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  1. #1

    NetNames, registrant details and transfer out fees

    Hi guys,

    work for a company that use NetNames for all our domain purchases. Not sure how we got started using them but we have a lot of European domains so that may be part of it.

    Anyway, we have about 250 domains with them, 150 of which are gTLD .coms which I want to move to another registrar and save about 30 a year each.

    The problem here is that some of the registrant details go to emails no longer in use and some are even registered against @netnames emails!

    I requested that they update the details (email, address, company name) to be accurate and for this they want to charge fees of

    Registrant/Owner Changes:
    gTLD/UKccTLD 49
    Tier 1 ccTLD 99
    Tier 2 ccTLD 199

    Change of Admin Contacts:
    gTLD/UKccTLD 15
    Tier 1 ccTLD 25
    Tier 2 ccTLD 99

    Nominet said they could help with the .co.uk for 12 a domain (admin charge for proof of ownership) but for other domains places like iis.se are unable to help.

    Is there anyway to change these myself or do I just have to pony up if I want to keep my details accurate?

    Secondly I mentioned that I want to move the .com sites away and for this they want to charge me 19 a site. Again is there any way around this or do I just have to pay it?

    Basically to have my details correct (in order to get the transfer out details) and to move 150 domains away it's going to cost about 12.5k!

    It'd break even in about 3 years but the plan is obviously to save money at another registrar (credit crunch don't you know).

    Really hope somebody will have some advice on how to do this more cheaply.

    Barry.

  2. #2
    Join Date
    Sep 2003
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    UK
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    Tricky one, this...

    As you probably realise Netnames are quite a different kettle of fish from your normal "retail" registrar. They specialise in brand protection registrations, and they offer a complete domain name management packet, aimed at companies that don't want to be bothered with looking after domains themselves. Hence the default @netnames.com address in the admin contact field... no ulterior motive, it's just what many of their corporate customers want.

    (I don't work for Netnames, BTW!)

    You have already identified a way of moving .uk domains away - you are able to do this because when you register a .uk domain there is a three-way contract, you (the registrant) enter into a direct contract with both Netnames and Nominet.

    With GTLD domains it's different - the contract is linear, there is a contract between registry and registrar and a contract between registrar and registrant but no contract between registry and registrant. Netnames are a registrar (as opposed to a reseller) so as far as your GTLD domains are concerned there is probably not a lot you can do... either pay what they're asking for, or stay with them.

    As for ccTLDs... every ccTLD has its own rules and its own way of entering into contractual relationships with registrars. Also, some registries allow direct registrations, others don't. You would probably have to go to every single ccTLD registry (contact details at www.iana.org) and find out if there is any way of either going direct of changing registrars without involvement from Netnames.

  3. #3
    Join Date
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    is these policies stated in TOS/Contract?
    Jweeb Solutions
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  4. #4
    You might be also be able to do a deal with Nominet as well, if you have quite a few domains, they may well "cap" the total amout, if you provide them all the information in one go.

    I am amazed that companies still charge to leave, but if it is in their TOS then you are, well, screwed!

    Chris
    NetEarth One
    ICANN Accredited Registrar, http://reseller.netearthone.com
    SSLReseller - WHMCS SSL module now released into BETA www.sslreseller.com
    Full UK support, 7 days a week 365 days a year!

  5. #5
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    Quote Originally Posted by netearth View Post
    You might be also be able to do a deal with Nominet as well, if you have quite a few domains, they may well "cap" the total amout, if you provide them all the information in one go.
    I don't think you need to "strike a deal" to get bulk pricing on this, the charges are published on Nominet's web site and include a flat fee for transferring multiple domains belonging to the same registrant.

  6. #6
    Quote Originally Posted by Lubeca View Post
    I don't think you need to "strike a deal" to get bulk pricing on this, the charges are published on Nominet's web site and include a flat fee for transferring multiple domains belonging to the same registrant.
    Yes, but my point was that this sounds as though it is multiple registrants, not a single registrant, hence the comment I made.

    Ring Nominet, if it is a single registrant on multiuple domains, its 12 quid plus vat for them all, if it is multiple domains with multiple registrants, try striking a deal...

    Chris
    NetEarth One
    ICANN Accredited Registrar, http://reseller.netearthone.com
    SSLReseller - WHMCS SSL module now released into BETA www.sslreseller.com
    Full UK support, 7 days a week 365 days a year!

  7. #7
    Thanks for the feedback.

    I'm not sure why any are registered @netnames emails because there's always been a contact or name given when told to register a domain (AFAIK).

    Just to make clear in my head, is it me or my registrar that are responsible for keeping whois details up to date?
    Is there a legal requirement to keep them up to date and if so can NetNames refuse to update them on the grounds of not being paid to do so?

    The domains are all technically the same registrant but the company name has changed about 3 times in 4 years as we absorbed different arms and takeovers.

    The response from Nominet also states that several of our domains are registered to a company that is listed as dissolved (which is correct, now called something else) and that the contract with Nominet is now terminated. If a claim is not made for these domain names they will be suspended and cancelled! o_O

    We can get a registrant indemniy form for 35 or so and we have to provide a whole bunch of details proving we own the domain, if I update the details through NetNames will I still have to do this?

    Thanks again.

  8. #8
    Join Date
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    UK
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    Changing the registrant for .uk domains is something that has to be done direct with Nominet. I don't even think they would accept instructions from a third party. The registrant field (i.e., the one listing the legal entity that "owns" the domain) can only be changed manually, by Nominet, and this always involves a lot of form-filling.

    Netnames provide a domain name management service, not just a registration service - they work on the assumption that their clients don't want to have to deal with any aspects of domain name management themselves, and that's why they put their own address as contact address instead of the registrant's. It's just part of the "total care" package. I presume that whoever signed up for it in your company probably felt that it was easiest to outsource the company's domain name portfolio to a specialist company rather than try to do it in-house. Most large corporations think that way, and that's why there is such a big market for companies like Netnames, Markmonitor and CSC.

    Can they charge you for making changes? Well, if it's in their terms and conditions and your company agreed to it then there is really nothing you can do.

  9. #9
    Join Date
    Jun 2005
    Posts
    5,866
    I don't know anything about NetNames or .co.uk ccTLD. When you login to your NetNames account what do you see? A Control Panel? If you do then you may be able to make the necessary changes to the Registrant/Admin. You will also need to unlock all the domains and get their Auth Codes. If you cannot do any of these 3 things from your Control Panel, then I think you are screwed with the transfer out charges.
    Signature Under Construction.

  10. #10
    Join Date
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    No control panel in the world is capable of changing the registrant for .uk domains. You can change the registrant's address and phone number, but changing the name of the legal entity to which a domain is registered is something that can only be done manually, at the registry... who will check everything is above board and who will then enter into a new contract with the new registrant.

    All very convoluted, but it means that .uk domains are very safe - it is virtually impossible to steal them.

  11. #11
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    Quote Originally Posted by StalkerB View Post
    The response from Nominet also states that several of our domains are registered to a company that is listed as dissolved (which is correct, now called something else) and that the contract with Nominet is now terminated. If a claim is not made for these domain names they will be suspended and cancelled! o_O
    (Only just spotted this...)

    A company can't be both dissolved AND called something else - it's one or the other.

    A company can change its name. This means it's still the same legal entity, but it's called something else. (It will still have the same registration number with Companies House, which is the unique identifier). It's the same as a person changing their name on marriage or adoption or by deed poll. Same person, different name.

    If a company is dissolved it not longer exists. It may well that its trading activities got taken over by another company, but if a company comes up as "dissolved" at Companies House it means that the legal entity no longer exists. It's like a person who has died.

    Once upon a time Nominet used to simply delete domains registered to dissolved companies. No debate, no argument. They now no longer do this but instead will treat each case on its merit. If there is a successor company they will consider giving the domain to that successor company. If (as was the case with some friends of mine) someone registered a domain name for personal use but put in the name of the (now dissolved) family business Nominet will consider transferring the domain to the person who is using it. But it's always at their discretion.

  12. #12
    for .co.uk, all above said is true.

    But why do they charge for modifying contacts in other gTLDs? It seems there are still companies in existance which earns money from domain business

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