I have a question, I hope maybe somebody on the is forum could help me. I was wondering if what I am facing is standard practice in the hosting industry and if not what should I do.
Three months, I contacted HTTPme to cancel my account. I contacted them through the ticket system and I was told that the account would be closed. The next month came and I was billed again, so I asked again if the account could be closed and those funds refunded. This has happened for three months straight and since we are halfway through this month, I assume they will rebill me again in July. I always get a nice reply to my request for a refund and cancellation. I am always promised that it will happen, I even had Stephen who I think owns the company write to me 3 times with promises. But the cancellation is never done, and I keep get rebilled. Does it usually take a hosting company several months to stop billing of a client. It seems like the ticket system is gives me promises. I hate to sound like a problem customer, but I am not sure of what to do next. Does anyone out there have any advice?
Yeah, Stephen seems like a nice guy. That is one reason why I did not get to worried. But after three months and soon to be fourth month of billing with constant contact and tickets, it makes someone get slightly worried.
Was completely my fault and I apologized to Ken. The ticket got flagged for me, and I usually get those asap, but this one accidentally slipped through the cracks, as we have been building a new site, new facility, etc... Either way, Ken got refunded and an additional present