Sorry to hear about the trouble. Your best bet is to get in touch with their support (I know you already did but that's the only option). I doubt they'll have a rep lurking here at this time especially when a lot of effort is focused on restoring the nodes.
Also, try contacting PoundHost as they're the new owners of fscpvps.
If your ticket hasn't been replied please ask for an update on it. We've handeled nearly 8,000 tickets + 100,000 emails in the last 10 days so unfortnatly some have slipped through the cracks. I do apologise if you are in this section and in the ideal world it wouldn't happen but unfortunatly tired humans do make mistakes
Hi I ordered vps, but it's not installed yet. I write tickets to support but don't get any answer. How long does it takes to have new vps from FSCK?
P.S.I read on main page: "Instant VPS setup – you pay, you get your login details within a few minutes" - maybe it time to change it?