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  1. #1

    looking for new home for my reseller account

    Hello, I am looking to move to a new host and doing some preliminary search.
    My requirements are:
    - 99.9% uptime (I have this at my current host but they don't live up to it so I am looking for a host that actually will live up to it and possibly has mirrors with backups or some other type of solution to ensure the uptime)
    - Unix/Linux servers
    - PHP/MySQL
    - Cpanel
    - about 25Gb of space
    - about 300Gb of transfer
    - ideally unlimited domains but currently I am hosting less than 20
    - up to $10-$15/mo
    - ideally in the US and with great technical support that doesn't leave you guessing or with doubts when you email them with a question
    - ideally in business for long enough to inspire trust and confidence that they are not just going to close down

    One main concern of mine has become CPU usage. Hosts seem to be good at advertising GB's of space and bandwidth because they bank on the fact that you'll use less than you are paying for (which is true in my case as well) but they never say anything about CPU usage.

    One concern I have is that if I go with a site that's too small and unknown they will not be able to live up to their standards or maybe even shut down. On the other hand I am concerned that if I go with one of the more famous ones they might have soooo many clients that their servers are working at full capacity and CPU and therefore slower...

    One other main concern of mine is how the host handles allegedly excess CPU usages and how I can monitor it myself... I am concerned about this because one of the sites I currently host gets more than 30k visitors per mont and my current host has complained to me that it is eating up too much CPU and in one or two instances has even shut down that specific domain.

    I know this forum is frequented by a lot of sales people and system admins for hosts so I ask that if you are going to offer your services you do so AFTER reading all my requirements and concerns and you do so in public (not private) because I want to read what other users have to say about your service.

    Thank you so much for taking the time to read my concerns and reply to this thread. I appreciate that a lot.

  2. #2
    oh, I forgot, if they run on clean green renewable energy like hostgator claims to, that would be a big plus!

  3. #3
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    Quote Originally Posted by marcnyc View Post
    One concern I have is that if I go with a site that's too small and unknown they will not be able to live up to their standards or maybe even shut down. On the other hand I am concerned that if I go with one of the more famous ones they might have soooo many clients that their servers are working at full capacity and CPU and therefore slower...
    Quite the ultimatum you have there


    One other main concern of mine is how the host handles allegedly excess CPU usages and how I can monitor it myself... I am concerned about this because one of the sites I currently host gets more than 30k visitors per mont and my current host has complained to me that it is eating up too much CPU and in one or two instances has even shut down that specific domain.
    What type of website is this? Do you have any modules or plugins installed? It could very well be that it is using too much CPU. 30k visitors/month isn't too many so unless the site isn't optimized or is running poor scripts/plugins then there should be no reason it is eating up too much CPU.

    I know this forum is frequented by a lot of sales people and system admins for hosts so I ask that if you are going to offer your services you do so AFTER reading all my requirements and concerns and you do so in public (not private) because I want to read what other users have to say about your service.

    Thank you so much for taking the time to read my concerns and reply to this thread. I appreciate that a lot.
    Your requirements don't seem to be too complex. My only other comment would be that for that much space and bandwidth you may want to consider upping your budget. It will be hard to find a host with a higher quality of standards and that much space/bandwidth in the $10-15 budget range.
    eLief - Where your business matters.
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  4. #4
    here are some I am looking at, if I should avoid any of these due to bad service or bad experiences that you might have had please let me know...

    WebHostingBuzz.com
    AquariusStorage.com
    SambaHosting.com
    ReliableSite.net
    InnoHosting.com
    HostGator.com

  5. #5
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    once again I agree with elief regarding the requirement and budget - either decrease requirements or increase budget - it'll be hard to find anything reliable with those specs and that budget. expect to pay anywhere from $1-$2 per gb of space for reseller accounts - anything less could be considered overselling depending on how they actually handle the load.

    good luck!

  6. #6
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    Quote Originally Posted by marcnyc View Post
    here are some I am looking at, if I should avoid any of these due to bad service or bad experiences that you might have had please let me know...

    WebHostingBuzz.com
    AquariusStorage.com
    SambaHosting.com
    ReliableSite.net
    InnoHosting.com
    HostGator.com
    Those places are not bad but, you will be on a server with 500 other people. Overselling will be a big issue because they wanted 99.9% uptime. Granted they could get that but with overselling your not getting the fastest performance.
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  7. #7
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    Quote Originally Posted by The-Pixel View Post
    Those places are not bad but, you will be on a server with 500 other people. Overselling will be a big issue because they wanted 99.9% uptime. Granted they could get that but with overselling your not getting the fastest performance.
    there really isn't a way for you to tell if they have 500 other accounts on one server - you could do a reverse IP check but you'd also get results from parked and addon domains.

    all the companies mentioned are good and worth trying but asking a few questions before signing up wouldn't hurt

  8. #8
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    I also agree that you would need to up your budget.

    There are many quality small and large hosts out there.

    I would check them out on the surface to see which ones meet your requirements, and then I would contact sales to get some personal questions answered. Be sure to read the website before you ask the questions you have as many might already be answered on the site or in the FAQ.

    I would then make the final decision based on the answers you received. Did they answer your questions fully, we're they polite and friendly, but professional, did they leave you feeling confident with them.
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  9. #9
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    I think your budget is little low for a resonable uptime provider. You would need atleast $20/month to have true 99.9% uptime. What are your actual requirements of space and bandwidth?
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  10. #10
    At first your budget is too low. If you are looking for a reliable reseller hosting when you must insrease it. If you can do it when I recommend Hostdime.

    You can find the reviews about providers that placed on your list by searching on http://www.webhostingtalk.com/search.php

    Also each reseller hosting has some limitations for using CPU and Ram, MySQL and HTTP connection, sending email etc(because you share resources with others on server). Read their policies.
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  11. #11
    If I have to I can do $20/mo as long as my other requirements can be fulfilled, especially uptime...
    Where would I do a reverse IP lookout to find out how many are on the servers?

  12. #12
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    Quote Originally Posted by marcnyc View Post
    If I have to I can do $20/mo as long as my other requirements can be fulfilled, especially uptime...
    Where would I do a reverse IP lookout to find out how many are on the servers?
    You can see that here http://www.yougetsignal.com/tools/we...on-web-server/

    However even reverse ip results are inaccurate because the accounts on the server using dedicated ip's will not show as being hosted on the main servers ip.
    eLief - Where your business matters.
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  13. #13
    yes but it should give me an indication at least

  14. #14
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    I doubt you can find reliable service with such specs and so low priced.

    I would recommend Hostgator - but you have to increase your budget at about $10.
    Antonis Adamakos @ FuzzFree :: Fully Managed Web Hosting, Development, Online Marketing

  15. #15
    I am checking them out too...
    I will post the results of my search and my decision as soon as I have one

  16. #16
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    Do you know the server specs of your current host? 30k hits per month isn't too bad but if they're running old hardware or cramming their servers you'll run into trouble.
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  17. #17
    Not sure of their specs but at this point
    who knows

  18. #18
    Quote Originally Posted by eLief! View Post
    You can see that here http://www.yougetsignal.com/tools/we...on-web-server/

    However even reverse ip results are inaccurate because the accounts on the server using dedicated ip's will not show as being hosted on the main servers ip.
    eLief is 100% correct. Reverse IP is a terrible way to determine how many sites a hosting provider is hosting. If you're curious, ask them. Reverse IP wont cut it in 99% of chances and wont even give you a close estimate.

  19. #19
    hostgator is bad. I have been with them over a year. Everything is an issue. Cant install SSL, you have to pay for it. Blah blah.. nor pros all cons..

  20. #20
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    Who did you end up going with?


  21. #21
    I just signed up with Webhostingbuzz but they are a joke. I am still looking around.

  22. #22
    Join Date
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    Derby, Kansas
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    Wisherdaking, may I ask you to PM or email me the details of your experience with us so we could look into it? We are always looking to improve and apologize for any poor experiences you may have had, but we will do our best to make it right.

    Thank you!
    Tyler Thompson
    Marketing Manager
    WebHostingBuzz.com | Shared, Business, Reseller, VPS, and Dedicated Hosting
    WebHostingBuzz Hosting, Marketing, Secuity and Technology Blog

  23. #23
    Quote Originally Posted by Wisherdaking View Post
    I just signed up with Webhostingbuzz but they are a joke. I am still looking around.
    Could you please elaborate on that and post your experience since this is what we are ultimately discussing?
    They were one of the ones I was considering so I am extremely interested in hearing your opinion and experience.
    Please post.
    Thanks

  24. #24
    My experience with WHB,

    I signed up a week ago on saturday night. I have selected their reseller RLITE package and paid. On sunday when I woke up I had a missed call from a strange number, when I ran the reverse lookup it turned out to be WHB, so I called the number back. Very un professional because they did not even leave a voicemail. Anyway, when I called the number back it said please leave your message. But I didn't so I went online and ask the live support associate why they were calling me, he/she said ohh it is a fraud check. I was like ok. When can you setup my account i asked person replied" Our billing department works M-F so it should be ready soon."

    36 hours later! That is amazing. I got a couple emails with passwords and weird instructions. first email said to set the name servers to

    rsl2-ns1.whbdns.com
    rsl2-ns2.whbdns.com

    Which is weird because I had ordered the private label DNS and dedicated IP. I did not get the dedicated ip with my order.

    Second email had information regarding WHM Auto Pilot and Private Nameservers! Wow so I had go back and change my domain settings again!

    Anyway I did that too, no biggie. When I tried to create a DNS record(A) I couldnt find the appropriate tool to do that in WHM or Cpanel. they have decided to disable it. So I had to go back online and ask them to activate it. Then I had to go back and ask about the dedicated IP which I paid for but did not receive. Live support told me to go and open a ticket with billing department. Unbelievable.

    Anyway I did that too. After couple of hours I did not receive a respond. Even now I still havent. So I decided to cancel my service. Here comes the interesting and kind of scary part.

    I have filled out a cancellation request and they emailed me a link. I filled out the form and after I submit I was at a different website! yes! Different website. I have the screenshot but link still works.
    also the url:

    http://www.webhostingbuzz.com/thanks...feedback.html?

    This show that they don't even update their website. I have tried to work it out with them so many times but failed.

  25. #25
    Join Date
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    Derby, Kansas
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    Wisherdaking,

    Thank you for your informative review of your experience. I have already sent you a PM regarding your experience with us, but I would like to follow up with you again.

    We take your concerns very seriously and are here to help.

    Can you please provide, in PM or email to [email protected] any ticket numbers and transcripts you may have in relation to this situation? I would like to do a thorough review of your ticket to see what we can do to minimize confusion.

    To address some of your concerns, let me take them one by one:

    Firstly, please understand that our fraud check is mandated because of a high number of fraudulent sign-ups we get. In order to verify the order is from someone who owns the account, we call the number listed on the credit card to confirm the buyer is legitimate. We will conduct a review to determine if leaving a voicemail was necessary in this particular situation.

    Second, the name servers rsl2-ns1.whbdns.com rsl2-ns2.whbdns.com are to provide immediate access to your DNS records if you are not interested in running a private name server (this is the default option). If you do choose to use the private name server, we also send you this information. While the option must be enabled (due to the way DNS is handled), it is there and is free for you to use. We try to keep the sign up process as simple as possible and the information you have provided is invaluable to us. Your feedback allows us to pay special attention to our systems where our customers see the need for improvement.

    Regarding the IP addresses, due to IPv4 limitations, we are directed to provide an accounting for each IP used within our network. While the IPs are provided with the account, you must request the additional ones so we can fill out the proper paperwork to get authorization for it. They are included and free, you just have to fill out a request for them as you need them.

    Let me assure you that we will take every measure possible to improve in the areas you have identified. Look for another PM regarding this matter. Thank you for your time and I look forward to further communication with you.

    Please do not ever hesitate to contact me directly if you feel you are not getting the resolution you are looking for. We are here to please customers just like you and will do everything in our power to do that.
    Last edited by tathompson; 06-22-2009 at 01:39 AM.
    Tyler Thompson
    Marketing Manager
    WebHostingBuzz.com | Shared, Business, Reseller, VPS, and Dedicated Hosting
    WebHostingBuzz Hosting, Marketing, Secuity and Technology Blog

  26. #26
    Join Date
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    Hi,

    I was also alerted to this thread. I looked over your ticket history and saw we sent you details of your private DNS on

    Posted on: 15 Jun 2009 07:34 AM

    Did you not receive this email? It was sent to your gmail address and this is the same day that you signed up.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.namecheap.com - hosting from a registrar DONE RIGHT!

  27. #27
    yes but first I received an email asking to point to your dns servers also dedicated ip was never setup. This is not my first time buying web hosting nor dealing with cpanel whm setups. Needless to say I have had enough in a short period of time thanks to your not-so-helping staff. Maybe if your staff was %20 eager to help like you I would have stayed I dunno. This is what I have experienced. As far as the dedicated ip goes. I give you my main domain, I pay for the dedicated ip, and it does not get setup. That is my point. I ask your live help staff, they direct me to the ticketing system. Absurd. I want to change dns ohh no I cant because .... It is disabled. I have to open another ticket.

  28. #28
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    Our billing process is multi-stage and in our initial confirmation email, we do indeed suggest that domains are pointed to our generic nameservers. This just makes your name resolve to us quicker and if you do need to update to your own private DNS later, this is a 10 second job with most registrars and does not add further downtime. We've never had bad feedback about it in the past...

    I only saw 2 chat sessions with our live chat (maybe you used a different email address?) but you should note (as is also advised in our welcome email) that this is for basic, level 1 requests only and anything that requires an account change has to go through our helpdesk so we have a written record of it. This is mostly for security - I imagine you wouldn't want someone impersonating you on live chat trying to get account changes made?
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.namecheap.com - hosting from a registrar DONE RIGHT!

  29. #29
    Are you a WHB official? Dedicated IP should have come allocated. Regardless, I did send a request for dedicated ip noone replied!. I better get my money back. That is all I am going to say. I had enough headache with WHB. Now it seems like I am in the middle of an argument.

    You should get your cancellation return URL fixed. It takes you to an old page. Different prices. Very professional. Instead of trying to find my flaws as a customer, one should just apologize and try to improve.

    I am not saying anything bad about WHB. But I am expressing my opinion and sharing my experience. How come another company can do all what's asked for less then 30 mins? Better explanation of account information? Fast reply to tickets? Should I really wait for an hour to get an ip allocation? Should I even ask for it again even though I had specified in my order that I want one and I am not given one???


    Anyways. Back to topic. No I DO NOT recommend WHB for any web hosting needs.

  30. #30
    Join Date
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    Yes, I am the CEO. I'm trying to get our side of the story out but also understand your concerns and try and alleviate these.

    Yes, the cancellation page is definitely a screw up and is top of our web designer's to do list the second he comes into the office this morning.

    And if 1 hour versus 30 minutes is too slow for you, then I am sorry. Personally I think sub 1 hour response times are good for anyone, but I guess you have higher expectations. Good luck finding your new host.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.namecheap.com - hosting from a registrar DONE RIGHT!

  31. #31
    IP allocation should not take that much time. I did not receive an answer over 1 hour to my ticket. You are the CEO? Nice well, I am trying to help everyone by sharing my views. I did late at night got a host provider. Yes much more expensive than WHB but everything was set up in less than 15 mins. I will be writing a review in a separate post.

    Thank you for taking time to 'help' me out.

  32. #32
    I had started this thread and want to post my final decision.
    I decided against SambaHosting (interesting prices but slow responses), InnoHosting (a little too expensive compared to the others), HostGator (expensive, too many clients, they oversell - although I liked that they are wind-powered), ReliableSite (cheap but only windows machines) and Elief (little expensive by comparison).

    I was undecided between AquariusStorage and WebHostingBuzz.
    WebHostingBuzz gives you a lot more for your buck and I like the fact that they are green (they buy carbon neutral credits).
    However their uncooperative reluctance (not inability) to provide me with an IP address of the actual machine where I'd be hosted (so I could ping it) coupled with the experience told us by the WHT user Wisherdaking, made me decide to go with AquariusStorage.com

    I hope that my experience with Aquarius will be a positive one and that Aquarius will become more environmentally-conscious in the future.
    If Aquarius doesn't work out then I might be back here asking for more opinions or I might give a try to either InnoHosting or Elief, or maybe to WHB.
    If you don't hear from me in this section of the forums then that means Aquarius is cool and if you ever want my opinion later on feel free to PM me for my experience with them down the line...

    In this pre-sales decision-making process AquariusStorage.com has been the FASTEST (5 minutes response time on a Sunday!) and the MOST CORTEOUS, HONEST AND HELPFUL... Of course I was a potential customer and they wanted to make the sale, but I hope that their customer support and technical support will be similar in effectiveness and response times once I am actually a customer.
    AquariusStorage.com's actual server where I will be hosted also returned the second-shortest ping time (after Elief.com).
    All in all I am very excited to become an Aquarius client.

    For those who might find this post in the future and might have found it interesting I wanted to also post a table containing all the results of my research that I created keep track of all the those host's answers. I hope this will be helpful to you all.

    Thank you so much for helping me decide and being so nice and full of informations and ideas.
    Attached Thumbnails Attached Thumbnails host_comaprison.jpg  

  33. #33
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    Thanks for the detailed comparison. My only question is, on the chart it says AquariusStorage has been in business since 2005, from what I see on there domain it wasn't even registered until 11-29-2008 and on there blog it says "Aquarius Storage, LLC. is a privately owned profitable business housed in Columbus, Ohio. Founded in November 2008 by". I see no registered business in the state of Ohio by that name either.

    Was the 2005 date a typo in the comparison chart?
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  34. #34
    Quote Originally Posted by eLief! View Post
    Thanks for the detailed comparison. My only question is, on the chart it says AquariusStorage has been in business since 2005, from what I see on there domain it wasn't even registered until 11-29-2008 and on there blog it says "Aquarius Storage, LLC. is a privately owned profitable business housed in Columbus, Ohio. Founded in November 2008 by". I see no registered business in the state of Ohio by that name either.

    Was the 2005 date a typo in the comparison chart?
    We rebranded from Aquarius Web Host, aquariuswebhost.com, which if you do a lookup on whois history, will point to us being around at the time.

    http://whois.domaintools.com/aquariuswebhost.com

    Nice find on the LLC. If you check out http://www.aquariusstorage.com/about...us-storage.php, no where on there do we claim to be an LLC at this time, pointing out a simple typo on our blog.

    I reviewed the OP's live chat discussion. We in fact told him we rebranded from Aquarius Web Host to Aquarius Storage here in 2008.

    Of course I see why you would chose to call us out on a typo on our blog considering the OP decided to go with us and not yourself, which is fine.

    Our paperwork is in process to become an LLC, which is why it may have slipped onto our blog, however we are in fact not an LLC. If the OP was influenced to purchase from us solely in the belief that we was an LLC and was mislead by a SINGLE blog post (it is claimed no where else on our website/blog), feel free to contact us for a full refund.

    Feel free to PM me if you have anything else to say. Have a nice day.
    Last edited by AquariusStorage; 06-23-2009 at 02:03 PM.

  35. #35
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    Quote Originally Posted by AquariusADMIN View Post
    We rebranded from Aquarius Web Host, aquariuswebhost.com, which if you do a lookup on whois history, will point to us being around at the time.

    http://whois.domaintools.com/aquariuswebhost.com

    Nice find on the LLC. If you check out http://www.aquariusstorage.com/about...us-storage.php, no where on there do we claim to be an LLC at this time, pointing out a simple typo on our blog.

    I reviewed the OP's live chat discussion. We in fact told him we rebranded from Aquarius Web Host to Aquarius Storage here in 2008.

    Of course I see why you would chose to call us out on a typo on our blog considering the OP decided to go with us and not yourself, which is fine.

    Our paperwork is in process to become an LLC, which is why it may have slipped onto our blog, however we are in fact not an LLC. If the OP was influenced to purchase from us solely in the belief that we was an LLC and was mislead by a SINGLE blog post (it is claimed no where else on our website/blog), feel free to contact us for a full refund.

    Feel free to PM me if you have anything else to say. Have a nice day.
    So just to confirm, Aquarius Storage has not been a legally registered business since 2005? There's a few more references then just the single blog post http://www.google.com/search?rlz=1C1...s+storage,+llc
    eLief - Where your business matters.
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  36. #36
    Quote Originally Posted by eLief! View Post
    So just to confirm, Aquarius Storage has not been a legally registered business since 2005? There's a few more references then just the single blog post http://www.google.com/search?rlz=1C1...s+storage,+llc
    I see one reference to Aquarius Storage being an LLC on our weblog and that is all. We are not responsible for Google. Aquarius Storage is not Aquarius Web Host, and a totally different brand name with a new focus, just backed by two of the same people.

    Feel free to continue trolling the thread since the OP decided to go with us and not you. If you're thinking you're protecting the WHT community from "us", you're obviously misguided. All you are doing is continue to troll a thread that should have been over and done with.

  37. #37
    They had informed me of the fact that they changed name in 08 but were in business as a host since 2005. To be honest it didn't play as big a role in my decision making. Customer service, price, reviews and speediness are really what made me go with them. If they had only been in business since 08 I might have been a little nervous about that but since they claimed to be operating since 05 that felt a little more reassuring. A lot of companies rebrand and change name nowadays so I don't hold that against them. After the financial meltdown my bank was acquired by another and is changing name but I honest don't care as long as I get the service I expect at the fees I am willing to pay.

  38. #38
    Quote Originally Posted by marcnyc View Post
    They had informed me of the fact that they changed name in 08 but were in business as a host since 2005. To be honest it didn't play as big a role in my decision making. Customer service, price, reviews and speediness are really what made me go with them. If they had only been in business since 08 I might have been a little nervous about that but since they claimed to be operating since 05 that felt a little more reassuring. A lot of companies rebrand and change name nowadays so I don't hold that against them. After the financial meltdown my bank was acquired by another and is changing name but I honest don't care as long as I get the service I expect at the fees I am willing to pay.
    Thats what it should be about Marc, the service provide. eLief! is going to come up in here screaming "oh they are claiming to be a LLC (when we are not, as that is ILLEGAL considering our paperwork has not gone through yet), or "oh being an LLC protects the customer" blah blah blah. Fact is, I see LLC's closing up shop everyday anymore, so being an LLC provides no more protection then not being an LLC yet. Fact of the matter is considering we own must of our equipment, I'd go out and say our expenses/startup costs is greater then quite a few of the LLC's on this board.
    Last edited by AquariusStorage; 06-23-2009 at 02:26 PM.

  39. #39
    Join Date
    Oct 2007
    Location
    United States
    Posts
    563
    Aquarius, it wasn't a personal attack on you until you made it one . Have a good day.
    eLief - Where your business matters.
    cPanel Hosting - Reseller Hosting - VPS - Dedicated Servers - Magento Specialists
    Celebrating over 4 years of providing quality hosting.
    cPanel/WHM - LiteSpeed - CloudFlare - R1Soft Backups - 15k Cheetah's - 24x7 Support eLief.com

  40. #40
    Guys make peace not war! There are a lot more customers like me out there looking for services, there's no need to get upset over just one of us!
    Elief your service seems great and pinged faster than theirs the ONLY reason why I didn't choose you over them is the price, but I promise you that if they suck and I am unhappy I will check you out again...

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