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  1. #1
    Join Date
    Jun 2008
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    Mumbai, India
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    * Resellers (Allow/Disallow) ?

    Well I had stop providing Resellers & Master Resellers on my Servers long back
    Because, the Resellers would just overload the servers with filthy clients as they just want money.
    So I refunded them and stoped the Resellers on my Servers...

    But I'm thinking to start the Resellers again on another Servers, which would just be for the Resellers, like, it would be 4 or 5 Resellers on just one Server with 1 GB RAM,
    so would it be enough ? or do I need more RAM ?

    I'm bugged by everyone because they want Resellers from us and thats why I need to start the Reseller Hosting again.
    So please advice...

  2. #2
    Join Date
    Mar 2009
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    Why not just disallow overselling for the reseller accounts? Master resellers are usually no good, I personally don't recommend them. However, if you're able to monitor and control your reseller accounts regularly then reseller hosting shouldn't really be too much of an issue. I doubt that 100% of all your reseller clients were that abusive. Also, which control panel do you use?

  3. #3
    Join Date
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    What were your offers? As long as you don't oversell massively, offering reseller accounts are fine - and in many cases a good, healthy thing for your business.

    Of course, if you try offering "1,000 GB space, 10,000 GB bandwidth, $5 per month - reseller account!", you'll soon find out it's not a good idea.

    But sensible, not-massively oversold reseller packages are fine.
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  4. #4
    Join Date
    Jun 2008
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    First of all thankyou guys for replying.
    Well as I said, MOST of the Resellers overloaded the servers. They would sell the Hosting to sites having much traffic leading to Server Load.
    The Server had 1 GB RAM and I runned cPanel Control Panel on it. I know that cPanel alones leeches 128+MB RAM of the server.
    I used to monitor the Accounts manually and help with my Reseller Staff.
    If we would see them overloading the server, then we would notify them about this and would give time to lower the Load or Shift from us.
    ===
    Offers weren't like a Scam :p and it wasn't overselled, thats why I'm selling 4-5 Resellers on 1 Server.
    We had only 1 Plan
    50 GB Space
    1 TB Bandwidth
    Rest Features Unlimited
    24$/month
    24X7 Support.

    This helped us to get many Resellers to signup
    As it was an Offshore Server, so Warez/Porn Linking & Nulled Scripts were allowed. But they started hosting people who would open Image Hosting Sites, File Hosting Sites & Proxies and that caused the Servers a pretty High Load. I had strictly warned them about this.. but still they continued.
    One Reseller Client even started to give Hosting for Phishers at 10$/month on his Reseller lol
    And this was a Major problem too..

  5. #5
    Honestly the Master reseller thing is just an invitation to spammers/abusers.

    Notify and suspend the resellers overloading your servers.

  6. #6
    Avoid master reseller

    Sent reasonable limits for your packages, and reseller hosting will be fine.

  7. #7
    I would only sell resellers to be honest but then again I am selling both once my site is up.

    We have had a lot of interest from people who want resellers and also who want to buy master resellers. I would say that selling resellers will help your income as it will help mine soon.

    Yours,
    Eye-hosts

  8. #8
    Join Date
    Jan 2008
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    Sacramento, CA
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    That's a heck of a lot of space and bandwidth for such a small price. what happens if you users try to use 1TB of bandwidth? Do you have that much bandwidth to use? What if 2 or 3 use that much bandwidth? Can you affort the overages?

    Something to think about.
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  9. #9
    Join Date
    Aug 2007
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    6,882
    I also won't recommend you to offer master reseller plans. May be that is the problem that caused trouble for you last time. Also bit more planned reselling will do good for you. Now that specs seems too big for that budget. Best of luck.

  10. #10
    Join Date
    Oct 2002
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    EU - east side
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    and it wasn't overselled, thats why I'm selling 4-5 Resellers on 1 Server.
    How can it not be oversold? 5TB of data transfer on a <$125 dedicated server?

    Allowing warez etc. is just asking for trouble as well. The type/quality of customers you were attracting was dubious to say the least.

  11. #11
    In my honest opinion, it's your job/duty/responsibility as a hosting provider to ensure that your resellers do not oversell in such a detrimental way to their own clients. Hosting (at least for me) isn't simply a "sit back and let Cpanel or another automated hosting tool do all the work for you" business, you need to be proactive and keep an eye on things and detect problems before they occur.

    Check the reseller usage every day or so, and suspend/invoice anyone who appears to be overselling too much.

  12. #12
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  13. #13
    Join Date
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    Monitoring your client's account and having a strict TOS would be the most important. You may specify clearly on the limit of resources allowed in the TOS or contract. Even if you don't allow overselling, there may be websites that use a lot of resources.
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  14. #14
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    Jun 2008
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    Mumbai, India
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    Thankyou guys for all the replies.
    The Resellers were provided on a Server with 2 TB Bandwidth so I used to give 1 TB Bandwidth
    I allowed on 4-5 Resellers on 1 Server.
    So like they would need 5 TB Bandwidth if they use all their Bandwidth
    But thankfully, no one reached a mark of 500GB+
    So I wasn't worried about that.
    I know that I was wrong about the Bandwidth as I overselled the Bandwidth of the Server.
    But from now on, I would just Accept Reseller Accounts and not Master Resellers.
    And I would also need to hire more people for monitoring the Servers 24/7

  15. #15
    Join Date
    Aug 2007
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    Quote Originally Posted by Plutost
    But from now on, I would just Accept Reseller Accounts and not Master Resellers.
    And I would also need to hire more people for monitoring the Servers 24/7
    Yeah that is a good decision mate. Hope you can run it with out any problems. Best of luck.

  16. #16
    Join Date
    Jun 2009
    Posts
    37
    I'm currently in the same dilemna as you Plutost. I'm not entirely sure whether I should host Resellers on the same server as shared web hosting or whether to get another server for these. At least this way not everyone would be affected by server loads?
    Not sure really what to do. The information in this post has really helped me though, so hopefully I'll be able to make the right decision!

  17. #17
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    We have quite a few resellers and we haven't had any issues with them. If you monitor their activity, have reasonable limits, and maintain your servers, you should have no issues. It also may be the type of clientèle that you're catering to.
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  18. #18
    Join Date
    Jun 2008
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    Mumbai, India
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    Well first of all thankyou all for repling here..

    I will try to eliminate the Master Resellers Account on my Server.

    But still Master Reseller can provide good income
    But they lag the knowledge of maintaining the server

    So probably, I'll not support the Master Resellers from now on...

    Just my 2 cents..

  19. #19
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    Quote Originally Posted by Plutost View Post
    Offers weren't like a Scam :p and it wasn't overselled, thats why I'm selling 4-5 Resellers on 1 Server.
    We had only 1 Plan
    50 GB Space
    1 TB Bandwidth
    Rest Features Unlimited
    24$/month
    24X7 Support.

    This helped us to get many Resellers to signup
    As it was an Offshore Server, so Warez/Porn Linking & Nulled Scripts were allowed.


    How about just not overselling and offering realistic packages you can actually support. Many hosts who have been in business many, many years have been offering reseller accounts and have never had your problem.

    Also posting that you allow warez under your hosting company name probably does not help your credibility much except with the 15 year olds who are looking for the world for $5/mo.

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