But there is one datacenter i had one of my server, they were down for 36 Hrs. ( Entire DC ). Now they saying they giving credit only if we created a ticket with them within 7 days.
My question is , Is this right thing DC doing ?
This is fairly standard practice, read the providers SLA and I bet that provision is built in.
I was a customer of The Planet several years ago and after a "lengthy" network outage, I had to open a support ticket to request SLA credit. They have proactively issued SLA credits recently, but I don't think they are required to per their SLA either.