The following is a review of TidyHosts (http://www.tidyhosts.com) based on my personal experiences and thoughts, as a customer.
I contacted TidyHosts about a week ago in a pretty desperate position after having suddenly lost my host and 5 days worth of data overnight. I was looking for a UK based host that would be similar to my previous host and actually made a post here on WHT requesting suggestions. TidyHosts was one of the names that came up, and after reading their site and asking a few pre-sales questions, they seemed to fit the bill nicely.
After a string of emails to sales (at 10pm!), a custom plan that was similar to what I was on at my previous host was agreed. For £22/month I am getting the following:
This is a little more than I was paying at my previous host, but my previous server was a special offer which I ordered about 2-3 years ago. I do not mind paying more for a good quality host, which is what I feel TidyHosts are, and so far I do not regret my decision to take the custom plan. I ordered at around 11pm, the server was up and ready to go within 20 minutes (I opted to install cPanel myself).
I have contacted support 3 times at times varying from around 11am to 2pm, each time I have received quick and knowledgeable replies, the quickest (rDNS) being 2 minutes (!) and the slowest (a cPanel problem) being 11 minutes. Those times rival response times I have had at larger companies, furthermore, I am on an unmanaged plan.. so I am pretty impressed. The two staff members I have been in contact with, Ian and James, have been very helpful in particular.
I have only been with TidyHosts for a week, so I am not really in a good position to comment on reliability. In case anyone is interested, I have had absolutely no problems with either downtime or the network over the past week, so based on what I know.. 10/10 is a fair rating.
Summary Pricing: 9/10 More expensive than some hosts I have used previously, most likely due to higher cPanel costs and the DCs they are located in, but I do feel that you get what you pay for. Support: 10/10 Knowledgeable and very fast, beats most of the larger companies I have tried. Reliability: 10/10 Not been with them long enough to comment, but so far I have had 0 downtime or network issues.
I am very happy with my move to TidyHosts, and hope to remain a client of theirs for a long time. I would feel confident suggesting their services to anyone that is looking for a good UK based VPS host.
Sorry if it was a bit more 'story' than 'review'. If people have found this useful, I will post another review after I have been with them a bit longer.
If mods need proof I am actually a client with them, I would appreciate instructions on how to do that.
Glad to see such a detailed review, thanks for sharing and definitely keep us posted in the future
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Thanks for an excellent review RandomCoder - I should probably write up something similar myself!
I've been with them since Jul 12th 2007, and I was actually surprised when I checked my PayPal history and saw that. I thought it might have been a year or so, but instead it's been nearly two already. Time flies by, and they have been nothing but excellent. I don't think my service has skipped a beat since, performance has been outstanding, and support response has been quick and knowledgeable.
The irony is that it actually did so today, due to a faulty power distribution unit in the rack I am hosted in. The initial disruption due to that was a reboot, and I had a response within 30 minutes with information of the cause and that it was being addressed. A couple of hours later I had another quick outage (something like 10 minutes top) while they installed a new replacement. Everything is now fine, and their support staff updated me on the issue throughout the process without encouragement/naging from my side.