming in the next few weeks we'll be launching a new app called Line2 for iPhone and Blackberry that lets you add your Toktumi number to your cell phone, including being able to make international calls from your cell phone starting at 2c/minute. 2 lines, one phone, with separate voicemail, history, and contacts!

    Anyway, like I said, just trying to make myself available if anyone has questions. People can also call our support line directly at 877 seven eight seven 7817 if they want to talk with one of our support people.

    Take care,
    Peter Sisson
    Founder/CEO
    Toktumi, Inc.

  34. #34
    Tried to sign up for service. The company can not even detect a cell phone number. It keeps saying my cell phone number is not a cell phone number, even though it is (have had it for 2 years now). Very poorly built interface.

  35. #35

    @honeyhosting

    Sorry you had problems with your cell phone number. So you know, that has nothing to do with us. We rely on the Telcordia database of US cell phone numbers, and if they don't list your number, we don't know about it.

    In the signup page there was a phone number and email to contact (the same number I posted above) if your cell phone was not accepted. All you need to do is call that number and they'll sign you up. Its very easy.

    SO you know, the reason we check for a US cell phone is to combat fraud. Once we started doing this, our off-shore fraud dropped to almost nil, allowing us to save money and keep our prices low. If there weren't a few bad eggs out there, we wouldn't need to ask for your cell phone number at all.

    Peter Sisson
    Founder
    Toktumi

  36. #36
    Ok, but why a cell phone, and not allow a home phone?

  37. #37

    @honeyhosting

    Because "home phones" can be skype numbers, which can be from anywhere in the world. Many of the fraudsters have Skype numbers. We checked IP addresses, GUIDS, everything, but fraudsters still got through. The only thing that worked was requiring a US/Canada cell phone - the only way to get one is to come to the US or Canada - so that cut the overseas fraud out instantly.

    Just call our support guys 877 seven eight seven 7817 and they'll hook you up.

    Email me at psisson [at] toktumi [dot] com and I'll send you a promo code that'll save you an extra $10 once you activate. Others interested can email and I'll send you a code as well.

  38. #38
    I'm interested in getting an 888 number and using it through Skype. Can I get a number from kall8 and then route it to Skype somehow or do I need to get the number from Skype? What's the best way to do this?
    Sean Shepard
    http://www.Ethoshosting.com - Socially Responsible Web Hosting

  39. #39
    Join Date
    May 2007
    Posts
    73
    we use voipo.com seriously check it out, forwards to my phone, includes 100 min a month then cost $ per minute. We have an upgraded plan and currently have 1200 minutes monthly

  40. #40
    We use angel.com you should give them a look.

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