Q: What payment methods do you accept?
A: We accept all Visa, MasterCard, American Express, and Discover credit and debit cards. This includes Visa Electron, Visa Delta, Maestro, etc. We also accept PayPal payments. We accept GOOGLE-CHECKOUT & 2Checkout(2CO) Payments. (Please ask presales for invoice)
Q: Where is your datacenter?
A: Our datacenters are located within Dallas, Texas - NY and NJ (USA). The company rDosti is registered in India.
Q: Do you offer a free trial?
A: No, we do not offer free trial accounts. We do offer a 99.9% Uptime Service Guarantee though.
Q: What if I have another question?
A: Drop an email to [email protected] - we'll get you the info ASAP! Or, give us a call anytime Or, get us on instant
Q: Is your 24x7 Telephone line toll-free? Can I send an SMS (Text Message)?
A: Sadly our 24x7 Support Telephone is not toll-free. Since we are located in India, all international calls are not toll-free. Indian customers might get discounted rates for mobile to mobile calling. Our support line accepts and supports International & Domestic SMS for support.
Q: I haven't received my welcome email since 2 hours or more?
A: GO to www.indyamail.com/clients/ - you should be able to login there with your signed up email id and password and get your welcome email from there!
Q: What is India.HN?
A: India.hn is the "Hosting Network" branch of rDosti Internet Services Pvt. Ltd.
Q: What are your terms?
A: No illegal hosting and cpu usage over 5% of the total server for more than 5 minutes is allowed. That's about it. Ourlegal terms are based on the rules set by the Indian Constitution of India, and the laws of Seattle (USA) or where the server is located. Warez is not allowed. We are strict about spam and the bounce rate. However, legal Adult Hosting is allowed. Child Pornography is not tolerated. We do not support Linking,Torrents and P2p sites. Proxy sites are not allowed.*However, You can use your hosting as file backups or personal file/video/music storage!* We really don't mind.
Why Choose Us?
1. Y+OUR Servers Are In Good Hands.
Every rDosti Internet Service server is monitored 24/7/365 by our team of qualified systems administrators. At the verymoment something goes wrong, our entire staff is contacted (email, telephone and sms) - even those of us who may be sleeping will be up in a jiffy. Our customers are always in safe-hands.
2. Industry Leading Technical Support.
rDosti Interent Services offers 24/7/365 technical support with a knowledgeable, trained, and friendly staff. We guaranteeall tickets to be replied & resolved by a real person within 24 hours. There might be delays at time if the issue iscomplicated. If you need urgent support or a ticket has not been resolved, you can email us, or call us if there is an emergency.
3. Legal Registered Company.
Most web hosting providers out there are not registered, legal businesses, and thus operate and close down at will..rDosti Internet Services Pvt. Ltd. is a legally registered and tax paying business in India registerd under the Indian Company Act. We have a Memorandum, Articles of Association & Certification of Incorporation. Don't take our word for it --Confirm at the top level - http://www.mca.gov.in/ (Government of India - Companies) and search for "rDosti". Being a Private
Limited Company - you can expect the best and nothing less than the best.
4. Easy Billing Setup.
Our Clientexec billing system makes paying your invoices easy and secure. We accept Visa, MasterCard, American Express, Discover, PayPal & Google Checkout. We also accept 2Checkout! for your convenience. If you wish to automate your billing so
you do not have to manually pay invoices each month, we can store your credit card securely in our system or setup a PayPal
subscription. We'll do our best to make your billing experience as easy as possible.
5. Direct Access To Management.
Tired of companies that make you follow silly escalation procedures to get to a manager? Not here! If you need to reach a
manager, or even the owner himself, simply drop an email to [email protected] and we'll reply as soon as we can!
6. Industry Leading Uptime.
rDosti guarantees our servers will be online at least 99.99% of the time. However, if we fail to meet our obligations under our SLA, we will simply issue a pro-rate refund to your credit card or PayPal account.
7. No Minimum Commitments.
Many hosting providers force you into long term contracts to get the good deals. At rDosti, we will allow you to pay monthly with no commitments. You can cancel at anytime! Why commit to a year of service that you might never use to the full extent? Go with a host that lets you choose and save -- and provides discounts if you do decide to pay in advance.
8. Top Level Account Security.
When signing up for service with rDosti, you can be assured that your billing and account information, as well as communications with us, are secure and safe. All Billing and Support transactions are handled over a minimum of 128-Bit SSL encryption.
9. We Put our Customers/Friends First.
Simply put -- we love our customers. In fact, we treat them as friends. Whenever a customer has a problem, we are here to help. Whether you are having financial troubles and need extra time to pay, or need a little bit of extra space and bandwidth -- we are here to serve our friends' needs. Simply contact us if you need something, and we are usually more than happy to work something out!