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  1. #1

    Terrible hosting experience...

    I'm with aventuremedia hosting and all I paid for the following:

    100mb space
    5 gb monthly transfer

    First, it took 38 hours for my account to get set up, and then I had to wait a day between each support email as they are very slow with that. I had to email them to enable subdomains even though my packaged said unlimited subdomains were included (and emailing them to get them enabled is standard procedure they say!) so there goes another 24 hours.

    So after about a week, my homepage is finally accessible, and then they tell me I can only host ONE website in that space. I use subdomains to separate them, not domains. Anyway, the reason they gave was this: multiple sites use more CPU power and we must charge more for it. When I pointed out that there is no difference between 3 tiny sites and one big one, they just stopped replying or repeatedly stated that I had to pay another $40 on top of my yearly payment of $35. This is just a scam, obviously.

    Then I wanted to change my domain and they ask for yet another payoff of $25 so they can "recreate my account with the new settings". I can see $10 MAXIMUM, but $25? For 5 minutes work? Please...

    I'm very disappointed with they way they've repeatedly brushed me off and ingored me. I asked for a refund but they said my time was up only after 2 days.

    I just thought I'd post this to warn anyone who is considering registering with them. Their servers are fast and their INITIAL prices are great, but the hidden costs and disgusting support are just too much to live with.

    I am now with a new host (dktk) and am so far very pleased with the service. They are always on MSN and ICQ and are friendly and fast.
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  2. #2
    Join Date
    Jul 2002
    Posts
    541

    *

    How is this a scam?

    So they took a long time to set it up. Maybe give them the benefit of the doubt. Maybe they are a small outfit. Did they state that setup would be sameday?

    As good a name as Dixiesys has around here, you still need to create a trouble ticket to activate the unlimited subdomains feature they offer for free.

    And to your using 3 domains in the space of 1 domain account - you're in the wrong. If you paid for an account that allows multiple domains, then you have a right to gripe. But you paid for one domain's hosting. If you want more, that's 3 times the work setting up and if they opt to charge a setup fee that's their choice.

    They are probably glad to see you gone, because it sounds like you are probably more trouble than a small annual fee is worth. You should maybe look at your attitude before crying about being scammed.

    They should refund you and be done with you totally, but that's their call.

    -WC-
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  3. #3
    They are NOT a small outfit. I'm not the only one fed up with waiting 24-96 hours for a reply to a simple question.

    And I didn't say I wanted 3 domains on a 1 domain account. I simply wanted to change the 1 domain to another. This shoudln't cost 2/3 of what I pay for the account. How long could it take, not including domain propagation and DNS resolving?

    If they'd refund me and be done with me, I'd be more than willing.

    And maybe scammed is over the top, but they have hidden costs for everything. Surprised they don't charge for support. They also say I shouldn't complain because all I'm paying is $35 US a year. Well who's decision was it to host for that little? They shouldn't use it as a shield whenever someone needs help or is unsatisfied.

    My attitude is fine. I think my frustration is justifiable.
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  4. #4
    as with most hosts... you get what you pay for.
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  5. #5
    Originally posted by JeremyV
    as with most hosts... you get what you pay for.
    Well like I said earlier, DKTK charges $1 less than aventuremedia and I get the same package with superior support. Plus the support people are very open to suggestions for improvements which I found to be a wonderful bonus.
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  6. #6
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,010
    I think for $35 a year that is not bad at all.. I mean there hidden fees suck but for $2.91 a month its really not that bad.. Thats one of the major things you have to watch out for with the cheapo hosts is the hidden fees I mean they have to pay there support people/servers/bandwidth connections somehow..
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  7. #7
    Join Date
    Jul 2002
    Location
    Roseville, CA
    Posts
    214
    Well I do have to say first off 38 hours to get a account setup kinda long. Also the money spent is kinda alot too. But I dont know, we set up our accounts 24/7 and I think the longest it has ever taken 6 hours.. The other thing is, "You get what you pay for" is not always true, no matter big or small, you should get good support, also before you sign up with any host, make sure they have Good reviews and also try to go with a Big or Real company.
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  8. #8
    they tell me I can only host ONE website in that space.

    If that's what you signed up for...

    Maybe I'm naive, but I'm under the impression that you need a more specific package for hosting multiple domains - such as a small reseller one.
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  9. #9
    I'd heard good reviews and I knew they were big, but when I payed my bill, I went to the forums and noticed a ton of unanswered questions and people complaining about how long support took.

    There are better hosts out there, and I'd rather people chose the better ones than these guys, unless they get their acts together.

    EDIT:
    Maybe I'm naive, but I'm under the impression that you need a more specific package for hosting multiple domains - such as a small reseller one.
    Once again, I didn't want multiple domains. Just 2-3 sites seperated by subdomains (and I am allowed unlimited subdomains).
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  10. #10
    Well, the "you get what you pay for" is not ALWAYS true, people really need to understand that when you buy something that is really cheap, you might not always get top of the line service and support. I mean, if that were the case there would be no hosts charging 20 bucks a month for the same plan you pay 2 dollars a month for.

    I'm just saying, if you are expecting great support and features, you may want to look into a better solution if that is important to you. Do you go to the grocery store and buy the off-brand of a product and get upset when it sucks?
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  11. #11
    Join Date
    Jan 2002
    Location
    USA
    Posts
    708
    Buy cheap/get cheap!
    No tears here!
    No, it is not me!
    No, I did not do it!
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  12. #12
    Join Date
    Jul 2002
    Location
    Roseville, CA
    Posts
    214
    I think this is a Fair thing to say. "You get what you pay for, when signing up with a reseller" . I am not a reseller, but gzz I have been on the net for 20+ years and I see alot of them all over, you do need to be carefull who you sign up with. Also, resellers are not bad its just a "different" kind of service. I hoep this helps.
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  13. #13
    definetly a case of you get what you pay for.

    Pay for cheap service, get cheap service.
    http://www.STX-Hosting.com
    .:: Professional Web-Hosting ::.
    .:: Top Dedicated Support !!! ::.
    .:: [email protected] ::.
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  14. #14
    Originally posted by STX-Hosting
    Pay for cheap service, get cheap service.
    I paid a low price for what I thought was at least REASONABLE service
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  15. #15
    Join Date
    Dec 2001
    Location
    New Jersey
    Posts
    1,152

    ok I have to think here a bit

    Originally posted by Wizzard005
    I have been on the net for 20+ years
    OK I recall milnet late 80's & arpnet which was connected to the local state college that I had access to back in 1984 ) what the heck was the text based net back in 1982 that was public/school accessable?

    mike
    I am Mike From ADEHOST.Com, Multidomain Windows hosting with Cold Fusion and ASP and Dot.NET Also offering multi-domain Unix hosting. silently, each one should ask, Have I done my daily task. Have I kept my honor bright, can I sleep without guilt tonight. Have I done and have I did, everything, to be prepared. - our motto to maintain services.
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  16. #16
    Join Date
    Jul 2002
    Location
    Sweden
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    2,065
    Subdomains create more than one website, but depending on how you do it, you can make them completely seperat, or have them connected in variuos ways. If you are allowed to create subdomains, you should be allowed to keep their content on the server as well, and not have to redirect them elsewhere.

    When you wanted to change domain-name, did you already own the other domain, or did you want them to register the new domain for you?
    "Stop flame-wars - Report a post"
    The original Kitty Lizard
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  17. #17
    I own my new domain already. I just need them to adjust my account to suit it.
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  18. #18
    Join Date
    Jul 2002
    Location
    Sweden
    Posts
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    That shouldn't cost a fortune. If they can't do it for you, why not do it through your registrar instead, and use their nameserver instead?
    "Stop flame-wars - Report a post"
    The original Kitty Lizard
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  19. #19
    Would that mean I'd have to use some kind of frame setup or redirection?

    Not really sure how nameservers work.
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  20. #20
    Join Date
    Aug 2001
    Posts
    735
    The original poster complained about it taking 38 hours to get the account setup. Back in April I unknowingly signed up for the '38 plan' from another host.

    It took 38 days to setup, 38 days before the host completely went down and 38 days to get the promised refund after my request.
    You'll get fewer complaints from over performing than from over promising.
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  21. #21
    Join Date
    Jul 2002
    Posts
    3,729
    Originally posted by Gordo
    The original poster complained about it taking 38 hours to get the account setup. Back in April I unknowingly signed up for the '38 plan' from another host.

    It took 38 days to setup, 38 days before the host completely went down and 38 days to get the promised refund after my request.
    All that for the low, low cost of $38 (billed weekly after the host shuts down for 38 weeks! )
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  22. #22
    Join Date
    Sep 2002
    Location
    NAC DC
    Posts
    325
    definetly a case of you get what you pay for.
    Pay for cheap service, get cheap service.
    I am sorry but I must say, I beg to differ.

    Not every host with low prices mean that they will ofer cheap service. It depends on individual.

    In the past during my employment, we have changes 4 hosting provider, charging us at US$7.50 - US$15.00 per month. Yet we don't see that they are providing us a quick response and good technica lsupport.

    There are tons of web hosting provider in the market today, and price ain't the crux any more. Whereas the service and support counts!

    Last edited by Chicken; 11-11-2002 at 03:26 PM.
    :: www.addvaluehost.com :: http://forums.addvaluehost.com
    ::Multi-Domain Value Pack/Reseller Account :emi-Dedicated Server
    :: Providing Superlative quality, superb service and Economical since Aug 2002.
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  23. #23
    Join Date
    Jul 2002
    Location
    Sweden
    Posts
    2,065
    Originally posted by Bin Scammed
    Would that mean I'd have to use some kind of frame setup or redirection?

    Not really sure how nameservers work.
    Nameserver - server with list of domain names and IP numbers and a list of what url goes to what domain name. It's easier to use your hosts nameserver, because updates are faster. (I think this is correct)

    Frame setup or redirection - your domain registrar should have info on that one, but you would most likely use redirection and have it point to your www.somethingorother.com/~username
    "Stop flame-wars - Report a post"
    The original Kitty Lizard
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  24. #24
    Join Date
    Sep 2000
    Location
    Dayton Ohio USA
    Posts
    127
    Originally posted by I, Brian
    they tell me I can only host ONE website in that space.

    If that's what you signed up for...

    Maybe I'm naive, but I'm under the impression that you need a more specific package for hosting multiple domains - such as a small reseller one.
    This depends one your host. If you want to work on the cheap you can't expect the services of the higher priced hosts. We have one account with Superb and we have 6 domains on that one account. Course we are paying for a virtual server also.

    But even with previous hosts we had multiple domains hosted under one account. Instead of using subdomains, we just paid extra for domain pointers to point to individual site folders under the root folder.

    However, if that is what you want, you should have asked if it was allowed before signing up. Never assume something is included. If it isn't listed as part of the plan, ask.
    KG
    Play rugby! www.daytonrugby.com
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  25. #25
    But I never expected that. It'd be like buying a burger and them asking "would you like a patty or no patty?"

    There's no reason for them to restrict multiple site hosting (with subdomains) aside from their wanting more of my money.
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  26. #26
    Join Date
    Sep 2000
    Location
    Dayton Ohio USA
    Posts
    127
    Originally posted by Bin Scammed
    But I never expected that. It'd be like buying a burger and them asking "would you like a patty or no patty?"

    There's no reason for them to restrict multiple site hosting (with subdomains) aside from their wanting more of my money.
    Your burger analogy doesn't really fit here. I want to host a site, no make that 3 sites in one account. Not the same.

    Hosts can set their rules how ever they want. Did you specifically ask if you could have multiple site hosting under one domain? If not, you should have. Wisedom dictates that you clarify areas in the service plan or TOS before giving a company money. I've done that with every host I've used over the past 6 years. And I haven't had that problem--other problems yes--but never over features.
    KG
    Play rugby! www.daytonrugby.com
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  27. #27
    I thought they meant I couldn't host friends sites or act as a host on my virtual server. I didn't even think that they wouldn't let me host 2 of my own sites as it just seemed rediculous.

    Well now I know. Doesn't really matter anyway, I ran far and fast from those people and I hope anyone else who considers them does the same. My new host is everything I wanted in my old host and then some, so I'm happy.
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  28. #28
    Join Date
    Jul 2002
    Location
    Sweden
    Posts
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    Good for you!
    "Stop flame-wars - Report a post"
    The original Kitty Lizard
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  29. #29
    After reading the threads, I assume its suitable for us to post in response to the customer who has submitted his complaint.

    Same as with all webhosting companies, we take everything which enters our inbox as very seriously. We cannot allow customers to host 5 sites in a $35 package, or whatever the cost, we offer alot of features for a very low price, we offer services which other hosts don't offer, and we have always had an excellent feedback from our customers in regards to our services and support.

    When a customer signs up, an email is sent which includes the terms of service, a link to the online terms etc. When they are paying they even have the option of selecting "Multi Site (upto 5 site hosting)" for $35 per year, this was not used in this case.

    Within our terms are the following, marked out in bold.

    The hosting of, reference to or linking to any of the following is not allowed.

    - Nudity, pornography, anything of a sexual, or of an obscene nature.
    - Violations of any copyright or any other right of any third party.
    - Threatening, abusive, harassing, defamatory statements.
    - Promotion of illegal activities (info on hacking, cracking etc)
    - Hosting or linking to copyrighted files without permission
    - Information, instructions, or software containingabout any kind of virus.
    - Hate speech or hate propaganda.
    - Content that links to content that violates Aventure Medias TOS
    - Scripts or systems that cause server performance to decrease or cause a
    serious problem with the smooth running of the server.
    - Misrepresentation of member's identity, or the impersonation of anyone.
    - Collection of personal information for illegal purposes.
    - Collection of personal information without users permission
    - Content that is deemed by Aventure Media, in its sole discretion, to be
    harmful to Aventure Media, another company or organisation, or individual.
    - Solicitation or sale of any products or services that are harmful & illegal
    - Multiple site hosting within one Virtual Server unless a full reseller account is purchased.

    Bandwidth / High Resource Users
    Sites are subject to network abuse and high resources.
    Any user which uses high resources, or high bandwidth which effects other customers and server performance, may have their site temporarily closed or the [b]owner contacted to resolve the issue.[b/]

    If all our customers, and other hosts customers were able to host friends sites with forums, message boards, galleries, mailing lists on a package at such a low cost, servers would be over loaded all over the world. We offer an upgrade of $35 which gives the account holder a reseller account which holders 5 full domains which allows them to modify the contents of each website, select the features and completely customize how their sites act, this we believe is exceptional value for a one year period to host 5 sites on an account.

    We are aware of who the customer is, again, no account was suspended in this issue, we always contact our customers, and we have contacted the customer in question when any problem arrised, offering advice, what to do, possible upgrades and solutions, and they appeared to be welcome, appart from this post.

    Its unfortunate that the post was made, but unfortunately not all customers can be happy, and there is always one or two who want to exploit low cost packages.

    Our support is not 24hrs appart, our average response time is less than one hour. Our support is via 24/7 phone support (not used by customer), ticket system (not used by customer) and email (customer used). Again, it depends how the customer handled the issue and who they contacted, obviously it has not gone through the path which all other issues go through.

    In regards to the account setup time, the account details are sent out when payment is verified for fraud, the domains are then entered into the registration system and the details are sent out a few hours after the requested DNS changes. Its probably suspected that the DNS in this case took the 38hrs or so, as quoted, again, we have no control over this, and customers can choose to access their webspace via IP or alternative host names.

    Appart from the above, I cannot put any further comments forward as again, everyone has their views and comments about everything in this world, theres always two sides to a story.

    I hope this has shed some light on the issue, I welcome any feedback users can share, and send it to me via email to [email protected] we always want suggestions and comments about our services, otherwise we could not build as a company!


    Richard Kennedy
    Aventure Media Networks
    Last edited by aventuregrp; 11-18-2002 at 11:44 PM.
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  30. #30
    Join Date
    Oct 2002
    Posts
    122
    Being new to this world of web hosting, I'm not sure why disk space, bandwidth, and CPU consumption are not sufficient to contain everything that a customer needs and a provider needs to charge for. If a customer wants 200 MB of disk space and 5 GB of transfer, and they can fit umpteen billion actual sites in that, then I'm not seeing what the big deal is.
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  31. #31
    Join Date
    Jun 2000
    Location
    Southern California
    Posts
    12,121
    Originally posted by Bin Scammed
    I didn't even think that they wouldn't let me host 2 of my own sites as it just seemed rediculous.

    Well now I know. Doesn't really matter anyway, I ran far and fast from those people and I hope anyone else who considers them does the same.
    That is what it says in the agreement, and I personally don't find it ridiculous (though Rickard already outlined why). Simply put, this host didn't match your needs (somethign people often neglect to consider when signing up with a provider). Other than the account set up time, and email support, you weren't scammed.

    trif, hosts give customers a certain amount of space and transfer but customers are expected to follow the TOS. If you've ever wondered why a 500MB/10GB of transfer virtual account is less than a 500MB/10GB of transfer bulk reseller account, it is because hosts realize that resellers are more likely to actually use the allowances of that account. You can't oversell bulk reseller accounts to the degree that you can oversell virtual accounts.

    Overselling isn't a bad thing. Too much, yes, but moderate overselling keeps the prices down for the end user and allows the host to offer a very generous plan. As I said, too much overselling isn't good though.

    If you sign up for a 500MB account that only permits one site, that's what you should expect to get. Nothing more, nothing less.
    HostHideout.com - Where professionals discuss web hosting.

    Chicken
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  32. #32
    Join Date
    Jul 2002
    Location
    Sweden
    Posts
    2,065
    IF the account accepts subdomains, are the subdomains supposed to be hosted elsewhere or are they considered as part of ONE site?
    "Stop flame-wars - Report a post"
    The original Kitty Lizard
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  33. #33
    Firstly, I haven't recieved anything from AVM so methinks you're thinking of another client

    Also, when I read that bit in the TOS, I assumed it meant I couldn't host the sites of strangers and run my own little reseller account off my virtual server. I didn't doubt myself on this, as the REAL meaning of it never crossed my mind.

    When I found out what it meant, I asked for a TOS adjustment and then maybe if they could make an exception and then I asked for a rebate. Considering each email took an average of 10 hours to be replied to and that I'm not awake 24/7, my 48 hour refund time was long over so they denied it.

    Also, the ticket system was introduced AFTER all of this. When it came out, I then used it.

    Also, the phone support is only for people in the UK. I'm nowhere NEAR the UK, so I didn't use it.

    I'd still be grateful for a refund, as I no longer have any use of that account. It's just 100mb wasted space on your servers as far as I'm concerned.
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  34. #34
    Hi, posting comments like your topic, isn't a way to go about a refund is it
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  35. #35
    I guarentee that had I not posted this, you wouldn't even consider refunding me as I've asked you before and it was refused.
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  36. #36
    Also, when I read that bit in the TOS, I assumed it meant I couldn't host the sites of strangers and run my own little reseller account off my virtual server. I didn't doubt myself on this, as the REAL meaning of it never crossed my mind.
    As some very intelligent person once said ...
    "Assumption, the mother of ALL f***ups"

    When it comes to money .. assume Nothing .. get everything on paper and get it all signed ...
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  37. #37
    Well I didn't doubt myself at all! I read it and thought "ok, that makes sense. I won't go around hosting people."

    Who knew it meant I can't even host myself.
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  38. #38
    How can you not host yourself? Your blowing your problem out of proportion, you simply cannot install all your friends site on the same account. Easy :p
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  39. #39
    Join Date
    Oct 2002
    Location
    MO, USA
    Posts
    1,104
    You can't expect everything from an account that's priced below the $10/m entry barrier. You need to read the fine print and know what services to expect and if you don't know what something means, ask. The charge to change root domain names is common and typically priced in a similar fashion. Just because your hosting plan is cheap doesn't mean the host can pay someone less to change your domain name. These servers require manpower as they're not autonomous and people don't usually work for free. If hosts don't set limits on accounts, some clients would abuse their accounts and hurt everyone else on that server or even the entire network. You need to see this from a hosts point of view. You can't expect everything for free. (And no, I'm not a host or a reseller.)
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  40. #40
    I'm saying I can't host myself because I have 3 sites made by me for me. Sure I can host ONE of them, but I think it's just slimey that you charge more to host multiple ones when there's absolution no reason for it aside from "we want more money"
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